# Jive, ProProfs Knowledge Base Software, Freshdesk vs Viva Engage Comparison

| | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 3.6 out of 5 | 
| **Total Reviews** | 309 | 30 | 3,748 | 1,441 | 
| **Largest Market Segment** | Enterprise (51.2% of reviews) | Mid-Market (46.7% of reviews) | Small-Business (48.6% of reviews) | Enterprise (59.6% of reviews) | 
| **Entry Level Price** | No pricing available | $1,080.00 Per Year | $19.00 1 User per month billed annually Per Month | No pricing available | 

---
## Top Pros & Cons

### Jive

**Not enough data**

### ProProfs Knowledge Base Software

**Not enough data**

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### Viva Engage

Pros:
- Ease of Use (3 reviews)
- Sharing Ease (3 reviews)

Cons:
- Distraction (2 reviews)
- Lack of Notifications (2 reviews)

---
## Ratings Comparison
| Rating | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
  | **Meets Requirements** | 8.0 (260 reviews) | 9.2 (22 reviews) | 8.6 (3280 reviews) | 7.9 (1264 reviews) | 
  | **Ease of Use** | 7.8 (261 reviews) | 9.5 (22 reviews) | 8.9 (3304 reviews) | 8.1 (1280 reviews) | 
  | **Ease of Setup** | 7.5 (67 reviews) | 8.9 (11 reviews) | 8.6 (2360 reviews) | 8.3 (178 reviews) | 
  | **Ease of Admin** | 7.9 (64 reviews) | 9.0 (10 reviews) | 8.7 (2199 reviews) | 7.7 (166 reviews) | 
  | **Quality of Support** | 7.9 (198 reviews) | 9.3 (21 reviews) | 8.7 (3179 reviews) | 7.8 (757 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (56 reviews) | 8.8 (10 reviews) | 8.8 (2122 reviews) | 7.8 (147 reviews) | 
  | **Product Direction (% positive)** | 6.3 (257 reviews) | 9.4 (19 reviews) | 8.8 (3249 reviews) | 6.0 (1264 reviews) | 

---
## Pricing

### Jive

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Viva Engage

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.2/10 | 2591 |
| **Viva Engage** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.9 (2252 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.8 (2264 reviews) ✓ Verified | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 8.5 (2192 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 8.5 (2068 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 8.3 (1810 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.5 (2094 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.7 (2027 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.3 (1378 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.3 (331 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (325 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.2 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (57 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (56 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.6 (1926 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 8.9 (2090 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.4 (1316 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 8.0 (1191 reviews) ✓ Verified | Not enough data | 
| **Voice** | Not enough data | Not enough data | 7.9 (937 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.1 (1161 reviews) ✓ Verified | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 8.1 (1662 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (1550 reviews) ✓ Verified | Not enough data | 
| **Integration** | Not enough data | Not enough data | 8.3 (1157 reviews) ✓ Verified | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.0 (1881 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (1967 reviews) ✓ Verified | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data Security

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |
| **Viva Engage** | N/A | N/A |

#### Channels

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 8.0 (334 reviews) | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 7.5 (324 reviews) | Not enough data | 

#### Design

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.2 (331 reviews) | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 8.3 (356 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 8.3 (344 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (264 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |
| **Viva Engage** | N/A | N/A |

#### Usability

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.7 (263 reviews) | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (259 reviews) | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (245 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (253 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |
| **Viva Engage** | N/A | N/A |

#### Productivity Tools

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.9 (237 reviews) | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 8.7 (222 reviews) | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.6 (225 reviews) | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 8.7 (229 reviews) | Not enough data | 
| **Templates** | Not enough data | Not enough data | 8.7 (232 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 8.3 (209 reviews) | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (227 reviews) | Not enough data | 

#### Analytics

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.3 (204 reviews) | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 8.5 (214 reviews) | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (14 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Knowledge Pages

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Templates** | Not enough data | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Page Analytics** | Not enough data | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Permissions** | Not enough data | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |
| **Viva Engage** | N/A | N/A |

#### Conversational Platform

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.3 (371 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1886 |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.8 (583 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.7 (601 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 8.7 (494 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 8.5 (199 reviews) | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 8.2 (202 reviews) | Not enough data | 

####  Internal Use

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.1 (1662 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.6 (203 reviews) | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 8.2 (186 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 8.8 (558 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 8.8 (519 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 8.6 (547 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Freshdesk** | 8.1/10 | 1122 |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (9 reviews) | 8.7 (959 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.8 (8 reviews) | 8.6 (911 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 7.1 (7 reviews) | 8.3 (682 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.2 (238 reviews) | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 8.4 (255 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.5 (253 reviews) | Not enough data | 
| **Automation** | Not enough data | Not enough data | 8.6 (260 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.0 (220 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 8.4 (237 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.6 (163 reviews) | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 9.3 (485 reviews) | Not enough data | 
| **Macros** | Not enough data | Not enough data | 8.6 (372 reviews) | Not enough data | 

#### Channels

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Email** | Not enough data | Not enough data | 9.2 (480 reviews) | Not enough data | 
| **Social** | Not enough data | Not enough data | 8.7 (416 reviews) | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 8.8 (377 reviews) | Not enough data | 
| **Phone** | Not enough data | Not enough data | 8.5 (341 reviews) | Not enough data | 
| **Text** | Not enough data | Not enough data | 8.3 (59 reviews) | Not enough data | 

