# Jobber vs The Customer Factor Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jobber excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate how simple it is for technicians to collect payments on-site, making daily operations more efficient.
- **According to verified reviews** , The Customer Factor is noted for its strong invoicing capabilities and credit card processing features. Users find these tools helpful for managing customer transactions, although they mention that the overall user experience may not be as polished as Jobber's.
- **Users say** that Jobber's implementation process is quick and straightforward, with many highlighting the ease of initial setup. This has been a significant advantage for teams looking to get up and running without extensive training.
- **Reviewers mention** that while The Customer Factor is easy to implement, it may not offer the same level of ongoing support and updates as Jobber. Users have expressed appreciation for Jobber's responsive customer service and regular improvements based on user feedback.
- **G2 reviewers highlight** that Jobber's reporting features, while solid, are not as robust as those offered by The Customer Factor. Users of The Customer Factor appreciate its detailed reporting capabilities, which help them track performance metrics effectively.
- **According to recent feedback** , Jobber's overall satisfaction is reflected in its higher G2 Score, indicating a more favorable reception among users. Many users feel that Jobber provides a more comprehensive solution for small businesses compared to The Customer Factor, which has a smaller user base and fewer recent reviews.



---
## Frequently Asked Questions

### What is the difference between Jobber vs The Customer Factor?

Jobber and The Customer Factor both hold a 4.6/5 G2 rating, but Jobber stands out for its ease of use and support volume, while The Customer Factor is noted for meeting requirements.

| [Jobber](https://www.g2.com/products/jobber/reviews) | [The Customer Factor](https://www.g2.com/products/the-customer-factor/reviews) |
| --- | --- |
| 4.6/5 (526 reviews) | 4.6/5 (10 reviews) |
| — | — |
| 8.9 | 8.3 |
| 9.1 | 8.6 |
| Ease of Use (129 all-time mentions) | Meets Requirements (9.0 score) |



### How do the pricing models of Jobber and The Customer Factor compare?

Jobber is rated higher for value with a stronger Price/Cost satisfaction score than The Customer Factor.

- **Jobber:** In recent reviews, many cite Jobber as offering strong value for its features, though some mention the cost is higher than alternatives.
- **The Customer Factor:** Reviewers describe The Customer Factor as economical and useful for the functions it provides, with positive sentiment on affordability.



### What are the best alternatives to Jobber and The Customer Factor?

The top three alternatives to Jobber and The Customer Factor are Simpro, FieldPulse, and Housecall Pro.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526 reviews) | — | Reviewers highlight strong value for features | Ease of Use (129 all-time mentions) |
| [The Customer Factor](https://www.g2.com/products/the-customer-factor/reviews) | 4.6/5 (10 reviews) | — | Described as economical and useful | Meets Requirements (9.0 score) |
| [Simpro](https://www.g2.com/products/simpro/reviews) | 4.1/5 (456 reviews) | Small-Business | — | — |
| [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) | 4.7/5 (372 reviews) | Small-Business | — | — |
| [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) | 4.3/5 (205 reviews) | Small-Business | — | — |



### Which Field Service Management features should I prioritize when comparing Jobber and The Customer Factor?

Buyers comparing Jobber and The Customer Factor should prioritize ease of use, scheduling, invoicing, customer support, and calendar features.

- **Ease of Use:** Jobber scores 9.0, The Customer Factor 7.9.
- **Scheduling:** Jobber has 72 all-time mentions for scheduling, with reviewers highlighting its scheduling management.
- **Invoicing:** Jobber has 69 all-time mentions for invoicing; The Customer Factor is praised for invoicing and credit card processing in reviews.
- **Customer Support:** Jobber scores 9.1, The Customer Factor 8.6.
- **Calendar:** Both products are frequently cited for calendar and scheduling capabilities in reviews.



### What are the pros and cons of Jobber vs The Customer Factor?

Jobber's headline strength is ease of use, while The Customer Factor is recognized for meeting requirements and affordability.

- **Jobber strengths:** Ease of use (129 all-time mentions), scheduling (72), invoicing (69), user-friendly interface (61), efficiency (54), customer support (48), easy setup (47), client management (46), client communication (41), payment processing (39), quoting (37), workflow efficiency (37), time-saving (38).
- **Jobber trade-offs:** Reviewers mention improvement needed (39 all-time mentions), desire for more flexible pricing for small businesses, and some limitations in integrations and feature depth.
- **The Customer Factor strengths:** Meets requirements (9.0 score), invoicing and credit card processing, affordability, and robust client management as cited in reviews.
- **The Customer Factor trade-offs:** Reviewers note some frustrations with scheduling interface and integration limitations, and a desire for more calendar options.



