# Jive, ProProfs Knowledge Base Software, Zoho Desk vs Confluence Comparison

| | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 309 | 30 | 7,628 | 4,356 | 
| **Largest Market Segment** | Enterprise (51.2% of reviews) | Mid-Market (46.7% of reviews) | Small-Business (72.9% of reviews) | Mid-Market (48.3% of reviews) | 
| **Entry Level Price** | No pricing available | $1,080.00 Per Year | $0.00 | Free 10 Users Per Month | 

---
## Top Pros & Cons

### Jive

**Not enough data**

### ProProfs Knowledge Base Software

**Not enough data**

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

### Confluence

Pros:
- Ease of Use (299 reviews)
- Team Collaboration (212 reviews)

Cons:
- Not Intuitive (84 reviews)
- Slow Performance (83 reviews)

---
## Ratings Comparison
| Rating | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
  | **Meets Requirements** | 8.0 (260 reviews) | 9.2 (22 reviews) | 8.7 (6134 reviews) | 8.5 (3690 reviews) | 
  | **Ease of Use** | 7.8 (261 reviews) | 9.5 (22 reviews) | 8.5 (6215 reviews) | 8.0 (3740 reviews) | 
  | **Ease of Setup** | 7.5 (67 reviews) | 8.9 (11 reviews) | 8.1 (5486 reviews) | 8.3 (1230 reviews) | 
  | **Ease of Admin** | 7.9 (64 reviews) | 9.0 (10 reviews) | 8.3 (4932 reviews) | 8.0 (902 reviews) | 
  | **Quality of Support** | 7.9 (198 reviews) | 9.3 (21 reviews) | 8.3 (5520 reviews) | 8.1 (2529 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (56 reviews) | 8.8 (10 reviews) | 8.4 (4460 reviews) | 8.5 (817 reviews) | 
  | **Product Direction (% positive)** | 6.3 (257 reviews) | 9.4 (19 reviews) | 8.9 (5852 reviews) | 7.5 (3622 reviews) | 

---
## Pricing

### Jive

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

### Confluence

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates

[Browse all 4 editions](https://www.g2.com/products/confluence/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | 8.1/10 | 4372 |
| **Confluence** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.7 (3496 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.5 (3390 reviews) ✓ Verified | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 8.4 (3217 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 8.3 (2970 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 8.2 (2696 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.4 (2918 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.5 (2951 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.3 (2532 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (972 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (953 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.1 (359 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.2 (362 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (359 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.3 (2882 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 8.6 (3137 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.2 (2424 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 8.0 (2164 reviews) ✓ Verified | Not enough data | 
| **Voice** | Not enough data | Not enough data | 7.8 (1930 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.1 (2308 reviews) ✓ Verified | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 8.2 (2760 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.4 (2864 reviews) ✓ Verified | Not enough data | 
| **Integration** | Not enough data | Not enough data | 8.2 (2382 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.3 (2855 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.4 (2989 reviews) ✓ Verified | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |
| **Confluence** | N/A | N/A |

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 8.2 (344 reviews) | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 8.2 (342 reviews) | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 8.4 (346 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (325 reviews) | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 8.2 (316 reviews) | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 8.2 (322 reviews) | Not enough data | 

#### Compliance

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 8.3 (337 reviews) | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 8.3 (334 reviews) | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 8.2 (336 reviews) | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 8.1 (334 reviews) | Not enough data | 

#### Customer Support

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 8.2 (311 reviews) | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 8.2 (312 reviews) | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 8.0 (310 reviews) | Not enough data | 

#### Data Security

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 8.1 (336 reviews) | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 8.1 (330 reviews) | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 8.4 (335 reviews) | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 8.4 (333 reviews) | Not enough data | 

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.1 (313 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.4 (315 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.5 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (248 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |
| **Confluence** | N/A | N/A |

#### Channels

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.2 (579 reviews) | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 8.0 (558 reviews) | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Design

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 7.9 (547 reviews) | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 7.7 (556 reviews) | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 8.1 (554 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 8.1 (550 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.1 (533 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (428 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (421 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |
| **Confluence** | N/A | N/A |

#### Usability

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.3 (448 reviews) | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 8.3 (442 reviews) | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.3 (434 reviews) | Not enough data | 