#### Insight

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.6 (383 reviews) | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.7 (170 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 8.6 (374 reviews) | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 9.1 (446 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (85 reviews) | Not enough data | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | 9.0/10 | 9 |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Community Building** | Not enough data | Not enough data | Not enough data | 9.4 (9 reviews) | 
| **Knowledge Sharing** | Not enough data | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **User Generated Content** | Not enough data | Not enough data | Not enough data | 9.4 (9 reviews) | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **Polls & Surveys** | Not enough data | Not enough data | Not enough data | 9.4 (8 reviews) | 
| **Content Management** | Not enough data | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **User Management** | Not enough data | Not enough data | Not enough data | 9.0 (8 reviews) | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Knowledge Base

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |
| **Viva Engage** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Jive (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Freshdesk (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Viva Engage (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)


---
## Reviewer Demographics

### By Company Size

| Segment | Jive | ProProfs Knowledge Base Software | Freshdesk | Viva Engage | 
|---|---|---|---|---|
| **Small-Business** | 17.6% | 43.3% | 48.6% | 10.2% | 
| **Mid-Market** | 31.1% | 46.7% | 39.7% | 30.2% | 
| **Enterprise** | 51.2% | 10.0% | 11.7% | 59.6% | 

### By Industry

#### Jive

- **Information Technology and Services:** 13.1%
- **Computer Software:** 12.1%
- **Internet:** 5.5%
- **Hospital & Health Care:** 5.2%
- **Insurance:** 4.1%
- **Telecommunications:** 4.1%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Retail:** 2.4%
- **Other:** 43.8%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Viva Engage

- **Information Technology and Services:** 14.8%
- **Computer Software:** 6.8%
- **Hospital & Health Care:** 5.2%
- **Education Management:** 3.9%
- **Higher Education:** 3.8%
- **Non-Profit Organization Management:** 3.6%
- **Retail:** 3.5%
- **Accounting:** 3.4%
- **Management Consulting:** 2.7%
- **Financial Services:** 2.5%
- **Other:** 49.5%

---
## Alternatives

### Alternatives to Jive

- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)
- [Jostle](https://www.g2.com/products/jostle/reviews) — 4.6/5 stars (227 reviews)
- [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews)
- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews)
- [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) — 4.0/5 stars (8936 reviews)
- [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Igloo](https://www.g2.com/products/igloo/reviews) — 4.2/5 stars (94 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.7/5 stars (290 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)

### Alternatives to ProProfs Knowledge Base Software

- [Document360](https://www.g2.com/products/document360/reviews) — 4.7/5 stars (515 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4352 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
- [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) — 4.4/5 stars (487 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) — 4.7/5 stars (376 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (513 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7614 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

### Alternatives to Viva Engage

- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews)
- [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews)
- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews)
- [Jostle](https://www.g2.com/products/jostle/reviews) — 4.6/5 stars (227 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.7/5 stars (290 reviews)
- [Sociabble](https://www.g2.com/products/sociabble/reviews) — 4.7/5 stars (388 reviews)
- [Staffbase](https://www.g2.com/products/staffbase/reviews) — 4.6/5 stars (247 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)

---
## Top Discussions

### Jive

- Title: [Does Jive have a Mobile App?](https://www.g2.com/discussions/does-jive-have-a-mobile-app) — 1 comment, 1 upvote
  > **Top comment:** "Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documents"
- Title: [What is Jive (Intranet) Software?](https://www.g2.com/discussions/what-is-jive-intranet-software) — 1 comment, 1 upvote
  > **Top comment:** "it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee..."

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### Viva Engage

- Title: [I'm new to Yammer and unsure how to engage my team in company-wide discussions. Any advice?](https://www.g2.com/discussions/i-m-new-to-yammer-and-unsure-how-to-engage-my-team-in-company-wide-discussions-any-advice) — 2 comments
  > **Top comment:** "To engage your team on Yammer, start by setting a welcoming tone with introductions and simple icebreaker questions. Tag team members in relevant posts,..."
- Title: [Is yammer any good?](https://www.g2.com/discussions/is-yammer-any-good) — 1 comment
  > **Top comment:** "Yes it’s a great tool for employee communication. "
- Title: [What can yammer be used for?](https://www.g2.com/discussions/what-can-yammer-be-used-for) — 1 comment
  > **Top comment:** "Networking with colleagues"
- Title: [Can i get notifications of when a poll is being answered and the progress made based on the number of users that have submitted their answers to determine percentages of participation?](https://www.g2.com/discussions/can-i-get-notifications-of-when-a-poll-is-being-answered-and-the-progress-made-based-on-the-number-of-users-that-have-submitted-their-answers-to-determine-percentages-of-participation) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can get notifications in your email"
- Title: [Whats the best way to use Yammer is it only for sharing an update or a post?](https://www.g2.com/discussions/30075-whats-the-best-way-to-use-yammer-is-it-only-for-sharing-an-update-or-a-post) — 1 comment
  > **Top comment:** "in the application but the Web interface is not bad at all"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jive-vs-proprofs-knowledge-base-software-vs-freshdesk-vs-viva-engage)