Link copied to clipboard # Jive vs Khoros Service Comparison - What are their main differences? Share [ Export ](/compare/jive/khoros-service/export.csv) JiveKhoros Service[+ Add Product](#) Pricing **Jive** Free Trial No pricing available **Khoros Service** No pricing available **Pricing Insights** from reviews Time to Implement **Jive** 4 months Based on 9 responses **Khoros Service** Not enough reviews yet Return on Investment **Jive** 17 months Based on 6 responses **Khoros Service** Not enough reviews yet Perceived Cost **Jive** $$$$$ **Khoros Service** $$$$$ Average Discount **Jive** 19% **Khoros Service** Not enough reviews yet **Pros & Cons** from reviews **Jive** Not enough data **Khoros Service** [ Automation (3) ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033760&qs=pros-and-cons#reviews)[ Automation Features (3) ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033615&qs=pros-and-cons#reviews)[ Insufficient Training (2) ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033117&qs=pros-and-cons#reviews)[ Poor Interface Design (2) ](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033618&qs=pros-and-cons#reviews) Screenshots **Jive** ![Jive screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/63111/expirable-direct-uploads_2F480c5087-fed5-4808-9083-a0a1518ed4a4_2FJive_screenshot1.png) **Khoros Service** ![Khoros Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/57033/expirable-direct-uploads_2F347346f8-e6f9-4ead-8298-1cdfccf0a243_2FSephora_Community.PNG) **Ratings** from reviews Meets Requirements **Jive** 8.0 8.0260 **Khoros Service** 8.5 8.527 Ease of Use **Jive** 7.8 7.8261 **Khoros Service** 8.2 8.227 Ease of Setup **Jive** 7.5 7.567 **Khoros Service** 7.8 7.817 Ease of Admin **Jive** 7.9 7.964 **Khoros Service** 8.0 8.010 Quality of Support **Jive** 7.9 7.9198 **Khoros Service** 8.5 8.526 Has the product been a good partner in doing business? **Jive** 7.8 7.856 **Khoros Service** 8.3 8.39 Product Direction (% positive) **Jive** 6.3 6.3257 **Khoros Service** 8.7 8.727 **Features** ratings from reviews Social Customer Service Not enough data 8.2 8 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 31.1% Enterprise(\> 1000 emp.) 51.2% Small-Business(50 or fewer emp.) 17.6% Mid-Market(51-1000 emp.) 31.1% Enterprise(\> 1000 emp.) 51.2% Small-Business(50 or fewer emp.) 30.3% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 36.4% Small-Business(50 or fewer emp.) 30.3% Mid-Market(51-1000 emp.) 33.3% Enterprise(\> 1000 emp.) 36.4% **Reviewers' Industry** [![Jive](https://images.g2crowd.com/uploads/product/hd_favicon/0207ba5fe58797e2caf87db11d99f1c4/jive.svg "Jive")](https://www.g2.com/products/jive/reviews) Jive Information Technology and Services 13.1% Computer Software 12.1% Internet 5.5% Hospital & Health Care 5.2% Insurance 4.1% Other 60.0% [![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")](https://www.g2.com/products/khoros-service/reviews) Khoros Service Telecommunications 15.2% Consumer Services 9.1% Outsourcing/Offshoring 9.1% Marketing and Advertising 9.1% Computer Software 6.1% Other 51.5% Alternatives **Jive Alternatives** ![Microsoft Viva Engage](https://images.g2crowd.com/uploads/product/hd_favicon/1ae14c466ef88b3aec33497087a15a76/microsoft-viva-engage.svg "Microsoft Viva Engage") [ Viva Engage ](/products/microsoft-viva-engage/reviews) ![Simpplr](https://images.g2crowd.com/uploads/product/hd_favicon/582339a68cea5ff76548b307429e8b22/simpplr.svg "Simpplr") [ Simpplr ](/products/simpplr/reviews) ![Jostle](https://images.g2crowd.com/uploads/product/hd_favicon/191474708eb13c0f1a8c07eac375b6bf/jostle.svg "Jostle") [ Jostle ](/products/jostle/reviews) ![eXo Platform](https://images.g2crowd.com/uploads/product/hd_favicon/1487565831/exo-platform.svg "eXo Platform") [ eXo ](/products/exo-platform/reviews) **Khoros Service Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") [ Sprinklr Service ](/products/sprinklr-service/reviews) ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social") [ Sprinklr Social ](/products/sprinklr-social/reviews) ![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg "Sprout Social") [ Sprout Social ](/products/sprout-social/reviews) ## Jive vs Khoros Service When assessing the two solutions, reviewers found Khoros Service easier to use, set up, and administer. Reviewers also preferred doing business with Khoros Service overall. - Reviewers felt that Khoros Service meets the needs of their business better than Jive. - When comparing quality of ongoing product support, reviewers felt that Khoros Service is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Jive.