#### Reporting

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.3 (431 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 8.2 (416 reviews) | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.3 (423 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (329 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (324 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | 8.3/10 | 1091 |

#### Knowledge Pages

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Templates** | Not enough data | 8.3 (6 reviews) | Not enough data | 8.5 (794 reviews) | 
| **In-Content Feedback** | Not enough data | 8.6 (6 reviews) | Not enough data | 8.5 (740 reviews) | 
| **Versioning and Version History** | Not enough data | 9.2 (6 reviews) | Not enough data | 8.9 (801 reviews) | 
| **Decision Trees** | Not enough data | Feature Not Available | Not enough data | 8.3 (659 reviews) | 
| **Duplicate Detection** | Not enough data | Not enough data | Not enough data | 7.8 (441 reviews) | 
| **Content Editor** | Not enough data | Not enough data | Not enough data | 8.6 (537 reviews) | 

#### Knowledge Dissemination

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Page Analytics** | Not enough data | 8.9 (6 reviews) | Not enough data | 8.3 (674 reviews) | 
| **Permissions** | Not enough data | 9.4 (6 reviews) | Not enough data | 8.6 (791 reviews) | 
| **Knowledge Sharing** | Not enough data | 9.2 (6 reviews) | Not enough data | 9.2 (901 reviews) | 
| **Notifications** | Not enough data | 9.4 (6 reviews) | Not enough data | 8.6 (796 reviews) | 
| **Advanced Search** | Not enough data | Not enough data | Not enough data | 8.1 (494 reviews) | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 7.8 (423 reviews) | 
| **Organization** | Not enough data | Not enough data | Not enough data | 8.7 (559 reviews) | 
| **Other Integrations** | Not enough data | Not enough data | Not enough data | 8.5 (524 reviews) | 
| **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | 8.5 (451 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 7.7 (178 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 7.6 (179 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 7.5 (178 reviews) | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | 8.5/10 | 77 |

#### Login Options 

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Single Sign-On (SSO)** | Not enough data | Not enough data | Not enough data | 9.5 (59 reviews) | 
| **Password Saver** | Not enough data | Not enough data | Not enough data | 8.7 (43 reviews) | 

#### Productivity

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Email Client** | Not enough data | Not enough data | Not enough data | 7.9 (39 reviews) | 
| **Split Screen** | Not enough data | Not enough data | Not enough data | 8.3 (43 reviews) | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 8.5 (42 reviews) | 
| **Virtual Assistant** | Not enough data | Not enough data | Not enough data | 8.1 (44 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | Not enough data | 8.4 (45 reviews) | 

#### Customization 

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Custom Workflows** | Not enough data | Not enough data | Not enough data | 8.4 (47 reviews) | 
| **Multiple Workspaces** | Not enough data | Not enough data | Not enough data | 9.1 (47 reviews) | 
| **Custom Application Integration** | Not enough data | Not enough data | Not enough data | 8.6 (42 reviews) | 

#### Agentic AI - Unified Workspaces

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 7.8 (37 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 8.2 (41 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | 8.6/10 | 100 |

#### Automation

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Workflows** | Not enough data | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Customization** | Not enough data | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Data repository** | Not enough data | Not enough data | Not enough data | 8.8 (65 reviews) | 

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Permissions** | Not enough data | Not enough data | Not enough data | 8.8 (60 reviews) | 
| **Procedures** | Not enough data | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Remote Work** | Not enough data | Not enough data | Not enough data | 9.2 (57 reviews) | 

#### Project management

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | Not enough data | 9.0 (59 reviews) | 
| **Dependencies** | Not enough data | Not enough data | Not enough data | 8.6 (58 reviews) | 
| **Planning** | Not enough data | Not enough data | Not enough data | 8.9 (60 reviews) | 
| **Views** | Not enough data | Not enough data | Not enough data | 8.8 (59 reviews) | 
| **Scheduling** | Not enough data | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Critical Path** | Not enough data | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 8.7 (61 reviews) | 

#### Workload

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Resource Allocation** | Not enough data | Not enough data | Not enough data | 8.2 (54 reviews) | 
| **Workspace** | Not enough data | Not enough data | Not enough data | 8.6 (57 reviews) | 
| **Configuration** | Not enough data | Not enough data | Not enough data | 8.8 (57 reviews) | 
| **Insights** | Not enough data | Not enough data | Not enough data | 8.4 (57 reviews) | 

