Compare JivoChat and Smartsupp 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Small-Business (96.3% of reviews)
Entry-Level Pricing
No pricing available
Free 1 operator Per Month
JivoChat
Star Rating
(51)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about JivoChatSmartsupp
Star Rating
(1,035)4.7 out of 5
Market Segments
Small-Business (96.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsupp excels in user-friendliness, with many users highlighting its straightforward setup and intuitive interface. One user mentioned, "Smartsupp is easy to set up and straightforward to use," which helps teams stay organized and responsive to website visitors.
- Users say JivoChat offers a robust console for agents, making it easy to connect with customers. Reviewers appreciate features like canned responses and automated workflows, stating it’s a "great way to drum up customers and clients," which can enhance customer engagement.
- According to verified reviews, Smartsupp has a significant advantage in overall satisfaction, reflected in its higher G2 Score. Users appreciate its real-time communication capabilities, noting that it helps keep conversations organized within the team, which is crucial for maintaining customer relationships.
- Reviewers mention that JivoChat shines in customization options, allowing businesses to tailor the chat experience to their brand colors. This flexibility is a plus for companies looking to maintain brand consistency across their customer interactions.
- G2 reviewers highlight that while both platforms offer quality support, Smartsupp's recent user feedback indicates a slight edge in ease of use, with users noting its "many useful automated message routines" that streamline communication processes.
- Users report that Smartsupp's notification system is particularly effective, with one user praising the sound alerts and templates, which help ensure that no customer inquiry goes unnoticed, enhancing the overall responsiveness of the service.
Pricing
Entry-Level Pricing
JivoChat
No pricing availableSmartsupp
FREE
Free
1 operator Per Month
Ideal for individuals enhancing website performance with Live Chat.
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month
Free Trial
JivoChat
No trial information availableSmartsupp
Free Trial is available
Ratings
Meets Requirements
9.3
39
8.9
863
Ease of Use
9.6
40
9.2
891
Ease of Setup
9.5
29
9.1
787
Ease of Admin
9.5
29
9.0
689
Quality of Support
8.9
41
8.9
702
Has the product been a good partner in doing business?
9.1
29
9.0
628
Product Direction (% positive)
8.8
40
9.2
875
Features by Category
Messenger
Not enough data
8.7
193
Not enough data
7.8
185
Not enough data
9.2
201
Not enough data
8.7
194
Channels
Not enough data
8.0
177
Not enough data
9.0
187
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Customers
Not enough data
8.3
174
Not enough data
8.3
175
Not enough data
8.3
178
Not enough data
8.2
169
Not enough data
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.7
10
Not enough data
8.9
9
Lead Facilitation
Not enough data
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Organization
Not enough data
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Performance Analysis
Not enough data
7.8
117
Not enough data
8.0
118
Sales Analysis
Not enough data
7.9
116
Not enough data
7.7
112
Generative AI
Not enough data
8.4
71
Not enough data
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
Responses
Not enough data
8.6
339
Not enough data
8.7
336
Not enough data
8.7
330
Not enough data
8.6
331
Not enough data
Feature Not Available
Platform
Not enough data
9.1
343
Not enough data
8.8
332
Not enough data
8.7
322
Not enough data
8.6
321
Not enough data
8.0
299
Not enough data
8.6
313
Not enough data
8.7
318
Generative AI
Not enough data
8.0
278
Not enough data
Feature Not Available
Customer Support
Not enough data
8.6
163
Not enough data
8.0
161
Not enough data
8.2
159
Automation
Not enough data
8.3
157
Not enough data
8.5
155
Not enough data
8.4
156
Artificial Intelligence
Not enough data
8.3
152
Not enough data
8.4
157
Not enough data
8.2
153
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
9.6
39
|
Verified
9.2
598
9.2
39
|
Verified
9.0
591
9.4
36
Feature Not Available
9.3
38
|
Verified
9.0
562
7.4
7
Feature Not Available
Internal Use
9.3
39
|
Verified
8.8
564
9.5
38
|
Verified
8.7
565
8.8
36
|
Verified
Feature Not Available
8.2
38
Feature Not Available
9.2
37
|
Verified
8.6
550
9.3
38
|
Verified
Feature Not Available
Categories
Categories
Unique Categories
JivoChat has no unique categories
Smartsupp is categorized as Customer Service Automation, AI Sales Assistant, and Conversational Marketing
Reviews
Reviewers' Company Size
JivoChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
Retail
7.2%
Apparel & Fashion
4.1%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.7%
Automotive
3.5%
Other
77.4%
Discussions
Is JivoChat legit?
2 Comments
PO
It is! Definetly brings us more than we expect.Read more
JivoChat has no more discussions with answers
Smartsupp has no more discussions with answers
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