# Jira vs UserVoice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira excels in project management capabilities, with users highlighting its effectiveness in structuring and tracking work across teams. Many appreciate how it simplifies managing tasks, sprints, and backlogs, making it a powerful tool for organizing projects.
- **Users say** that UserVoice shines in capturing and analyzing customer feedback, providing a centralized platform that allows businesses to tailor their solutions to meet customer needs. Reviewers commend its ability to gather insights from various sources, enhancing decision-making processes.
- **According to verified reviews** , Jira faces challenges with its setup process, as some users mention configuration difficulties. However, its overall user satisfaction remains high, indicating that once set up, it provides significant value in tracking day-to-day tasks.
- **Reviewers mention** that UserVoice offers a practical and accessible portal for gathering customer input, which is particularly beneficial for internal teams. The voting feature is also praised, as it helps validate specific ideas and topics, fostering a collaborative environment for feedback.
- **G2 reviewers highlight** that while Jira has a robust feature set, its learning curve can be steep for new users. In contrast, UserVoice is noted for its user-friendly interface, making it easier for teams to adopt and utilize effectively from the start.
- **Users report** that Jira's support quality is commendable, but UserVoice outshines it in this area, with many reviewers appreciating the responsive and helpful customer service. This support can be crucial for teams needing assistance in navigating the platform's features.



| | Jira | UserVoice | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 7,842 | 243 | 
| **Largest Market Segment** | Mid-Market (43.6% of reviews) | Mid-Market (62.5% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | Starting at $10,788.00 200 Unique End Users Per Year | 

---
## Top Pros & Cons

### Jira

Pros:
- Ease of Use (1152 reviews)
- Project Management (854 reviews)

Cons:
- Learning Curve (678 reviews)
- Complexity (501 reviews)

### UserVoice

Pros:
- Feedback Management (10 reviews)
- Ease of Use (8 reviews)

Cons:
- Lack of Features (3 reviews)
- Complex Usability (2 reviews)

---
## Ratings Comparison
| Rating | Jira | UserVoice | 
|---|---|---|
  | **Meets Requirements** | 8.9 (6356 reviews) | 8.9 (179 reviews) | 
  | **Ease of Use** | 8.1 (6443 reviews) | 8.8 (181 reviews) | 
  | **Ease of Setup** | 8.1 (2621 reviews) | 8.5 (81 reviews) | 
  | **Ease of Admin** | 7.7 (1742 reviews) | 8.6 (93 reviews) | 
  | **Quality of Support** | 8.4 (4994 reviews) | 9.1 (139 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (1605 reviews) | 9.1 (88 reviews) | 
  | **Product Direction (% positive)** | 8.5 (6136 reviews) | 8.1 (178 reviews) | 

---
## Pricing

### Jira

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards

[Browse all 4 editions](https://www.g2.com/products/jira/pricing)

#### Free Trial

Yes

### UserVoice

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $10,788.00 200 Unique End Users Per Year

Description: Capture feedback directly from your customers, and  organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.

Key Features:
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.

[Browse all 4 editions](https://www.g2.com/products/uservoice/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 1003 |
| **UserVoice** | N/A | N/A |

#### Tasks

| Feature | Jira | UserVoice | 
|---|---|---|
| **Creation & Assignment** | 9.3 (707 reviews) | Not enough data | 
| **Due Dates** | 9.0 (641 reviews) | Not enough data | 
| **Task Prioritization** | 9.1 (671 reviews) | Not enough data | 
| **To-Do Lists** | 8.8 (615 reviews) | Not enough data | 
| **Dependencies** | 8.5 (576 reviews) | Not enough data | 
| **Mass Updates** | 8.2 (555 reviews) | Not enough data | 
| **Drag & Drop** | 8.5 (587 reviews) | Not enough data | 
| **Recurring Tasks** | 8.4 (503 reviews) | Not enough data | 

#### Projects

| Feature | Jira | UserVoice | 
|---|---|---|
| **Planning** | 8.9 (611 reviews) | Not enough data | 
| **Project Map** | 8.7 (549 reviews) | Not enough data | 
| **GANTT** | 8.2 (523 reviews) | Not enough data | 
| **Calendar View** | 8.4 (533 reviews) | Not enough data | 
| **Views** | 8.6 (548 reviews) | Not enough data | 
| **Project Budgeting** | 7.7 (464 reviews) | Not enough data | 
| **Issue Tracking** | 9.3 (615 reviews) | Not enough data | 
| **Templates** | 8.3 (520 reviews) | Not enough data | 
| **Critical Path** | 8.0 (453 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (478 reviews) | Not enough data | 
| **Methodologies** | 8.6 (543 reviews) | Not enough data | 

