# Jive, ThoughtFarmer vs Khoros Service Comparison

| | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 309 | 146 | 40 | 
| **Largest Market Segment** | Enterprise (51.2% of reviews) | Mid-Market (81.3% of reviews) | Enterprise (36.4% of reviews) | 
| **Entry Level Price** | No pricing available | $6.00 500 Users | No pricing available | 

---
## Top Pros & Cons

### Jive

**Not enough data**

### ThoughtFarmer

Pros:
- Ease of Use (27 reviews)
- Customer Support (14 reviews)

Cons:
- Limited Customization (9 reviews)
- Confusion (3 reviews)

### Khoros Service

Pros:
- Automation (3 reviews)
- Automation Features (3 reviews)

Cons:
- Insufficient Training (2 reviews)
- Poor Interface Design (2 reviews)

---
## Ratings Comparison
| Rating | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
  | **Meets Requirements** | 8.0 (260 reviews) | 9.0 (135 reviews) | 8.5 (27 reviews) | 
  | **Ease of Use** | 7.8 (261 reviews) | 9.3 (136 reviews) | 8.2 (27 reviews) | 
  | **Ease of Setup** | 7.5 (67 reviews) | 9.1 (119 reviews) | 7.8 (17 reviews) | 
  | **Ease of Admin** | 7.9 (64 reviews) | 9.1 (118 reviews) | 8.0 (10 reviews) | 
  | **Quality of Support** | 7.9 (198 reviews) | 9.6 (129 reviews) | 8.5 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (56 reviews) | 9.6 (116 reviews) | 8.3 (9 reviews) | 
  | **Product Direction (% positive)** | 6.3 (257 reviews) | 9.4 (133 reviews) | 8.7 (27 reviews) | 

---
## Pricing

### Jive

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ThoughtFarmer

#### Entry-Level Pricing

Plan: 500 to 999 users

Price: $6.00 500 Users

Description: All features included, backed by our award-winning support, and 90-day risk-free guarantee.

Key Features:
- Every customer gets the full ThoughtFarmer experience with all 240+ features.

[Browse all 5 editions](https://www.g2.com/products/thoughtfarmer/pricing)

#### Free Trial

Yes

### Khoros Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Communication

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Employee Communications

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | 8.6/10 | 25 |
| **Khoros Service** | N/A | N/A |

#### Information Distribution

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **News Feed** | Not enough data | 9.7 (24 reviews) | Not enough data | 
| **Newsletter** | Not enough data | 8.0 (23 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.5 (24 reviews) | Not enough data | 
| **Email** | Not enough data | 8.0 (22 reviews) | Not enough data | 
| **Multi-Channel Sharing** | Not enough data | 7.9 (23 reviews) | Not enough data | 

#### Employee Engagement

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Employee Generated Content** | Not enough data | 9.2 (24 reviews) | Not enough data | 
| **Confirmation** | Not enough data | 8.8 (23 reviews) | Not enough data | 
| **Comments** | Not enough data | 8.8 (23 reviews) | Not enough data | 
| **Inline Translation** | Not enough data | 6.8 (23 reviews) | Not enough data | 
| **Administrative Access** | Not enough data | 9.2 (24 reviews) | Not enough data | 
| **Content Interaction** | Not enough data | 9.5 (23 reviews) | Not enough data | 
| **Surveys (global & local)** | Not enough data | 8.9 (21 reviews) | Not enough data | 
| **Chat** | Not enough data | 6.6 (20 reviews) | Not enough data | 

#### User Experience & Accessibility - Employee Communications

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Native Mobile Application** | Not enough data | 8.3 (20 reviews) | Not enough data | 
| **Branded Experience** | Not enough data | 9.2 (21 reviews) | Not enough data | 
| **Personalized Ux Experience** | Not enough data | 8.3 (21 reviews) | Not enough data | 
| **Audience Management & Creation** | Not enough data | 9.3 (21 reviews) | Not enough data | 

