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Compare Jira and Userback 
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At a Glance
Market Segments
Mid-Market (43.7% of reviews)
Small-Business (88.3% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free
Jira
Star Rating
(7,183)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansUserback
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (88.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira's Kanban Board feature is robust, allowing for effective task management, but some find it less intuitive compared to Userback's simpler interface, which users say enhances their workflow efficiency.
- Reviewers mention that while Jira offers Custom Workflows that can be tailored to complex project needs, Userback's approach is praised for its ease of use, making it more accessible for small businesses.
- G2 users highlight that Jira's Analytics capabilities are strong, providing detailed insights, but Userback's analytics are noted for being more user-friendly, allowing teams to quickly interpret data without extensive training.
- Users on G2 report that Jira's Quality of Support is generally good, but Userback's support is frequently described as exceptional, with reviewers mentioning faster response times and more helpful resources.
- Reviewers say that Jira's Ease of Setup can be challenging for new users, while Userback is often commended for its straightforward onboarding process, making it a preferred choice for those with limited technical expertise.
- Users report that both products have strong Community Forums, but Userback's community is noted for being more active and responsive, providing a better support network for users seeking advice and solutions.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
Jira
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
8.9
5,879
9.1
154
Ease of Use
8.1
5,949
9.3
155
Ease of Setup
7.9
2,171
9.3
135
Ease of Admin
7.6
1,464
9.3
128
Quality of Support
8.3
4,580
9.5
122
Has the product been a good partner in doing business?
8.5
1,326
9.6
116
Product Direction (% positive)
8.4
5,708
9.3
143
Features by Category
Tasks
9.2
603
Not enough data
8.9
600
Not enough data
9.1
602
Not enough data
8.7
592
Not enough data
8.4
572
Not enough data
8.2
571
Not enough data
8.5
585
Not enough data
8.4
526
Not enough data
Projects
8.9
580
Not enough data
8.7
561
Not enough data
8.2
540
Not enough data
8.4
548
Not enough data
8.6
555
Not enough data
7.7
490
Not enough data
9.1
519
Not enough data
8.3
545
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
529
Not enough data
Resource Management
8.3
525
Not enough data
8.3
530
Not enough data
8.5
525
Not enough data
Project Monitoring
8.4
515
Not enough data
8.4
524
Not enough data
8.7
542
Not enough data
Generative AI
7.4
454
Not enough data
7.5
453
Not enough data
Agentic AI - Project Management
7.4
321
Not enough data
7.7
323
Not enough data
7.8
325
Not enough data
7.6
318
Not enough data
7.6
323
Not enough data
7.5
322
Not enough data
7.9
328
Not enough data
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
50
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
44
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
8.8
1812
9.4
88
8.7
1770
9.3
86
8.8
1842
8.9
78
Bug Monitoring
8.6
1757
8.1
69
8.9
1858
8.7
78
8.8
1736
8.4
63
Agentic AI - Bug Tracking
7.6
271
6.1
24
7.7
274
6.0
24
7.7
271
6.5
24
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.4
37
Not enough data
9.3
37
Not enough data
9.4
37
Not enough data
Automation - AI Agents
8.8
36
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
9.4
36
Not enough data
9.3
36
Not enough data
Platform
9.3
37
Not enough data
9.4
37
Not enough data
9.2
37
Not enough data
Autonomy - AI Agents
8.9
36
Not enough data
9.0
36
Not enough data
9.2
36
Not enough data
9.0
36
Not enough data
Generative AI
9.1
37
Not enough data
9.1
36
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Communication
8.4
2696
Feature Not Available
8.2
2556
8.2
13
8.1
2466
9.4
29
Planning
8.7
3168
Feature Not Available
8.8
3247
9.0
26
8.8
2984
8.3
23
8.7
3084
8.7
21
8.3
2686
Feature Not Available
Workflow Management
8.6
3037
Feature Not Available
8.8
3286
Feature Not Available
7.9
2297
Feature Not Available
8.4
2532
Feature Not Available
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira and Userback are categorized as Bug Tracking and Product Management
Unique Categories
Jira is categorized as Project Management and AI Agents For Business Operations
Userback is categorized as Session Replay, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.1%
Computer Software
23.7%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.3%
Marketing and Advertising
27.0%
Computer Software
18.1%
Information Technology and Services
12.3%
Design
8.8%
Internet
6.4%
Other
27.5%
Discussions
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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