# Jive, ProProfs Knowledge Base Software, Freshdesk vs HappyFox Help Desk Comparison

| | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.6 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 309 | 30 | 3,744 | 137 | 
| **Largest Market Segment** | Enterprise (51.2% of reviews) | Mid-Market (46.7% of reviews) | Small-Business (48.6% of reviews) | Mid-Market (44.4% of reviews) | 
| **Entry Level Price** | No pricing available | $1,080.00 Per Year | $19.00 1 User per month billed annually Per Month | $24.00 1 agent Per Month | 

---
## Top Pros & Cons

### Jive

**Not enough data**

### ProProfs Knowledge Base Software

**Not enough data**

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

### HappyFox Help Desk

Pros:
- Ease of Use (7 reviews)
- Customer Support (5 reviews)

Cons:
- Call Functionality (1 reviews)
- Complex Usability (1 reviews)

---
## Ratings Comparison
| Rating | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
  | **Meets Requirements** | 8.0 (260 reviews) | 9.2 (22 reviews) | 8.6 (3277 reviews) | 8.8 (126 reviews) | 
  | **Ease of Use** | 7.8 (261 reviews) | 9.5 (22 reviews) | 8.9 (3301 reviews) | 9.3 (127 reviews) | 
  | **Ease of Setup** | 7.5 (67 reviews) | 8.9 (11 reviews) | 8.6 (2357 reviews) | 8.9 (96 reviews) | 
  | **Ease of Admin** | 7.9 (64 reviews) | 9.0 (10 reviews) | 8.7 (2199 reviews) | 9.0 (95 reviews) | 
  | **Quality of Support** | 7.9 (198 reviews) | 9.3 (21 reviews) | 8.7 (3176 reviews) | 9.1 (120 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (56 reviews) | 8.8 (10 reviews) | 8.8 (2122 reviews) | 9.2 (91 reviews) | 
  | **Product Direction (% positive)** | 6.3 (257 reviews) | 9.4 (19 reviews) | 8.8 (3246 reviews) | 9.0 (125 reviews) | 

---
## Pricing

### Jive

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### ProProfs Knowledge Base Software

#### Entry-Level Pricing

Plan: ESSENTIALS 

Price: $1,080.00 Per Year

Description: Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)

Key Features:
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500

[Browse all 3 editions](https://www.g2.com/products/proprofs-knowledge-base-software/pricing)

#### Free Trial

No

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### HappyFox Help Desk

#### Entry-Level Pricing

Plan: Basic

Price: $24.00 1 agent Per Month

Key Features:
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management

[Browse all 5 editions](https://www.g2.com/products/happyfox-help-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 2588 |
| **HappyFox Help Desk** | 8.6/10 | 87 |

#### Ticket and Case Management

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.9 (2250 reviews) ✓ Verified | 9.2 (69 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.8 (2263 reviews) ✓ Verified | 9.1 (68 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.5 (2190 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 8.5 (2066 reviews) ✓ Verified | 8.9 (64 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | Not enough data | 8.3 (1808 reviews) ✓ Verified | 8.8 (47 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.5 (2092 reviews) ✓ Verified | 8.4 (60 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.7 (2025 reviews) ✓ Verified | 8.9 (58 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.3 (1377 reviews) ✓ Verified | 8.5 (18 reviews) ✓ Verified | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.3 (330 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (325 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.1 (57 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (57 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.2 (56 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.6 (1925 reviews) ✓ Verified | 8.9 (49 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 8.9 (2089 reviews) ✓ Verified | 9.0 (60 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.4 (1315 reviews) ✓ Verified | 8.5 (25 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.0 (1190 reviews) ✓ Verified | 8.6 (23 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 7.9 (935 reviews) ✓ Verified | 8.3 (7 reviews) ✓ Verified | 

