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Compare JivoChat and Rocket.Chat 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Mid-Market (50.3% of reviews)
Entry-Level Pricing
No pricing available
Free With One-Time Purchase
JivoChat
Star Rating
(51)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about JivoChatRocket.Chat
Star Rating
(351)4.2 out of 5
Market Segments
Mid-Market (50.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansJivoChat vs Rocket.Chat
When assessing the two solutions, reviewers found JivoChat easier to use, set up, and administer. Reviewers also preferred doing business with JivoChat overall.
- Reviewers felt that JivoChat meets the needs of their business better than Rocket.Chat.
- When comparing quality of ongoing product support, reviewers felt that JivoChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of JivoChat over Rocket.Chat.
Pricing
Entry-Level Pricing
JivoChat
No pricing availableRocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
Free Trial
JivoChat
No trial information availableRocket.Chat
Free Trial is available
Ratings
Meets Requirements
9.3
39
8.6
277
Ease of Use
9.6
40
8.7
284
Ease of Setup
9.5
29
8.2
126
Ease of Admin
9.5
29
8.3
119
Quality of Support
8.9
41
8.0
232
Has the product been a good partner in doing business?
9.1
29
8.2
107
Product Direction (% positive)
8.8
40
8.4
274
Features by Category
Business Instant Messaging
Not enough data
8.6
163
Not enough data
8.1
174
Not enough data
8.0
164
Business Instant Messaging
Not enough data
7.7
107
Not enough data
7.6
101
Business Instant Messaging
Not enough data
7.8
150
Not enough data
8.9
169
Not enough data
8.6
121
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Collaboration Tools
Not enough data
8.5
24
|
Verified
Not enough data
8.4
16
Not enough data
8.6
12
Not enough data
9.1
17
|
Verified
Not enough data
9.0
12
|
Verified
Meeting Coordination
Not enough data
9.2
18
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
15
Software Type
Not enough data
8.1
22
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
9.0
20
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Support
Not enough data
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.4
8
Communication
9.6
39
|
Verified
8.7
107
|
Verified
9.2
39
|
Verified
8.3
121
|
Verified
9.4
36
8.1
78
|
Verified
9.3
38
|
Verified
8.5
108
|
Verified
7.4
7
8.7
48
Internal Use
9.3
39
|
Verified
8.0
109
|
Verified
9.5
38
|
Verified
8.7
93
|
Verified
8.8
36
|
Verified
8.1
80
|
Verified
8.2
38
8.4
78
|
Verified
9.2
37
|
Verified
8.7
101
|
Verified
9.3
38
|
Verified
8.7
82
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JivoChat and Rocket.Chat are categorized as Live Chat
Unique Categories
JivoChat is categorized as Chatbots
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service (CPaaS), Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
JivoChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
Information Technology and Services
22.8%
Computer Software
14.2%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.5%
Discussions
Is JivoChat legit?
2 Comments
PO
It is! Definetly brings us more than we expect.Read more
JivoChat has no more discussions with answers
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
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