### Is Jobber or The Customer Factor better for small businesses?

Jobber is the better fit for small businesses, with extensive reviewer sentiment highlighting its value for solo operators and small teams.

- **Jobber:** Small-business reviewers consistently praise Jobber for its organization, ease of use, and ability to scale as a business grows.
- **The Customer Factor:** Reviewers describe The Customer Factor as useful and economical for small service businesses, with positive feedback on affordability and client management.



### Which Field Service Management platform has better integrations?

Jobber is favored for integrations, with reviewers citing multiple third-party tool connections.

- **Jobber:** Integrates with Quo (186 all-time mentions), CompanyCam, and ArcSite, with reviewers noting the convenience of syncing with other programs.
- **The Customer Factor:** Reviewers mention a desire for more calendar integrations and improved connections with tools like QuickBooks.



### How do Jobber and The Customer Factor compare on customer support?

Jobber and The Customer Factor are rated within 0.5 points on Quality of Support, with Jobber at 9.1 and The Customer Factor at 8.6, indicating near parity.

- **Jobber:** Reviewers frequently highlight responsive and helpful customer support, with 48 all-time mentions.
- **The Customer Factor:** Reviewers describe support as helpful and hands-on, with positive feedback on guidance and tutorials.



### Which is easier to implement, Jobber or The Customer Factor?

Jobber scores higher on Ease of Setup at 8.9 versus The Customer Factor's 8.3, indicating Jobber is easier to implement.

- **Jobber:** Reviewers consistently describe setup as very easy, with guided assistance and a short learning curve.
- **The Customer Factor:** Reviewers note setup is straightforward, with helpful training and tutorials, though some mention minor frustrations with the interface.



### Which product has better Calendar?

Jobber is more frequently cited for its Calendar feature, with 72 all-time mentions for scheduling and strong reviewer sentiment on calendar management.

- **Jobber:** Scheduling and calendar management have 72 all-time mentions, with reviewers praising the drag-and-drop calendar and automated reminders.
- **The Customer Factor:** Reviewers mention the calendar as a useful tool, but also express a desire for more options and easier integration with other calendars.



| | Jobber | The Customer Factor | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 529 | 10 | 
| **Largest Market Segment** | Small-Business (89.5% of reviews) | Small-Business (80.0% of reviews) | 
| **Entry Level Price** | Starting at $29.00 1 User | No pricing available | 

---
## Top Pros & Cons

### Jobber

Pros:
- Ease of Use (129 reviews)
- Scheduling (72 reviews)

Cons:
- Limited Functionality (40 reviews)
- Improvement Needed (39 reviews)

### The Customer Factor

**Not enough data**

---
## Ratings Comparison
| Rating | Jobber | The Customer Factor | 
|---|---|---|
  | **Meets Requirements** | 8.6 (434 reviews) | 9.0 (8 reviews) | 
  | **Ease of Use** | 9.0 (446 reviews) | 7.9 (8 reviews) | 
  | **Ease of Setup** | 8.9 (340 reviews) | 8.3 (5 reviews) | 
  | **Ease of Admin** | 9.1 (262 reviews) | 9.0 (5 reviews) | 
  | **Quality of Support** | 9.1 (425 reviews) | 8.6 (7 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (262 reviews) | 8.7 (5 reviews) | 
  | **Product Direction (% positive)** | 9.0 (437 reviews) | 8.5 (8 reviews) | 

---
## Pricing

### Jobber

#### Entry-Level Pricing

Plan: CORE

Price: Starting at $29.00 1 User

Description: Essential tools to help build and grow your home service business.

Key Features:
- 1 user
- Schedule and manage jobs from anywhere to Manage jobs from anywhere
- Track everything with Job details and attachments

[Browse all 4 editions](https://www.g2.com/products/jobber/pricing)

#### Free Trial

Yes

### The Customer Factor

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cleaning Services

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **The Customer Factor** | N/A | N/A |

#### Additional Functionality

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Employee Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Online Booking** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **For Carpet Cleaners** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **For Field Service** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Job Scheduling** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Confirmations/Reminders** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 

### Construction CRM

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **The Customer Factor** | N/A | N/A |

#### Additional Functionality

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Bid Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Client Tracking** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Buyer Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Warranty Tracking** | Not enough data | Not enough data | 
| **Estimating** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **ACH Payment Processing** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Sales Approval** | Not enough data | Not enough data | 
| **Subcontractor Management** | Not enough data | Not enough data | 
| **Change Order Management** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **For AEC Industry** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 