#### Resource Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Resource Definiton** | 8.3 (494 reviews) | Not enough data | 
| **Capacity** | 8.3 (519 reviews) | Not enough data | 
| **Scheduling** | 8.4 (509 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Jira | UserVoice | 
|---|---|---|
| **Baselining / KPIs** | 8.3 (495 reviews) | Not enough data | 
| **Resource Allocation** | 8.4 (505 reviews) | Not enough data | 
| **Dashboards** | 8.8 (572 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira | UserVoice | 
|---|---|---|
| **AI Text Generation** | 7.4 (432 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (431 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (298 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (299 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (330 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (296 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (301 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (297 reviews) | Not enough data | 
| **Decision Making** | 7.8 (310 reviews) | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **UserVoice** | 10.0/10 | 8 |

#### Product Analytics

| Feature | Jira | UserVoice | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | 
| **User-Level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User Scoring** | Not enough data | 10.0 (7 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Jira | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Jira | UserVoice | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Jira | UserVoice | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Jira | UserVoice | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Repository Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Functionality

| Feature | Jira | UserVoice | 
|---|---|---|
| **Package Management** | Not enough data | Feature Not Available | 
| **Integration** | Not enough data | Not enough data | 
| **Code Analysis** | Not enough data | Not enough data | 
| **Vulnerability Checks** | Not enough data | Not enough data | 

#### Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Package Access Control** | Not enough data | Feature Not Available | 
| **Package Tracking** | Not enough data | Feature Not Available | 
| **Automation** | Not enough data | Feature Not Available | 
| **Rollback** | Not enough data | Feature Not Available | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 2186 |
| **UserVoice** | N/A | N/A |

#### Bug Reporting

| Feature | Jira | UserVoice | 
|---|---|---|
| **User Reports & Feedback** | 8.8 (1775 reviews) | Not enough data | 
| **Tester Reports & Feedback** | 8.7 (1729 reviews) | Not enough data | 
| **Team Reports & Comments** | 8.9 (1821 reviews) | Not enough data | 

#### Bug Monitoring

| Feature | Jira | UserVoice | 
|---|---|---|
| **Analytics** | 8.6 (1721 reviews) | Not enough data | 
| **Bug History** | 8.9 (1846 reviews) | Not enough data | 
| **Data Retention** | 8.8 (1699 reviews) | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | Jira | UserVoice | 
|---|---|---|
| **Adaptive Learning** | 7.6 (247 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (250 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (248 reviews) | Not enough data | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **UserVoice** | 8.9/10 | 11 |

#### Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Team Collaboration** | Not enough data | 9.4 (6 reviews) | 
| **Access Control** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Functionality

| Feature | Jira | UserVoice | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.6 (7 reviews) | 
| **Tagging** | Not enough data | 8.8 (7 reviews) | 
| **Note Taking** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 9.7 (5 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 9.3/10 | 76 |
| **UserVoice** | N/A | N/A |

#### Responses

| Feature | Jira | UserVoice | 
|---|---|---|
| **Personalization** | 9.6 (35 reviews) | Not enough data | 
| **Route To Human** | 9.4 (36 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.4 (35 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Jira | UserVoice | 
|---|---|---|
| **Sales Follow-Up** | 8.9 (34 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.1 (33 reviews) | Not enough data | 
| **Lead Generation** | 9.0 (34 reviews) | Not enough data | 
| **Document Processing** | 9.4 (36 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (35 reviews) | Not enough data | 

#### Platform

| Feature | Jira | UserVoice | 
|---|---|---|
| **Conversation Editor** | 9.4 (35 reviews) | Not enough data | 
| **Integration** | 9.5 (40 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.4 (36 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Jira | UserVoice | 
|---|---|---|
| **Independent Decision Making** | 9.1 (34 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (34 reviews) | Not enough data | 
| **Task Execution** | 9.2 (34 reviews) | Not enough data | 
| **Problem Solving** | 9.1 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira | UserVoice | 
|---|---|---|
| **AI Text Generation** | 9.2 (38 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (35 reviews) | Not enough data | 

### Idea Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **UserVoice** | 9.2/10 | 46 |

#### Feedback

| Feature | Jira | UserVoice | 
|---|---|---|
| **Ranking** | Not enough data | 9.5 (29 reviews) | 
| **Commenting** | Not enough data | 9.5 (39 reviews) | 

#### Idea Sources

| Feature | Jira | UserVoice | 
|---|---|---|
| **External Idea Generation** | Not enough data | 9.4 (36 reviews) | 
| **Internal Idea Generation** | Not enough data | 9.3 (37 reviews) | 

#### Idea Collection

| Feature | Jira | UserVoice | 
|---|---|---|
| **Idea Campaigns** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Forums** | Not enough data | 9.0 (21 reviews) | 
| **Suggestion Box** | Not enough data | 9.3 (34 reviews) | 
| **Mind Mapping** | Not enough data | Feature Not Available | 

#### Integrations

| Feature | Jira | UserVoice | 
|---|---|---|
| **Gamification** | Not enough data | Feature Not Available | 
| **Project Planning** | Not enough data | 8.7 (21 reviews) | 

