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Compare Jitbit Helpdesk and ManageEngine ServiceDesk Plus 
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At a Glance
Market Segments
Mid-Market (64.7% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
$24
Starts at $1195 (For 10 technicians annually)
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in Asset Management with a score of 9.8, highlighting its comprehensive tracking capabilities, while Jitbit Helpdesk, although effective, scores lower at 8.6, indicating it may lack some advanced features.
- Reviewers mention that the Ticketing System in ManageEngine ServiceDesk Plus is robust, scoring 9.3, which users appreciate for its detailed tracking and management features, whereas Jitbit Helpdesk, with a score of 9.0, is noted for its simplicity but may not offer the same depth.
- G2 users highlight the Remote Access feature in Jitbit Helpdesk, which received a perfect score of 10.0, making it a standout for users needing seamless remote support, while ManageEngine ServiceDesk Plus, though effective, does not match this level of performance.
- Reviewers say that ManageEngine ServiceDesk Plus provides superior Workflow Management with a score of 9.6, allowing for more complex automation and process flows, while Jitbit Helpdesk, scoring 8.7, is seen as more straightforward but less flexible.
- Users on G2 report that the Knowledge Base integration in Jitbit Helpdesk, scoring 8.4, is user-friendly and effective for self-service, while ManageEngine ServiceDesk Plus, with a score of 8.0, is functional but may not be as intuitive for end-users.
- Reviewers mention that the Customization options in Jitbit Helpdesk, scoring 8.5, are highly praised for their ease of use, allowing teams to tailor the software to their needs, whereas ManageEngine ServiceDesk Plus, with a score of 7.7, is seen as less flexible in this regard.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Jitbit Helpdesk
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.8
44
8.6
216
Ease of Use
9.0
44
8.5
216
Ease of Setup
8.6
29
8.1
158
Ease of Admin
8.6
29
8.4
157
Quality of Support
8.6
41
8.1
201
Has the product been a good partner in doing business?
8.8
28
8.3
149
Product Direction (% positive)
7.8
42
8.2
208
Features by Category
Ticket and Case Management
8.8
35
|
Verified
8.5
32
8.7
35
|
Verified
8.7
33
8.0
33
|
Verified
8.6
32
8.6
33
|
Verified
8.9
31
8.1
28
|
Verified
8.4
32
8.1
35
|
Verified
8.5
33
8.6
34
|
Verified
8.6
32
8.1
22
|
Verified
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
|
Verified
8.4
32
8.5
35
|
Verified
9.1
33
8.3
18
|
Verified
7.9
27
7.6
21
7.1
24
8.2
17
6.5
24
Platform
7.5
19
|
Verified
7.5
28
8.5
24
|
Verified
7.9
32
7.9
22
|
Verified
8.5
34
8.4
19
|
Verified
7.8
31
8.4
33
|
Verified
8.2
34
7.9
32
|
Verified
8.3
33
Administration
Not enough data
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Management
Not enough data
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.8
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.5
24
|
Verified
7.9
32
9.0
8
|
Verified
Not enough data
Not enough data
Not enough data
8.3
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Incident Management
Not enough data
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jitbit Helpdesk and ManageEngine ServiceDesk Plus are categorized as Help Desk
Unique Categories
Jitbit Helpdesk is categorized as Live Chat
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
Jitbit Helpdesk has no discussions with answers
ManageEngine ServiceDesk Plus has no discussions with answers
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