#### Platform

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.1 (1159 reviews) ✓ Verified | 7.3 (28 reviews) ✓ Verified | 
| **Customization ** | Not enough data | Not enough data | 8.1 (1661 reviews) ✓ Verified | 8.3 (51 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (1549 reviews) ✓ Verified | 8.7 (45 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.3 (1154 reviews) ✓ Verified | 8.8 (28 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.0 (1879 reviews) ✓ Verified | 8.2 (58 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (1965 reviews) ✓ Verified | 8.4 (55 reviews) ✓ Verified | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Data Security

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 403 |
| **HappyFox Help Desk** | N/A | N/A |

#### Channels

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.4 (358 reviews) | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 8.0 (334 reviews) | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 7.5 (323 reviews) | Not enough data | 

#### Design

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.2 (331 reviews) | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 7.8 (335 reviews) | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 8.3 (356 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 8.3 (344 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.4 (332 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (263 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |
| **HappyFox Help Desk** | N/A | N/A |

#### Usability

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.7 (263 reviews) | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 8.7 (259 reviews) | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.6 (245 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (253 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 268 |
| **HappyFox Help Desk** | N/A | N/A |

#### Productivity Tools

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.9 (236 reviews) | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 8.7 (221 reviews) | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.6 (224 reviews) | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 8.7 (228 reviews) | Not enough data | 
| **Templates** | Not enough data | Not enough data | 8.7 (231 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 8.3 (208 reviews) | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (227 reviews) | Not enough data | 

#### Analytics

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.3 (204 reviews) | Feature Not Available | 
| **Performance Tracking** | Not enough data | Not enough data | 8.5 (214 reviews) | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 8.6 (212 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (14 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 9.0/10 | 6 |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Knowledge Pages

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Templates** | Not enough data | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Feature Not Available | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Page Analytics** | Not enough data | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Permissions** | Not enough data | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |
| **HappyFox Help Desk** | N/A | N/A |

#### Conversational Platform

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.3 (432 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 8.3 (378 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.3 (371 reviews) | Feature Not Available | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.4 (307 reviews) | Not enough data | 

#### Support Automation

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.4 (388 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.4 (408 reviews) | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 8.3 (373 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.2 (314 reviews) | Not enough data | 

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (203 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1885 |
| **HappyFox Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.8 (583 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 8.7 (601 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 8.7 (494 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 8.5 (199 reviews) | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 8.2 (202 reviews) | Not enough data | 

####  Internal Use

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.1 (1661 reviews) ✓ Verified | 8.3 (51 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.6 (203 reviews) | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 8.2 (186 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 8.8 (558 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 8.8 (519 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 8.6 (547 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | 8.4/10 | 10 |
| **Freshdesk** | 8.1/10 | 1122 |
| **HappyFox Help Desk** | 8.1/10 | 32 |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (9 reviews) | 8.7 (959 reviews) | 8.7 (25 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (8 reviews) | 8.6 (911 reviews) | 8.9 (23 reviews) | 
| **Community Forums** | Not enough data | 7.1 (7 reviews) | 8.3 (682 reviews) | 6.7 (7 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.2 (238 reviews) | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 8.4 (255 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.5 (253 reviews) | Not enough data | 
| **Automation** | Not enough data | Not enough data | 8.6 (260 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.0 (220 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 8.4 (237 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 531 |
| **HappyFox Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.6 (162 reviews) | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 9.3 (484 reviews) | Not enough data | 
| **Macros** | Not enough data | Not enough data | 8.6 (371 reviews) | Not enough data | 

#### Channels

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Email** | Not enough data | Not enough data | 9.2 (479 reviews) | Not enough data | 
| **Social** | Not enough data | Not enough data | 8.7 (415 reviews) | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 8.8 (376 reviews) | Not enough data | 
| **Phone** | Not enough data | Not enough data | 8.5 (340 reviews) | Not enough data | 
| **Text** | Not enough data | Not enough data | 8.3 (58 reviews) | Not enough data | 

#### Insight

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.6 (382 reviews) | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 8.7 (169 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 8.6 (373 reviews) | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 9.1 (445 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |
| **HappyFox Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (85 reviews) | Not enough data | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Gamification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Community Building** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Generated Content** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Content Moderation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Polls & Surveys** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Search and Indexing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Access and Permissions** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Operations - IT Documentation

