# Jobber vs ServiceMax Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jobber excels in user-friendliness, with many users highlighting its intuitive interface that makes it easy for technicians to collect payments on-site. This convenience is a significant advantage for small businesses looking for efficient field service management.
- **Users say** that ServiceMax offers a comprehensive solution by consolidating various functionalities into one platform, which simplifies daily operations. Reviewers appreciate the ease of accessing job assignments and service history without juggling multiple tools, making it a solid choice for mid-market companies.
- **According to verified reviews** , Jobber stands out for its quick implementation process, with users noting that the initial setup was straightforward and user-friendly. This aspect is particularly beneficial for small businesses that may not have extensive IT resources.
- **Reviewers mention** that while ServiceMax has made significant improvements, particularly with its Go App, some users still find it less intuitive compared to Jobber. The feedback indicates that although the app is functional, it may not match the overall ease of use that Jobber provides.
- **G2 reviewers highlight** Jobber's exceptional customer support, with users praising the team's responsiveness and commitment to incorporating feedback into product updates. This level of support fosters trust and satisfaction among users, which is crucial for small businesses relying on effective service management.
- **Users report** that while both platforms have their strengths, Jobber's higher ratings in ease of use and setup suggest it may be better suited for smaller teams looking for a hassle-free experience. In contrast, ServiceMax's robust features cater well to larger organizations but may require a steeper learning curve.



| | Jobber | ServiceMax | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 509 | 144 | 
| **Largest Market Segment** | Small-Business (89.0% of reviews) | Mid-Market (40.4% of reviews) | 
| **Entry Level Price** | Starting at $29.00 1 User | Contact Us 1 User | 

---
## Top Pros & Cons

### Jobber

Pros:
- Ease of Use (129 reviews)
- Scheduling (72 reviews)

Cons:
- Improvement Needed (39 reviews)
- Limited Functionality (36 reviews)

### ServiceMax

Pros:
- Easy Communication (10 reviews)
- Communication (9 reviews)

Cons:
- Connectivity Issues (5 reviews)
- Expensive (5 reviews)

---
## Ratings Comparison
| Rating | Jobber | ServiceMax | 
|---|---|---|
  | **Meets Requirements** | 8.6 (421 reviews) | 8.5 (127 reviews) | 
  | **Ease of Use** | 9.0 (433 reviews) | 8.4 (127 reviews) | 
  | **Ease of Setup** | 8.9 (328 reviews) | 8.1 (71 reviews) | 
  | **Ease of Admin** | 9.1 (250 reviews) | 8.1 (54 reviews) | 
  | **Quality of Support** | 9.1 (412 reviews) | 8.1 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (250 reviews) | 8.4 (53 reviews) | 
  | **Product Direction (% positive)** | 8.9 (424 reviews) | 8.6 (121 reviews) | 

---
## Pricing

### Jobber

#### Entry-Level Pricing

Plan: CORE

Price: Starting at $29.00 1 User

Description: Essential tools to help build and grow your home service business.

Key Features:
- 1 user
- Schedule and manage jobs from anywhere to Manage jobs from anywhere
- Track everything with Job details and attachments

[Browse all 4 editions](https://www.g2.com/products/jobber/pricing)

#### Free Trial

Yes

### ServiceMax

#### Entry-Level Pricing

Plan: ServiceMax FSM Enterprise Edition

Price: Contact Us 1 User

Key Features:
- Contact us for more information. 

[Learn more about ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Property Restoration

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.7/10 | 42 |
| **ServiceMax** | N/A | N/A |

#### Job Management

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Integration with Inspection Software** | 6.9 (39 reviews) | Not enough data | 
| **Job Tracking** | 9.0 (41 reviews) | Not enough data | 
| **Resource Allocation** | 7.5 (40 reviews) | Not enough data | 

#### Field Service Management

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Mobile App** | 8.6 (41 reviews) | Not enough data | 
| **Contract Management** | 8.3 (40 reviews) | Not enough data | 
| **Industry-Specific CRM** | 7.9 (39 reviews) | Not enough data | 

### Masonry

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **ServiceMax** | N/A | N/A |

#### Operations

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Masonry Design** | 5.4 (17 reviews) | Not enough data | 
| **Masonry Estimating** | 5.8 (17 reviews) | Not enough data | 
| **Business Operations** | 8.3 (19 reviews) | Not enough data | 

#### Resource Management

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Supply Management** | 6.2 (17 reviews) | Not enough data | 
| **Field Service Management** | 8.2 (16 reviews) | Not enough data | 
| **Contractor Management** | 7.4 (17 reviews) | Not enough data | 

### Roofing

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.4/10 | 25 |
| **ServiceMax** | N/A | N/A |

