# JivoChat vs Pure Chat Comparison

| | JivoChat | Pure Chat | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 51 | 207 | 
| **Largest Market Segment** | Mid-Market (66.0% of reviews) | Small-Business (57.4% of reviews) | 
| **Entry Level Price** | No pricing available | 100% Free | 

---
## Top Pros & Cons

### JivoChat

**Not enough data**

### Pure Chat

Pros:
- Features (2 reviews)
- Ease of Use (1 reviews)

Cons:
- Bugs (1 reviews)
- Inadequate Reporting (1 reviews)

---
## Ratings Comparison
| Rating | JivoChat | Pure Chat | 
|---|---|---|
  | **Meets Requirements** | 9.3 (39 reviews) | 8.8 (190 reviews) | 
  | **Ease of Use** | 9.6 (40 reviews) | 9.2 (191 reviews) | 
  | **Ease of Setup** | 9.5 (29 reviews) | 9.2 (77 reviews) | 
  | **Ease of Admin** | 9.5 (29 reviews) | 9.1 (75 reviews) | 
  | **Quality of Support** | 8.9 (41 reviews) | 8.8 (174 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (29 reviews) | 9.2 (72 reviews) | 
  | **Product Direction (% positive)** | 8.8 (40 reviews) | 9.0 (189 reviews) | 

---
## Pricing

### JivoChat

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Pure Chat

#### Entry-Level Pricing

Plan: Free

Price: 100% Free

Description: Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats

Key Features:
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites

[Browse all 2 editions](https://www.g2.com/products/pure-chat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | N/A | N/A |
| **Pure Chat** | N/A | N/A |

#### Responses

| Feature | JivoChat | Pure Chat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | JivoChat | Pure Chat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JivoChat | Pure Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | 9.0/10 | 40 |
| **Pure Chat** | 8.3/10 | 86 |

#### Generative AI

| Feature | JivoChat | Pure Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | JivoChat | Pure Chat | 
|---|---|---|
| **Pop-up Chat** | 9.6 (39 reviews) ✓ Verified | 9.1 (80 reviews) ✓ Verified | 
| **Notifications** | 9.2 (39 reviews) ✓ Verified | 8.7 (79 reviews) ✓ Verified | 
| **Targeted Emails** | 9.4 (36 reviews) | 7.1 (8 reviews) | 
| **In-App Messaging** | 9.3 (38 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Co-Browsing** | 7.4 (7 reviews) | 8.1 (7 reviews) | 

####  Internal Use

| Feature | JivoChat | Pure Chat | 
|---|---|---|
| **Customization ** | 9.3 (39 reviews) ✓ Verified | 8.2 (72 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.5 (38 reviews) ✓ Verified | 8.5 (70 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (36 reviews) ✓ Verified | 7.9 (62 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (38 reviews) | 8.9 (6 reviews) | 
| **Team Inbox ** | 9.2 (37 reviews) ✓ Verified | 8.3 (8 reviews) | 
| **Customer Profiles** | 9.3 (38 reviews) ✓ Verified | 8.0 (63 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to JivoChat (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | JivoChat | Pure Chat | 
|---|---|---|
| **Small-Business** | 34.0% | 57.4% | 
| **Mid-Market** | 66.0% | 31.4% | 
| **Enterprise** | 0% | 11.3% | 

### By Industry

#### JivoChat

- **Information Technology and Services:** 42.6%
- **Computer & Network Security:** 10.6%
- **Oil & Energy:** 6.4%
- **Retail:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Leisure, Travel & Tourism:** 4.3%
- **Business Supplies and Equipment:** 4.3%
- **Accounting:** 2.1%
- **Banking:** 2.1%
- **Events Services:** 2.1%
- **Other:** 17.0%

#### Pure Chat

- **Computer Software:** 5.9%
- **Financial Services:** 5.4%
- **Higher Education:** 5.4%
- **Retail:** 4.9%
- **Information Technology and Services:** 4.9%
- **Marketing and Advertising:** 3.9%
- **Consumer Services:** 3.4%
- **Medical Devices:** 3.4%
- **Consumer Goods:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Other:** 55.9%

---
## Alternatives

### Alternatives to JivoChat

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)

### Alternatives to Pure Chat

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)

---
## Top Discussions

### JivoChat

- Title: [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) — 2 comments, 1 upvote
  > **Top comment:** "It is! Definetly brings us more than we expect."

### Pure Chat

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jivochat-vs-pure-chat)