### HVAC

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **The Customer Factor** | N/A | N/A |

#### Additional Functionality

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **IoT Device Management** | Not enough data | Not enough data | 
| **Customer Portal** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Cost Database** | Not enough data | Not enough data | 
| **Commercial/Industrial** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Labor Rates** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **CAD Tools** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Visual Assemblies** | Not enough data | Not enough data | 
| **Bid Management** | Not enough data | Not enough data | 
| **Takeoff** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Cost Estimating** | Not enough data | Not enough data | 
| **For HVAC Companies** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

### Pest Control

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **The Customer Factor** | N/A | N/A |

#### Activity Tracking

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Activity Tracking** | Not enough data | Not enough data | 

#### API

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **API** | Not enough data | Not enough data | 

#### Calendar Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Calendar Management** | Not enough data | Not enough data | 

#### Reporting & Statistics

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Reporting & Statistics** | Not enough data | Not enough data | 

#### AI Copilot

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 

#### Third-Party Integrations

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Customer Database

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Customer Database** | Not enough data | Not enough data | 

#### Customizable Reports

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Customizable Reports** | Not enough data | Not enough data | 

#### Job Tracking

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Job Tracking** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 

#### CRM

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **CRM** | Not enough data | Not enough data | 

#### Electronic Payments

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Electronic Payments** | Not enough data | Not enough data | 

#### Customizable Templates

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 

#### Activity Dashboard

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Electronic Signature

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Electronic Signature** | Not enough data | Not enough data | 

#### Scheduling

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Reminders

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 

#### Drag & Drop

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 

#### Mobile Access

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Mobile Access** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 

#### Customer History

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Customer History** | Not enough data | Not enough data | 

#### Real-Time Reporting

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Employee Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Employee Management** | Not enough data | Not enough data | 

#### Client Portal

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Client Portal** | Not enough data | Not enough data | 

#### SMS Messaging

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 

#### Quotes/Estimates

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Quotes/Estimates** | Not enough data | Not enough data | 

#### Billing & Invoicing

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Billing & Invoicing** | Not enough data | Not enough data | 

#### Work Order Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 

#### Email Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Email Management** | Not enough data | Not enough data | 

#### Fleet Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Fleet Management** | Not enough data | Not enough data | 

#### Multi-Location

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Multi-Location** | Not enough data | Not enough data | 

#### Dispatch Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Dispatch Management** | Not enough data | Not enough data | 

#### Accounting Integration

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Accounting Integration** | Not enough data | Not enough data | 

#### Job Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Job Management** | Not enough data | Not enough data | 

#### Technician Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Technician Management** | Not enough data | Not enough data | 

#### GPS

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **GPS** | Not enough data | Not enough data | 

#### Job Scheduling

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Job Scheduling** | Not enough data | Not enough data | 

#### Property Layouts

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Property Layouts** | Not enough data | Not enough data | 

#### Mobile Signature Capture

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Mobile Signature Capture** | Not enough data | Not enough data | 

#### Pest Activity Tracking

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Pest Activity Tracking** | Not enough data | Not enough data | 

#### Pesticide Usage Tracking

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Pesticide Usage Tracking** | Not enough data | Not enough data | 

#### Routing

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Routing** | Not enough data | Not enough data | 

#### For Pest Control Companies

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **For Pest Control Companies** | Not enough data | Not enough data | 

### Property Restoration

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.7/10 | 42 |
| **The Customer Factor** | N/A | N/A |

#### Job Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Integration with Inspection Software** | 6.9 (39 reviews) | Not enough data | 
| **Job Tracking** | 9.0 (41 reviews) | Not enough data | 
| **Resource Allocation** | 7.5 (40 reviews) | Not enough data | 

#### Field Service Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Mobile App** | 8.6 (42 reviews) | Not enough data | 
| **Contract Management** | 8.3 (40 reviews) | Not enough data | 
| **Industry-Specific CRM** | 7.9 (39 reviews) | Not enough data | 

### Masonry

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **The Customer Factor** | N/A | N/A |

#### Operations

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Masonry Design** | 5.4 (17 reviews) | Not enough data | 
| **Masonry Estimating** | 5.8 (17 reviews) | Not enough data | 
| **Business Operations** | 8.3 (19 reviews) | Not enough data | 

#### Resource Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Supply Management** | 6.2 (17 reviews) | Not enough data | 
| **Field Service Management** | 8.2 (16 reviews) | Not enough data | 
| **Contractor Management** | 7.4 (17 reviews) | Not enough data | 