#### Communication & Collaboration

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Communication Channels** | Not enough data | Not enough data | Not enough data | 8.8 (56 reviews) | 
| **Document Management** | Not enough data | Not enough data | Not enough data | 9.3 (70 reviews) | 
| **Collaboration** | Not enough data | Not enough data | Not enough data | 9.2 (71 reviews) | 

#### Cost Management

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Project Budgeting** | Not enough data | Not enough data | Not enough data | 8.0 (55 reviews) | 
| **Time & Expense** | Not enough data | Not enough data | Not enough data | 8.1 (54 reviews) | 
| **Profitability** | Not enough data | Not enough data | Not enough data | 8.0 (53 reviews) | 

#### Integration

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Front Office** | Not enough data | Not enough data | Not enough data | 8.4 (52 reviews) | 
| **Back Office** | Not enough data | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **External data** | Not enough data | Not enough data | Not enough data | 8.2 (55 reviews) | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.4 (57 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.4 (56 reviews) | 

#### Agentic AI - Work Management

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 8.0 (50 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 8.0 (52 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 8.1 (52 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 8.3 (52 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | 8.5/10 | 130 |

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Chat** | Not enough data | Not enough data | Not enough data | 7.4 (65 reviews) | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 8.7 (68 reviews) | 
| **External** | Not enough data | Not enough data | Not enough data | 8.0 (65 reviews) | 
| **Feedback** | Not enough data | Not enough data | Not enough data | 8.3 (72 reviews) | 
| **Announcements** | Not enough data | Not enough data | Not enough data | 8.5 (69 reviews) | 

#### Content & Documents

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 9.0 (77 reviews) | 
| **Notes** | Not enough data | Not enough data | Not enough data | 9.0 (75 reviews) | 
| **Search** | Not enough data | Not enough data | Not enough data | 8.6 (77 reviews) | 
| **Versioning** | Not enough data | Not enough data | Not enough data | 9.0 (74 reviews) | 

#### Controls

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Custom Views** | Not enough data | Not enough data | Not enough data | 8.4 (65 reviews) | 
| **Followers** | Not enough data | Not enough data | Not enough data | 8.5 (66 reviews) | 
| **User Management** | Not enough data | Not enough data | Not enough data | 8.8 (68 reviews) | 
| **Calendars** | Not enough data | Not enough data | Not enough data | 8.2 (64 reviews) | 
| **Public Sharing** | Not enough data | Not enough data | Not enough data | 8.5 (66 reviews) | 

#### Project Management

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 8.4 (70 reviews) | 
| **Planning** | Not enough data | Not enough data | Not enough data | 8.7 (68 reviews) | 
| **Visibility** | Not enough data | Not enough data | Not enough data | 9.0 (69 reviews) | 
| **Integration** | Not enough data | Not enough data | Not enough data | 9.2 (75 reviews) | 

#### Remote Collaboration

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Alignment** | Not enough data | Not enough data | Not enough data | 9.0 (67 reviews) | 
| **Accountability** | Not enough data | Not enough data | Not enough data | 8.9 (66 reviews) | 
| **Connectivity** | Not enough data | Not enough data | Not enough data | 8.7 (67 reviews) | 
| **Offline Mode** | Not enough data | Not enough data | Not enough data | 7.5 (65 reviews) | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 8.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 8.2 (70 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 7.6 (63 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 7.9 (62 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3383 |
| **Confluence** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.9 (175 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (177 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Feature Not Available | Not enough data | 

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.8 (719 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.7 (760 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 8.6 (659 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 8.6 (632 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 8.3 (356 reviews) | Not enough data | 

####  Internal Use

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.2 (2760 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Feature Not Available | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 8.4 (455 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 8.7 (714 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 8.7 (693 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 8.6 (707 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Zoho Desk** | 8.0/10 | 1875 |
| **Confluence** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (422 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (9 reviews) | 8.5 (1513 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.8 (8 reviews) | 8.4 (1470 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 7.1 (7 reviews) | 8.1 (1277 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.1 (770 reviews) | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 8.2 (815 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.3 (841 reviews) | Not enough data | 
| **Automation** | Not enough data | Not enough data | 8.3 (818 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 7.8 (731 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 8.2 (766 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (79 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (80 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (79 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (84 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (82 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.8 (80 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (85 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |
| **Confluence** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.2 (121 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.1 (118 reviews) | Not enough data | 