#### Operations

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Roofing Design** | 5.2 (21 reviews) | Not enough data | 
| **Roofing Estimating** | 5.2 (21 reviews) | Not enough data | 
| **Business Operations** | 8.1 (23 reviews) | Not enough data | 

#### Resource Management

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Supply Management** | 6.4 (21 reviews) | Not enough data | 
| **Field Service Management** | 8.0 (23 reviews) | Not enough data | 
| **Contractor Management** | 6.7 (21 reviews) | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.6/10 | 312 |
| **ServiceMax** | 8.0/10 | 73 |

#### Generative AI

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **AI Text Summarization** | 7.4 (119 reviews) | 6.6 (47 reviews) | 
| **AI Image-to-Text** | 6.0 (114 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Calendar** | 8.6 (268 reviews) | 8.4 (69 reviews) | 
| **Dispatch** | 8.6 (247 reviews) | 8.4 (68 reviews) | 
| **Roles** | 8.8 (252 reviews) | 8.5 (65 reviews) | 
| **Booking** | 8.2 (254 reviews) | 8.1 (68 reviews) | 

#### On the Job

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Location** | 8.3 (260 reviews) | 8.0 (59 reviews) | 
| **Employee Communication** | 7.9 (257 reviews) | 7.8 (66 reviews) | 
| **Behavior Monitoring** | 6.9 (228 reviews) | 7.3 (58 reviews) | 
| **Client Notifications** | 8.6 (258 reviews) | 7.4 (58 reviews) | 
| **Field Sales** | 8.2 (198 reviews) | 7.8 (55 reviews) | 

#### After the Job

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Reports** | 8.0 (262 reviews) | 8.2 (66 reviews) | 
| **Analytics** | 7.9 (250 reviews) | 8.2 (68 reviews) | 
| **Invoicing** | 9.1 (269 reviews) | 7.7 (63 reviews) | 
| **CRM Integrations** | 8.2 (241 reviews) | 7.6 (57 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Jobber | ServiceMax | 
|---|---|---|
| **Autonomous Task Execution** | 5.3 (48 reviews) | 8.3 (5 reviews) | 
| **Natural Language Interaction** | 5.7 (47 reviews) | 8.0 (5 reviews) | 
| **Proactive Assistance** | 5.9 (45 reviews) | 9.7 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Jobber (7):** [Masonry Software](https://www.g2.com/categories/masonry), [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Property Restoration Software](https://www.g2.com/categories/property-restoration), [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac), [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Roofing Software](https://www.g2.com/categories/roofing-software)



---
## Reviewer Demographics

### By Company Size

| Segment | Jobber | ServiceMax | 
|---|---|---|
| **Small-Business** | 89.0% | 25.7% | 
| **Mid-Market** | 6.5% | 40.4% | 
| **Enterprise** | 4.4% | 33.8% | 

### By Industry

#### Jobber

- **Construction:** 32.7%
- **Consumer Services:** 22.9%
- **Facilities Services:** 6.2%
- **Environmental Services:** 3.5%
- **Accounting:** 2.2%
- **Individual & Family Services:** 2.0%
- **Hospitality:** 1.8%
- **Electrical/Electronic Manufacturing:** 1.8%
- **Architecture & Planning:** 1.3%
- **Retail:** 1.3%
- **Other:** 24.4%

#### ServiceMax

- **Information Technology and Services:** 20.7%
- **Medical Devices:** 8.6%
- **Oil & Energy:** 6.4%
- **Telecommunications:** 5.7%
- **Computer Software:** 5.7%
- **Consumer Services:** 2.9%
- **Health, Wellness and Fitness:** 2.1%
- **Facilities Services:** 2.1%
- **Recreational Facilities and Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to Jobber

- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (352 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (393 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) — 4.4/5 stars (278 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews)

### Alternatives to ServiceMax

- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (369 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (957 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (352 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4775 reviews)

---
## Top Discussions

### Jobber

- Title: [What is Jobber used for?](https://www.g2.com/discussions/what-is-jobber-used-for) — 1 comment
  > **Top comment:** "Schedulingg"
- Title: [How can we make jobberman give out job applications based on qualification?](https://www.g2.com/discussions/13386-how-can-we-make-jobberman-give-out-job-applications-based-on-qualification) — 1 comment, 1 upvote
  > **Top comment:** "Hello Miracle, Jobber and Jobberman are not the same software. Jobber is a field service software. "

### ServiceMax

- Title: [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and..."
- Title: [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) — 1 comment *(includes official response)*
  > **Top comment:** "ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service..."
- Title: [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) — 1 comment *(includes official response)*
  > **Top comment:** "Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jobber-vs-ptc-servicemax)