### Roofing

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.4/10 | 25 |
| **The Customer Factor** | N/A | N/A |

#### Operations

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Roofing Design** | 5.2 (21 reviews) | Not enough data | 
| **Roofing Estimating** | 5.2 (21 reviews) | Not enough data | 
| **Business Operations** | 8.1 (23 reviews) | Not enough data | 

#### Resource Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Supply Management** | 6.4 (21 reviews) | Not enough data | 
| **Field Service Management** | 8.0 (23 reviews) | Not enough data | 
| **Contractor Management** | 6.7 (21 reviews) | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Electronic Payments** | Not enough data | Not enough data | 
| **Material Ordering** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Job Scheduling** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customer Portal** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Aerial Measurement** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Industrial** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Photo Capture** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Commercial** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.6/10 | 324 |
| **The Customer Factor** | 9.0/10 | 7 |

#### Generative AI

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **AI Text Summarization** | 7.5 (120 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.0 (115 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Calendar** | 8.6 (273 reviews) | 8.7 (5 reviews) | 
| **Dispatch** | 8.7 (250 reviews) | Not enough data | 
| **Roles** | 8.9 (255 reviews) | Not enough data | 
| **Booking** | 8.3 (256 reviews) | 7.7 (5 reviews) | 

#### On the Job

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Location** | 8.3 (261 reviews) | Not enough data | 
| **Employee Communication** | 7.9 (260 reviews) | Not enough data | 
| **Behavior Monitoring** | 6.9 (229 reviews) | Not enough data | 
| **Client Notifications** | 8.6 (262 reviews) | 9.0 (5 reviews) | 
| **Field Sales** | 8.2 (203 reviews) | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Reports** | 8.0 (265 reviews) | 9.7 (5 reviews) | 
| **Analytics** | 7.9 (252 reviews) | Not enough data | 
| **Billing & Invoicing** | 9.2 (278 reviews) | 10.0 (5 reviews) | 
| **CRM Integrations** | 8.3 (243 reviews) | 8.7 (5 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Autonomous Task Execution** | 5.5 (50 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (48 reviews) | Not enough data | 
| **Proactive Assistance** | 6.0 (47 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Jobber | The Customer Factor | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Jobber (7):** [Masonry Software](https://www.g2.com/categories/masonry), [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Property Restoration Software](https://www.g2.com/categories/property-restoration), [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac), [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Roofing Software](https://www.g2.com/categories/roofing-software)



---
## Reviewer Demographics

### By Company Size

| Segment | Jobber | The Customer Factor | 
|---|---|---|
| **Small-Business** | 89.5% | 80.0% | 
| **Mid-Market** | 6.3% | 20.0% | 
| **Enterprise** | 4.3% | 0% | 

### By Industry

#### Jobber

- **Construction:** 33.8%
- **Consumer Services:** 22.6%
- **Facilities Services:** 6.0%
- **Environmental Services:** 3.4%
- **Accounting:** 2.1%
- **Individual & Family Services:** 2.1%
- **Electrical/Electronic Manufacturing:** 1.9%
- **Hospitality:** 1.7%
- **Architecture & Planning:** 1.3%
- **Retail:** 1.3%
- **Other:** 23.7%

#### The Customer Factor

- **Facilities Services:** 30.0%
- **Outsourcing/Offshoring:** 10.0%
- **Mining & Metals:** 10.0%
- **Human Resources:** 10.0%
- **Government Administration:** 10.0%
- **Executive Office:** 10.0%
- **Consumer Services:** 10.0%
- **Automotive:** 10.0%

---
## Alternatives

### Alternatives to Jobber

- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (479 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (181 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.3/5 stars (1256 reviews)
- [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) — 4.4/5 stars (278 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Contractor+](https://www.g2.com/products/contractor/reviews) — 4.6/5 stars (151 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (124 reviews)

### Alternatives to The Customer Factor

- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5584 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4954 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1626 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.3/5 stars (1256 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (972 reviews)

---
## Top Discussions

### Jobber

- Title: [What is Jobber used for?](https://www.g2.com/discussions/what-is-jobber-used-for) — 1 comment
  > **Top comment:** "Schedulingg"
- Title: [How can we make jobberman give out job applications based on qualification?](https://www.g2.com/discussions/13386-how-can-we-make-jobberman-give-out-job-applications-based-on-qualification) — 1 comment, 1 upvote
  > **Top comment:** "Hello Miracle, Jobber and Jobberman are not the same software. Jobber is a field service software. "

### The Customer Factor

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jobber-vs-the-customer-factor)