# Agentforce Field Service (formerly Salesforce Field Service) vs Jobber Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jobber excels in **ease of use** , with many users appreciating its straightforward interface that simplifies tasks both in the office and on the field. One user highlighted how easy it is to create professional estimates and manage invoice payments, making it a favorite for small businesses.
- **Users say** that Agentforce Field Service stands out for its **autonomous dispatch capabilities** , which allow the software to proactively manage tasks without waiting for human intervention. This feature has significantly improved operational efficiency, as noted by a user who mentioned how quickly their dispatcher can assign tasks to technicians.
- **Reviewers mention** that Jobber's **customer support** is highly responsive, with users expressing satisfaction in being able to reach out for help whenever needed. This level of support is particularly valued by small business owners who may not have extensive technical resources.
- **According to verified reviews** , Agentforce Field Service has made a substantial impact on **overall operation management** , with users noting that it has reduced inconsistencies and improved customer service. One user remarked on how the software transformed their business operations, highlighting its effectiveness in managing ground operations.
- **G2 reviewers report** that Jobber offers a more **affordable entry point** for small businesses, starting at $29.00, which is significantly lower than Agentforce Field Service's starting price of $165. This pricing difference makes Jobber an attractive option for startups and smaller companies looking to manage their field service operations without a hefty investment.
- **Users say** that while Agentforce Field Service provides robust features, it can be more complex to set up compared to Jobber. Reviewers have noted that Jobber's intuitive onboarding process makes it easier for new users to get started quickly, which is a crucial factor for businesses needing immediate solutions.



| | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,046 | 509 | 
| **Largest Market Segment** | Mid-Market (42.6% of reviews) | Small-Business (89.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Starting at $29.00 1 User | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Jobber

Pros:
- Ease of Use (129 reviews)
- Scheduling (72 reviews)

Cons:
- Improvement Needed (39 reviews)
- Limited Functionality (36 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.6 (421 reviews) | 
  | **Ease of Use** | 8.4 (786 reviews) | 9.0 (433 reviews) | 
  | **Ease of Setup** | 7.8 (654 reviews) | 8.9 (328 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.1 (250 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.1 (412 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.3 (250 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 8.9 (424 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Jobber

#### Entry-Level Pricing

Plan: CORE

Price: Starting at $29.00 1 User

Description: Essential tools to help build and grow your home service business.

Key Features:
- 1 user
- Schedule and manage jobs from anywhere to Manage jobs from anywhere
- Track everything with Job details and attachments

[Browse all 4 editions](https://www.g2.com/products/jobber/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Property Restoration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jobber** | 7.7/10 | 42 |

#### Job Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Integration with Inspection Software** | Not enough data | 6.9 (39 reviews) | 
| **Job Tracking** | Not enough data | 9.0 (41 reviews) | 
| **Resource Allocation** | Not enough data | 7.5 (40 reviews) | 

#### Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Mobile App** | Not enough data | 8.6 (41 reviews) | 
| **Contract Management** | Not enough data | 8.3 (40 reviews) | 
| **Industry-Specific CRM** | Not enough data | 7.9 (39 reviews) | 

### Masonry

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jobber** | N/A | N/A |

#### Operations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Masonry Design** | Not enough data | 5.4 (17 reviews) | 
| **Masonry Estimating** | Not enough data | 5.8 (17 reviews) | 
| **Business Operations** | Not enough data | 8.3 (19 reviews) | 

#### Resource Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Supply Management** | Not enough data | 6.2 (17 reviews) | 
| **Field Service Management** | Not enough data | 8.2 (16 reviews) | 
| **Contractor Management** | Not enough data | 7.4 (17 reviews) | 

### Roofing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Jobber** | 7.4/10 | 25 |

#### Operations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Roofing Design** | Not enough data | 5.2 (21 reviews) | 
| **Roofing Estimating** | Not enough data | 5.2 (21 reviews) | 
| **Business Operations** | Not enough data | 8.1 (23 reviews) | 

#### Resource Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Supply Management** | Not enough data | 6.4 (21 reviews) | 
| **Field Service Management** | Not enough data | 8.0 (23 reviews) | 
| **Contractor Management** | Not enough data | 6.7 (21 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **Jobber** | 7.6/10 | 312 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 7.4 (119 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 6.0 (114 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Calendar** | 8.6 (296 reviews) | 8.6 (268 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.6 (247 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.8 (252 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.2 (254 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Location** | Feature Not Available | 8.3 (260 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.9 (257 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 6.9 (228 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.6 (258 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.2 (198 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.0 (262 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 7.9 (250 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 9.1 (269 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.2 (241 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (75 reviews) | 5.3 (48 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 5.7 (47 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 5.9 (45 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Jobber (7):** [Masonry Software](https://www.g2.com/categories/masonry), [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Property Restoration Software](https://www.g2.com/categories/property-restoration), [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac), [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Roofing Software](https://www.g2.com/categories/roofing-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Jobber | 
|---|---|---|
| **Small-Business** | 21.8% | 89.0% | 
| **Mid-Market** | 42.6% | 6.5% | 
| **Enterprise** | 35.6% | 4.4% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### Jobber

- **Construction:** 32.7%
- **Consumer Services:** 22.9%
- **Facilities Services:** 6.2%
- **Environmental Services:** 3.5%
- **Accounting:** 2.2%
- **Individual & Family Services:** 2.0%
- **Hospitality:** 1.8%
- **Electrical/Electronic Manufacturing:** 1.8%
- **Architecture & Planning:** 1.3%
- **Retail:** 1.3%
- **Other:** 24.4%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (423 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to Jobber

- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (423 reviews)
- [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) — 4.4/5 stars (278 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Contractor+](https://www.g2.com/products/contractor/reviews) — 4.6/5 stars (149 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Jobber

- Title: [What is Jobber used for?](https://www.g2.com/discussions/what-is-jobber-used-for) — 1 comment
  > **Top comment:** "Schedulingg"
- Title: [How can we make jobberman give out job applications based on qualification?](https://www.g2.com/discussions/13386-how-can-we-make-jobberman-give-out-job-applications-based-on-qualification) — 1 comment, 1 upvote
  > **Top comment:** "Hello Miracle, Jobber and Jobberman are not the same software. Jobber is a field service software. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-jobber)