#### Process

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.7 (491 reviews) | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 9.0 (638 reviews) | Not enough data | 
| **Macros** | Not enough data | Not enough data | 8.5 (490 reviews) | Not enough data | 

#### Channels

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Email** | Not enough data | Not enough data | 9.0 (627 reviews) | Not enough data | 
| **Social** | Not enough data | Not enough data | 8.5 (545 reviews) | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 8.7 (516 reviews) | Not enough data | 
| **Phone** | Not enough data | Not enough data | 8.6 (459 reviews) | Not enough data | 
| **Text** | Not enough data | Not enough data | 8.8 (485 reviews) | Not enough data | 

#### Insight

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.7 (494 reviews) | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.9 (546 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 8.8 (516 reviews) | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 9.0 (591 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |
| **Confluence** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (186 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (185 reviews) | Not enough data | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Community Building** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Generated Content** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Polls & Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | 8.3/10 | 220 |

#### Management and Discovery - IT Documentation

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | 8.3 (186 reviews) | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 8.5 (189 reviews) | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | 8.5 (189 reviews) | 

#### Operations - IT Documentation

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 8.5 (190 reviews) | 
| **Automation** | Not enough data | Not enough data | Not enough data | 8.0 (181 reviews) | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 8.2 (179 reviews) | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |
| **Confluence** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (6 reviews) | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Knowledge Base

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |
| **Confluence** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Jive (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Zoho Desk (10):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Confluence (5):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | Jive | ProProfs Knowledge Base Software | Zoho Desk | Confluence | 
|---|---|---|---|---|
| **Small-Business** | 17.6% | 43.3% | 72.9% | 18.3% | 
| **Mid-Market** | 31.1% | 46.7% | 23.6% | 48.3% | 
| **Enterprise** | 51.2% | 10.0% | 3.6% | 33.4% | 

### By Industry

#### Jive

- **Information Technology and Services:** 13.1%
- **Computer Software:** 12.1%
- **Internet:** 5.5%
- **Hospital & Health Care:** 5.2%
- **Insurance:** 4.1%
- **Telecommunications:** 4.1%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Retail:** 2.4%
- **Other:** 43.8%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

#### Confluence

- **Computer Software:** 20.9%
- **Information Technology and Services:** 19.6%
- **Internet:** 6.3%
- **Financial Services:** 5.5%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.4%
- **Telecommunications:** 2.2%
- **Higher Education:** 2.1%
- **Retail:** 2.0%
- **Insurance:** 1.6%
- **Other:** 33.1%

---
## Alternatives

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- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

### Alternatives to Confluence

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39062 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12458 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4531 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (519 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15397 reviews)
- [Progress Podio](https://www.g2.com/products/progress-podio/reviews) — 4.2/5 stars (518 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13648 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11896 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)

---
## Top Discussions

### Jive

- Title: [Does Jive have a Mobile App?](https://www.g2.com/discussions/does-jive-have-a-mobile-app) — 1 comment, 1 upvote
  > **Top comment:** "Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documents"
- Title: [What is Jive (Intranet) Software?](https://www.g2.com/discussions/what-is-jive-intranet-software) — 1 comment, 1 upvote
  > **Top comment:** "it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee..."

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

### Confluence

- Title: [What is confluence tool used for?](https://www.g2.com/discussions/what-is-confluence-tool-used-for) — 6 comments
  > **Top comment:** "In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal..."
- Title: [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) — 3 comments, 1 upvote
  > **Top comment:** "In my opinion the possibility of sharing and editing knowledge easily is a main power here. Every who has rights to editing files could easy correct them and..."
- Title: [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) — 3 comments, 1 upvote
  > **Top comment:** "Documentation, Internal knowledge base, blog posts."
- Title: [What are the characteristics of confluence?](https://www.g2.com/discussions/what-are-the-characteristics-of-confluence) — 3 comments
  > **Top comment:** "It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format...."
- Title: [Uses for Confluence?](https://www.g2.com/discussions/uses-for-confluence) — 3 comments, 1 upvote
  > **Top comment:** "Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jive-vs-proprofs-knowledge-base-software-vs-zoho-desk-vs-confluence)