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Compare Jitbit Helpdesk and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Mid-Market (64.7% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$24
Free
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk offers a free entry-level price, making it an attractive option for small to mid-sized businesses looking to minimize costs, while Jitbit Helpdesk starts at $24, which may be a consideration for budget-conscious buyers.
- Reviewers mention that the ticket creation user experience in Jitbit Helpdesk is rated higher at 8.7 compared to Spiceworks' 8.2, indicating that users find Jitbit's interface more intuitive and user-friendly for creating tickets.
- G2 users highlight that Spiceworks excels in SLA Management with a score of 8.8, which is notably higher than Jitbit's 8.0, suggesting that Spiceworks provides better tools for managing service level agreements effectively.
- Users on G2 report that Jitbit Helpdesk shines in automation features, particularly in ticket notifications (9.3) and response automation (8.6), which streamline workflows and enhance efficiency compared to Spiceworks' scores of 8.3 and 8.3 respectively.
- Reviewers mention that Spiceworks Cloud Help Desk has a stronger customer and contacts database score of 9.0, indicating that it may offer more robust features for managing customer information compared to Jitbit's 8.0.
- Users say that Jitbit Helpdesk provides better customization options with a score of 8.5, allowing businesses to tailor the software to their specific needs, while Spiceworks falls behind with a score of 7.4 in this area.
Pricing
Entry-Level Pricing
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Jitbit Helpdesk
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.8
44
8.6
286
Ease of Use
9.0
44
8.7
287
Ease of Setup
8.6
29
8.7
215
Ease of Admin
8.6
29
8.8
217
Quality of Support
8.6
41
8.4
235
Has the product been a good partner in doing business?
8.8
28
8.9
176
Product Direction (% positive)
7.8
42
8.1
286
Features by Category
Ticket and Case Management
8.8
35
|
Verified
8.2
13
|
Verified
8.7
35
|
Verified
8.3
13
|
Verified
8.0
33
|
Verified
8.8
11
|
Verified
8.6
33
|
Verified
8.3
10
8.1
28
|
Verified
8.8
7
|
Verified
8.1
35
|
Verified
8.8
11
|
Verified
8.6
34
|
Verified
8.1
12
|
Verified
8.1
22
|
Verified
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
|
Verified
8.3
12
|
Verified
8.5
35
|
Verified
9.3
12
|
Verified
8.3
18
|
Verified
7.5
6
|
Verified
7.6
21
6.0
5
8.2
17
Feature Not Available
Platform
7.5
19
|
Verified
5.8
8
|
Verified
8.5
24
|
Verified
7.4
9
|
Verified
7.9
22
|
Verified
9.2
10
|
Verified
8.4
19
|
Verified
7.5
8
|
Verified
8.4
33
|
Verified
8.3
9
|
Verified
7.9
32
|
Verified
8.0
11
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.8
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.5
24
|
Verified
7.4
9
|
Verified
9.0
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jitbit Helpdesk and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
Jitbit Helpdesk is categorized as Live Chat
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
Jitbit Helpdesk has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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