#### Agentic AI - Idea Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **UserVoice** | 8.1/10 | 36 |

#### Feedback Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Tagging** | Not enough data | 8.9 (25 reviews) | 
| **Segmentation** | Not enough data | 8.6 (20 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.6 (21 reviews) | 

#### Feedback Analysis

| Feature | Jira | UserVoice | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (14 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.8 (13 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.7 (13 reviews) | 

#### Feedback Sources

| Feature | Jira | UserVoice | 
|---|---|---|
| **Online Reviews** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 
| **Social Media** | Not enough data | 6.5 (13 reviews) | 
| **Customer Service Channels** | Not enough data | 8.4 (18 reviews) | 

#### Generative AI

| Feature | Jira | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **UserVoice** | 8.5/10 | 81 |

#### Generative AI

| Feature | Jira | UserVoice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.3 (47 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 7.7 (30 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 9.0 (61 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (49 reviews) | 

#### Process Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (61 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (16 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.2 (58 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.4 (45 reviews) | 

#### System Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Security** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (38 reviews) | 

### Decision-Making

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Agentic AI - Decision-Making

| Feature | Jira | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.5/10 | 4270 |
| **UserVoice** | 8.1/10 | 99 |

#### Communication

| Feature | Jira | UserVoice | 
|---|---|---|
| **Wiki Documentation** | 8.4 (2681 reviews) | 7.6 (40 reviews) | 
| **Community Forum** | 8.2 (2527 reviews) | Feature Not Available | 
| **Customer Ideation** | 8.1 (2432 reviews) | 8.9 (74 reviews) | 

#### Planning

| Feature | Jira | UserVoice | 
|---|---|---|
| **Work Capacity** | 8.7 (3162 reviews) | Feature Not Available | 
| **Task Ranking** | 8.8 (3282 reviews) | Feature Not Available | 
| **Kanban Board** | 8.8 (3074 reviews) | 7.5 (31 reviews) | 
| **Custom Workflows** | 8.7 (3278 reviews) | 7.6 (29 reviews) | 
| **Release Forecasting** | 8.3 (2656 reviews) | Feature Not Available | 

#### Workflow Management

| Feature | Jira | UserVoice | 
|---|---|---|
| **Time Tracking** | 8.6 (3028 reviews) | Feature Not Available | 
| **Progress Monitoring** | 8.9 (3548 reviews) | Feature Not Available | 
| **Budgeting** | 7.8 (2260 reviews) | Feature Not Available | 
| **Team Scorecard** | 8.4 (2499 reviews) | 7.5 (27 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **UserVoice** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Jira | UserVoice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to Jira (3):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Project Management Software](https://www.g2.com/categories/project-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to UserVoice (7):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [User Research Repositories](https://www.g2.com/categories/user-research-repositories), [Decision-Making Software](https://www.g2.com/categories/decision-making), [Repository Management Software](https://www.g2.com/categories/repository-management), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Idea Management Software](https://www.g2.com/categories/idea-management), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira | UserVoice | 
|---|---|---|
| **Small-Business** | 23.5% | 10.3% | 
| **Mid-Market** | 43.6% | 62.5% | 
| **Enterprise** | 32.9% | 27.2% | 

### By Industry

#### Jira

- **Computer Software:** 23.7%
- **Information Technology and Services:** 23.6%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.1%
- **Internet:** 4.0%
- **Telecommunications:** 2.3%
- **Retail:** 2.0%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.5%
- **Banking:** 1.4%
- **Other:** 30.9%

#### UserVoice

- **Computer Software:** 42.7%
- **Information Technology and Services:** 19.8%
- **Financial Services:** 3.4%
- **Hospitality:** 2.6%
- **Telecommunications:** 2.2%
- **Construction:** 2.2%
- **Internet:** 2.2%
- **Accounting:** 1.7%
- **Education Management:** 1.7%
- **Real Estate:** 1.7%
- **Other:** 19.8%

---
## Alternatives

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---
## Top Discussions

### Jira

- Title: [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) — 13 comments, 4 upvotes
  > **Top comment:** "Yes, it is. It's good for having an area to house all tasks required for a scope of work. "
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 11 comments, 8 upvotes
  > **Top comment:** "With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum..."
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-what-are-the-features-of-jira) — 11 comments, 2 upvotes
  > **Top comment:** "Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your..."
- Title: [Is Jira free tool?](https://www.g2.com/discussions/is-jira-free-tool) — 7 comments, 2 upvotes
  > **Top comment:** "JIRA is free up to 10 users, 2GB of storage. However, they do offer paid plans for more users and storage if need."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 6 comments, 4 upvotes
  > **Top comment:** "It helps to planning to visualizing progress, managing, backlogs and bug tracking"

### UserVoice

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-vs-uservoice)