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Compare Jitbit Helpdesk and Zammad 
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At a Glance
Market Segments
Mid-Market (64.7% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$24
No pricing available
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jitbit Helpdesk excels in ticket creation user experience with a score of 8.7, while Zammad falls slightly behind at 8.0, indicating that Jitbit offers a more intuitive interface for creating support tickets.
- Reviewers mention that Jitbit Helpdesk's response automation feature is highly rated, contributing to an efficient workflow, whereas Zammad's workflow management received a lower score of 6.7, suggesting that users may find it less streamlined.
- G2 users highlight Jitbit's strong performance in SLA management with a score of 8.0, which is crucial for businesses needing to meet service level agreements, while Zammad does not have a specific score listed for this feature, indicating a potential gap in functionality.
- Reviewers say that Jitbit Helpdesk's customer portal is rated at 8.4, providing a robust self-service option for customers, whereas Zammad's customer portal is rated lower at 7.0, which may affect user satisfaction and accessibility.
- Users on G2 report that Jitbit Helpdesk's quality of support is rated at 8.6, reflecting a strong commitment to customer service, while Zammad lacks specific ratings in this area, which could be a concern for potential users looking for reliable support.
- Reviewers mention that Jitbit Helpdesk's customization options are rated at 8.5, allowing businesses to tailor the software to their needs, while Zammad's customization features, although present, do not receive the same level of acclaim, indicating a possible limitation in flexibility.
Pricing
Entry-Level Pricing
Zammad
No pricing availableFree Trial
Jitbit Helpdesk
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
8.8
44
8.3
8
Ease of Use
9.0
44
9.0
8
Ease of Setup
8.6
29
Not enough data
Ease of Admin
8.6
29
Not enough data
Quality of Support
8.6
41
Not enough data
Has the product been a good partner in doing business?
8.8
28
Not enough data
Product Direction (% positive)
7.8
42
8.3
7
Features by Category
Ticket and Case Management
8.8
35
|
Verified
8.0
5
8.7
35
|
Verified
7.0
5
8.0
33
|
Verified
6.7
5
8.6
33
|
Verified
Not enough data
8.1
28
|
Verified
Not enough data
8.1
35
|
Verified
6.7
5
8.6
34
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
|
Verified
7.0
5
8.5
35
|
Verified
Not enough data
8.3
18
|
Verified
Not enough data
7.6
21
Not enough data
8.2
17
Not enough data
Platform
7.5
19
|
Verified
Not enough data
8.5
24
|
Verified
Not enough data
7.9
22
|
Verified
Not enough data
8.4
19
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
7.9
32
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.8
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.5
24
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Categories
Categories
Shared Categories
Jitbit Helpdesk and Zammad are categorized as Help Desk
Unique Categories
Jitbit Helpdesk is categorized as Live Chat
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
Jitbit Helpdesk has no discussions with answers
Zammad has no discussions with answers
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