Compare JivoChat and Olark 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Small-Business (49.5% of reviews)
Entry-Level Pricing
No pricing available
$17 per month
JivoChat
Star Rating
(51)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about JivoChatOlark
Star Rating
(224)4.3 out of 5
Market Segments
Small-Business (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
$17 per month
Learn more about OlarkJivoChat vs Olark
When assessing the two solutions, reviewers found JivoChat easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that JivoChat meets the needs of their business better than Olark.
- When comparing quality of ongoing product support, reviewers felt that JivoChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of JivoChat over Olark.
Pricing
Entry-Level Pricing
JivoChat
No pricing availableOlark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
JivoChat
No trial information availableOlark
Free Trial is available
Ratings
Meets Requirements
9.3
39
8.9
209
Ease of Use
9.6
40
9.3
211
Ease of Setup
9.5
29
9.0
113
Ease of Admin
9.5
29
9.0
115
Quality of Support
8.9
41
8.8
174
Has the product been a good partner in doing business?
9.1
29
9.1
108
Product Direction (% positive)
8.8
40
8.2
210
Features by Category
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.6
39
|
Verified
9.3
111
|
Verified
9.2
39
|
Verified
8.8
108
|
Verified
9.4
36
8.2
54
9.3
38
|
Verified
9.7
5
7.4
7
Not enough data
Internal Use
9.3
39
|
Verified
7.7
97
|
Verified
9.5
38
|
Verified
8.8
103
|
Verified
8.8
36
|
Verified
8.3
74
|
Verified
8.2
38
8.0
5
9.2
37
|
Verified
8.1
6
9.3
38
|
Verified
8.7
32
|
Verified
Reviews
Reviewers' Company Size
JivoChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
Computer Software
19.5%
Internet
11.4%
Retail
6.4%
Education Management
4.5%
Marketing and Advertising
4.1%
Other
54.1%
Alternatives
Discussions
Is JivoChat legit?
2 Comments
PO
It is! Definetly brings us more than we expect.Read more
JivoChat has no more discussions with answers
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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