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At a Glance
Market Segments
Mid-Market (64.7% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$24
$19.00 100 Visitors Per Month
Jitbit Helpdesk
Star Rating
(51)4.3 out of 5
Market Segments
Mid-Market (64.7% of reviews)
Pros & Cons
Entry-Level Pricing
$24
Browse all 4 pricing plansLiveChat
Star Rating
(772)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, scoring 9.2, which allows for seamless customer engagement, while Jitbit Helpdesk's similar feature only scores 8.8, indicating a less effective user experience in initiating conversations.
- Reviewers mention that LiveChat's "Ticket Creation User Experience" is rated at 9.2, making it intuitive and user-friendly, whereas Jitbit Helpdesk's score of 8.7 suggests that users may face some challenges in creating tickets efficiently.
- G2 users highlight that LiveChat's "Response Automation" feature, rated at 9.2, significantly enhances efficiency in handling customer inquiries, while Jitbit Helpdesk's score of 8.6 indicates room for improvement in automating responses.
- Users on G2 appreciate LiveChat's "Customer Portal" feature, which received a high score of 9.3, providing a robust self-service option for customers, compared to Jitbit Helpdesk's score of 8.4, which suggests a less comprehensive portal experience.
- Reviewers mention that LiveChat's "Mobile User Support" is rated at 9.1, making it highly accessible for users on the go, while Jitbit Helpdesk's lower score of 7.4 indicates potential limitations in mobile functionality.
- Users say that LiveChat's "Quality of Support" is rated at 9.1, reflecting a strong commitment to customer service, whereas Jitbit Helpdesk's score of 8.6 suggests that users may not receive the same level of support responsiveness.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Jitbit Helpdesk
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
44
9.1
690
Ease of Use
9.0
44
9.3
689
Ease of Setup
8.6
29
9.0
271
Ease of Admin
8.6
29
9.1
263
Quality of Support
8.6
41
9.1
639
Has the product been a good partner in doing business?
8.8
28
9.0
255
Product Direction (% positive)
7.8
42
8.3
683
Features by Category
Ticket and Case Management
8.8
35
|
Verified
9.2
248
8.7
35
|
Verified
9.1
245
8.0
33
|
Verified
9.0
238
8.6
33
|
Verified
9.2
253
8.1
28
|
Verified
8.5
156
8.1
35
|
Verified
9.0
231
8.6
34
|
Verified
9.1
230
8.1
22
|
Verified
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
|
Verified
9.2
220
|
Verified
8.5
35
|
Verified
9.3
232
|
Verified
8.3
18
|
Verified
9.4
267
|
Verified
7.6
21
8.9
222
|
Verified
8.2
17
8.5
108
Platform
7.5
19
|
Verified
9.1
80
|
Verified
8.5
24
|
Verified
8.4
279
|
Verified
7.9
22
|
Verified
9.2
86
|
Verified
8.4
19
|
Verified
8.9
73
|
Verified
8.4
33
|
Verified
8.9
212
|
Verified
7.9
32
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Communication
8.8
8
|
Verified
9.1
320
|
Verified
9.0
8
|
Verified
8.9
325
|
Verified
9.2
8
|
Verified
8.4
222
Not enough data
8.8
270
|
Verified
Not enough data
8.3
31
Internal Use
8.5
24
|
Verified
8.4
279
|
Verified
9.0
8
|
Verified
8.8
302
|
Verified
Not enough data
8.6
252
|
Verified
8.3
8
|
Verified
8.6
258
|
Verified
8.8
8
|
Verified
8.6
244
|
Verified
8.5
8
|
Verified
8.4
250
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Jitbit Helpdesk has no unique categories
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Government Administration
5.9%
Retail
3.9%
Outsourcing/Offshoring
3.9%
Non-Profit Organization Management
3.9%
Other
62.7%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Jitbit Helpdesk has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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