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Knowledge Base

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Q & A** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Verification** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Content

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Social Features** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |
| **HappyFox Help Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Jive** | N/A | N/A |
| **ProProfs Knowledge Base Software** | N/A | N/A |
| **Freshdesk** | N/A | N/A |
| **HappyFox Help Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Jive (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)

**Unique to ProProfs Knowledge Base Software (6):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools), [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [IT Documentation Software](https://www.g2.com/categories/it-documentation)

**Unique to Freshdesk (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to HappyFox Help Desk (9):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Jive | ProProfs Knowledge Base Software | Freshdesk | HappyFox Help Desk | 
|---|---|---|---|---|
| **Small-Business** | 17.6% | 43.3% | 48.6% | 42.9% | 
| **Mid-Market** | 31.1% | 46.7% | 39.7% | 44.4% | 
| **Enterprise** | 51.2% | 10.0% | 11.6% | 12.7% | 

### By Industry

#### Jive

- **Information Technology and Services:** 13.1%
- **Computer Software:** 12.1%
- **Internet:** 5.5%
- **Hospital & Health Care:** 5.2%
- **Insurance:** 4.1%
- **Telecommunications:** 4.1%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Marketing and Advertising:** 2.8%
- **Retail:** 2.4%
- **Other:** 43.8%

#### ProProfs Knowledge Base Software

- **Information Technology and Services:** 20.0%
- **Marketing and Advertising:** 16.7%
- **Computer Software:** 16.7%
- **Education Management:** 6.7%
- **Textiles:** 3.3%
- **Telecommunications:** 3.3%
- **Logistics and Supply Chain:** 3.3%
- **Internet:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Graphic Design:** 3.3%
- **Other:** 20.0%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### HappyFox Help Desk

- **Information Technology and Services:** 14.8%
- **Computer Software:** 9.6%
- **Consumer Goods:** 4.4%
- **Higher Education:** 4.4%
- **Real Estate:** 3.7%
- **Education Management:** 3.0%
- **Internet:** 3.0%
- **Retail:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Media Production:** 2.2%
- **Other:** 48.9%

---
## Alternatives

### Alternatives to Jive

- [Viva Engage](https://www.g2.com/products/viva-engage/reviews) — 3.6/5 stars (1441 reviews)
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- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)

### Alternatives to Freshdesk

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- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
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- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
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- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### Jive

- Title: [Does Jive have a Mobile App?](https://www.g2.com/discussions/does-jive-have-a-mobile-app) — 1 comment, 1 upvote
  > **Top comment:** "Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documents"
- Title: [What is Jive (Intranet) Software?](https://www.g2.com/discussions/what-is-jive-intranet-software) — 1 comment, 1 upvote
  > **Top comment:** "it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee..."

### ProProfs Knowledge Base Software

- Title: [How do I cancel my plan?](https://www.g2.com/discussions/how-do-i-cancel-my-plan) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "It's simple. Just email us at sales@proprofs.com"
- Title: [Can I change plans at any time?](https://www.g2.com/discussions/can-i-change-plans-at-any-time) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Simply email sales@proprofs.com"
- Title: [What types of payment do you accept?](https://www.g2.com/discussions/what-types-of-payment-do-you-accept-344fb290-31bc-4829-8002-32d6ae00041a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Currently, we accept Visa, MasterCard, & American Express. We do not accept PayPal. For purchases over $1000, we can accept check payments for an additional..."
- Title: [How does the 30-day money back guarantee work?](https://www.g2.com/discussions/how-does-the-30-day-money-back-guarantee-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you cancel within 30 days of signing up, for any reason, you won't be charged a thing. We do not want your money unless you are truly happy with our..."
- Title: [Is my data safe & secure?](https://www.g2.com/discussions/is-my-data-safe-secure) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Absolutely, our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, &..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### HappyFox Help Desk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jive-vs-proprofs-knowledge-base-software-vs-freshdesk-vs-happyfox-help-desk)