#### Content Distribution - Employee Communications

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Newsfeed** | Not enough data | 9.3 (23 reviews) | Not enough data | 
| **Newsletter Engine** | Not enough data | 7.7 (20 reviews) | Not enough data | 
| **Multi-Channel Sharing** | Not enough data | 8.2 (20 reviews) | Not enough data | 

#### Additional Features - Employee Communications

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Emergency Notifications** | Not enough data | 8.7 (21 reviews) | Not enough data | 
| **Analytics** | Not enough data | 9.3 (21 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.8 (18 reviews) | Not enough data | 

#### Agentic AI - Employee Communications

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Generative AI

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Feature Not Available | 

#### Communication

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Generative AI

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | N/A | N/A |
| **Khoros Service** | 8.2/10 | 8 |

#### Generative AI

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 9.0 (7 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.3 (5 reviews) | 

#### Channels

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Social** | Not enough data | Not enough data | 9.3 (7 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 7.3 (5 reviews) | 
| **Phone** | Not enough data | Not enough data | 6.7 (5 reviews) | 
| **Text** | Not enough data | Not enough data | 8.3 (5 reviews) | 

#### Insight

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 8.3 (6 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Generative AI

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | Not enough data | 
| **Community Building** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | Not enough data | 
| **User Generated Content** | Not enough data | Not enough data | Not enough data | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | Not enough data | 
| **Polls & Surveys** | Not enough data | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ThoughtFarmer** | 9.0/10 | 9 |
| **Khoros Service** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.4 (8 reviews) | Not enough data | 

---
## Categories

**Unique to Jive (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to ThoughtFarmer (2):** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Employee Communications Software](https://www.g2.com/categories/employee-communications)

**Unique to Khoros Service (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Jive | ThoughtFarmer | Khoros Service | 
|---|---|---|---|
| **Small-Business** | 17.6% | 5.6% | 30.3% | 
| **Mid-Market** | 31.1% | 81.3% | 33.3% | 
| **Enterprise** | 51.2% | 13.2% | 36.4% | 

### By Industry

#### Jive

- **Information Technology and Services:** 13.1%
- **Computer Software:** 12.1%
- **Internet:** 5.5%
- **Hospital & Health Care:** 5.2%
- **Insurance:** 4.1%
- **Telecommunications:** 4.1%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Retail:** 2.4%
- **Other:** 43.8%

#### ThoughtFarmer

- **Financial Services:** 16.8%
- **Banking:** 15.4%
- **Legal Services:** 7.0%
- **Civil Engineering:** 4.9%
- **Law Practice:** 4.2%
- **Real Estate:** 4.2%
- **Staffing and Recruiting:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Higher Education:** 2.8%
- **Non-Profit Organization Management:** 2.8%
- **Other:** 35.0%

#### Khoros Service

- **Telecommunications:** 15.2%
- **Consumer Services:** 9.1%
- **Outsourcing/Offshoring:** 9.1%
- **Marketing and Advertising:** 9.1%
- **Computer Software:** 6.1%
- **Financial Services:** 6.1%
- **Hospitality:** 6.1%
- **Computer & Network Security:** 3.0%
- **Design:** 3.0%
- **Education Management:** 3.0%
- **Other:** 30.3%

---
## Alternatives

### Alternatives to Jive

- [Viva Engage](https://www.g2.com/products/viva-engage/reviews) — 3.6/5 stars (1441 reviews)
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### Alternatives to ThoughtFarmer

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### Alternatives to Khoros Service

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- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
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- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
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- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

---
## Top Discussions

### Jive

- Title: [Does Jive have a Mobile App?](https://www.g2.com/discussions/does-jive-have-a-mobile-app) — 1 comment, 1 upvote
  > **Top comment:** "Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documents"
- Title: [What is Jive (Intranet) Software?](https://www.g2.com/discussions/what-is-jive-intranet-software) — 1 comment, 1 upvote
  > **Top comment:** "it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee..."

### ThoughtFarmer

No discussions available for this product.

### Khoros Service

- Title: [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) — 1 comment
  > **Top comment:** "Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and..."
- Title: [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) — 1 comment
  > **Top comment:** "Khoros is a platform for digital-first customer engagement"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jive-vs-thoughtfarmer-vs-khoros-service)