# JivoChat vs LiveChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in providing a comprehensive system with numerous add-on modules, making it easier for businesses to track and convert leads. Users appreciate how it transforms customer support into a revenue-driving function through real-time interactions and improved response times.
- **Users say** JivoChat offers a user-friendly console that allows agents to connect with customers seamlessly. Reviewers highlight features like canned responses and automated workflows, which help streamline communication and enhance customer engagement.
- **According to verified reviews** , LiveChat has a higher overall satisfaction score, reflecting its strong performance in areas like support quality and ease of use. Users commend its analytics capabilities and the balance it strikes between automation and human interaction.
- **Reviewers mention** that JivoChat shines in customization options, allowing businesses to tailor the chat interface to their brand colors. This flexibility, along with features like auto-trigger messages and alerts, makes it a great choice for mid-market companies looking to enhance their customer interactions.
- **G2 reviewers highlight** that while LiveChat has a robust feature set, some users find it challenging to configure for specific workflows. This can lead to a steeper learning curve compared to JivoChat, which is noted for its straightforward setup and ease of administration.
- **Users report** that both platforms have their strengths, but LiveChat's extensive review history and recent positive feedback suggest a more established presence in the market. In contrast, JivoChat, while newer and less reviewed, is praised for its innovative features that cater to the needs of mid-market businesses.



| | JivoChat | LiveChat | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 51 | 806 | 
| **Largest Market Segment** | Mid-Market (66.0% of reviews) | Small-Business (44.7% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### JivoChat

**Not enough data**

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | JivoChat | LiveChat | 
|---|---|---|
  | **Meets Requirements** | 9.3 (39 reviews) | 9.1 (704 reviews) | 
  | **Ease of Use** | 9.6 (40 reviews) | 9.3 (703 reviews) | 
  | **Ease of Setup** | 9.5 (29 reviews) | 9.0 (283 reviews) | 
  | **Ease of Admin** | 9.5 (29 reviews) | 9.1 (274 reviews) | 
  | **Quality of Support** | 8.9 (41 reviews) | 9.1 (652 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (29 reviews) | 9.1 (266 reviews) | 
  | **Product Direction (% positive)** | 8.8 (40 reviews) | 8.3 (696 reviews) | 

---
## Pricing

### JivoChat

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | N/A | N/A |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (248 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (245 reviews) | 
| **Workflow** | Not enough data | 9.0 (239 reviews) | 
| **Response Automation** | Not enough data | 9.2 (253 reviews) | 
| **SLA Management** | Not enough data | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (231 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.5 (108 reviews) | 

#### Platform

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 9.3 (39 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | 9.0/10 | 40 |
| **LiveChat** | 8.5/10 | 400 |

#### Generative AI

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Pop-up Chat** | 9.6 (39 reviews) ✓ Verified | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 9.2 (39 reviews) ✓ Verified | 8.9 (327 reviews) ✓ Verified | 
| **Targeted Emails** | 9.4 (36 reviews) | 8.4 (221 reviews) | 
| **In-App Messaging** | 9.3 (38 reviews) ✓ Verified | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 7.4 (7 reviews) | 8.3 (30 reviews) | 

####  Internal Use

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Customization ** | 9.3 (39 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.5 (38 reviews) ✓ Verified | 8.8 (303 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (36 reviews) ✓ Verified | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 8.2 (38 reviews) | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 9.2 (37 reviews) ✓ Verified | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 9.3 (38 reviews) ✓ Verified | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **JivoChat** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | JivoChat | LiveChat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots)


**Unique to LiveChat (6):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | JivoChat | LiveChat | 
|---|---|---|
| **Small-Business** | 34.0% | 44.7% | 
| **Mid-Market** | 66.0% | 37.5% | 
| **Enterprise** | 0% | 17.9% | 

### By Industry

#### JivoChat

- **Information Technology and Services:** 42.6%
- **Computer & Network Security:** 10.6%
- **Oil & Energy:** 6.4%
- **Retail:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Leisure, Travel & Tourism:** 4.3%
- **Business Supplies and Equipment:** 4.3%
- **Accounting:** 2.1%
- **Banking:** 2.1%
- **Events Services:** 2.1%
- **Other:** 17.0%

#### LiveChat

- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to JivoChat

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)

---
## Top Discussions

### JivoChat

- Title: [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) — 2 comments, 1 upvote
  > **Top comment:** "It is! Definetly brings us more than we expect."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jivochat-vs-livechat)