# Jira vs Smartsheet Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsheet excels in providing a centralized location for project information, making it easy for teams to access crucial data and create reports effortlessly. Users appreciate the automated notifications that help keep everyone on track without the need for constant reminders.
- **Users say** that Jira is particularly strong in managing IT tickets and software project planning. Reviewers highlight its ability to track progress at a granular level, with features like tagging and the parent-child relationship between tasks enhancing task management.
- **According to verified reviews** , Smartsheet offers a more user-friendly experience with a higher ease of use rating. Users find it intuitive, which is beneficial for teams that may not be as tech-savvy, allowing for smoother onboarding and collaboration.
- **Reviewers mention** that Jira shines in its issue tracking capabilities, receiving high praise for its detailed tracking features. Users find it easier to manage complex projects with its robust functionalities, which can be particularly advantageous for software development teams.
- **G2 reviewers highlight** that while both tools have strong support quality, Smartsheet's ease of administration is a notable advantage. Users appreciate the straightforward setup and management processes, which can save time and reduce frustration during implementation.
- **Users report** that Jira's free entry-level pricing makes it an attractive option for startups and smaller teams, allowing them to access powerful project management tools without upfront costs. In contrast, Smartsheet's pricing may be a consideration for budget-conscious teams, despite its strong feature set.



| | Jira | Smartsheet | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 7,789 | 21,988 | 
| **Largest Market Segment** | Mid-Market (43.8% of reviews) | Mid-Market (41.3% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | $9.00 1 user Per Month | 

---
## Top Pros & Cons

### Jira

Pros:
- Ease of Use (1157 reviews)
- Project Management (857 reviews)

Cons:
- Learning Curve (682 reviews)
- Complexity (504 reviews)

### Smartsheet

Pros:
- Ease of Use (2360 reviews)
- Project Management (1666 reviews)

Cons:
- Learning Curve (1183 reviews)
- Missing Features (899 reviews)

---
## Ratings Comparison
| Rating | Jira | Smartsheet | 
|---|---|---|
  | **Meets Requirements** | 8.9 (6321 reviews) | 8.5 (18450 reviews) | 
  | **Ease of Use** | 8.1 (6409 reviews) | 8.4 (18708 reviews) | 
  | **Ease of Setup** | 8.0 (2592 reviews) | 8.3 (10457 reviews) | 
  | **Ease of Admin** | 7.7 (1710 reviews) | 8.5 (7883 reviews) | 
  | **Quality of Support** | 8.3 (4964 reviews) | 8.3 (14277 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (1573 reviews) | 8.6 (7338 reviews) | 
  | **Product Direction (% positive)** | 8.4 (6105 reviews) | 8.6 (17896 reviews) | 

---
## Pricing

### Jira

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards

[Browse all 4 editions](https://www.g2.com/products/jira/pricing)

#### Free Trial

Yes

### Smartsheet

#### Entry-Level Pricing

Plan: Pro

Price: $9.00 1 user Per Month

Description: For people and teams that want to track, share, and manage projects.

Includes:

Key Features:
- Up to 10 editors (paid license required to edit)
-  Unlimited free viewers
-   Unlimited sheets, reports, and forms

[Browse all 3 editions](https://www.g2.com/products/smartsheet/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 984 |
| **Smartsheet** | 7.7/10 | 11152 |

#### Tasks

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Creation & Assignment** | 9.3 (699 reviews) | 8.7 (10138 reviews) ✓ Verified | 
| **Due Dates** | 9.0 (639 reviews) | 8.8 (10145 reviews) ✓ Verified | 
| **Task Prioritization** | 9.1 (666 reviews) | 8.5 (9833 reviews) ✓ Verified | 
| **To-Do Lists** | 8.8 (614 reviews) | 8.5 (9508 reviews) ✓ Verified | 
| **Dependencies** | 8.5 (577 reviews) | 8.1 (9300 reviews) ✓ Verified | 
| **Mass Updates** | 8.2 (560 reviews) | Feature Not Available | 
| **Drag & Drop** | 8.5 (587 reviews) | 8.1 (9364 reviews) ✓ Verified | 
| **Recurring Tasks** | 8.4 (509 reviews) | 8.0 (8819 reviews) ✓ Verified | 

#### Projects

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Planning** | 9.0 (610 reviews) | 8.6 (9348 reviews) ✓ Verified | 
| **Project Map** | 8.7 (553 reviews) | 8.3 (8655 reviews) ✓ Verified | 
| **GANTT** | 8.2 (527 reviews) | 8.2 (8777 reviews) ✓ Verified | 
| **Calendar View** | 8.4 (537 reviews) | 8.0 (8696 reviews) ✓ Verified | 
| **Views** | 8.6 (552 reviews) | 8.2 (8927 reviews) ✓ Verified | 
| **Project Budgeting** | 7.7 (470 reviews) | 7.6 (7613 reviews) ✓ Verified | 
| **Issue Tracking** | 9.3 (612 reviews) | 8.0 (8328 reviews) ✓ Verified | 
| **Templates** | 8.3 (524 reviews) | 8.1 (8900 reviews) ✓ Verified | 
| **Critical Path** | 8.0 (458 reviews) | 7.8 (7849 reviews) ✓ Verified | 
| **Time & Expense** | 8.1 (483 reviews) | 7.6 (7458 reviews) ✓ Verified | 
| **Methodologies** | 8.6 (548 reviews) | 7.6 (7275 reviews) ✓ Verified | 

#### Resource Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Resource Definiton** | 8.3 (500 reviews) | 7.6 (7749 reviews) ✓ Verified | 
| **Capacity** | 8.3 (525 reviews) | 7.6 (7824 reviews) ✓ Verified | 
| **Scheduling** | 8.4 (511 reviews) | 8.1 (8466 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Baselining / KPIs** | 8.4 (499 reviews) | 7.8 (7472 reviews) ✓ Verified | 
| **Resource Allocation** | 8.4 (511 reviews) | 7.7 (7577 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (573 reviews) | 8.2 (8731 reviews) ✓ Verified | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | 7.4 (438 reviews) | 6.1 (3070 reviews) | 
| **AI Text Summarization** | 7.5 (437 reviews) | 6.1 (3054 reviews) | 

#### Agentic AI - Project Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (305 reviews) | 5.6 (930 reviews) | 
| **Multi-step Planning** | 7.7 (304 reviews) | 5.9 (928 reviews) | 
| **Cross-system Integration** | 7.9 (335 reviews) | 5.8 (957 reviews) | 
| **Adaptive Learning** | 7.6 (303 reviews) | 5.7 (918 reviews) | 
| **Natural Language Interaction** | 7.6 (307 reviews) | 5.7 (917 reviews) | 
| **Proactive Assistance** | 7.4 (303 reviews) | 5.6 (915 reviews) | 
| **Decision Making** | 7.9 (316 reviews) | 5.8 (918 reviews) | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.8/10 | 6233 |

#### Portfolio Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Portfolio Types** | Not enough data | 7.9 (4814 reviews) | 
| **Planning** | Not enough data | 8.5 (5527 reviews) | 
| **Alignment** | Not enough data | 8.1 (5003 reviews) | 
| **Portfolio Mix** | Not enough data | 7.7 (4603 reviews) | 

#### Project Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Dependencies** | Not enough data | 8.2 (5423 reviews) | 
| **Priorities** | Not enough data | 8.3 (5501 reviews) | 
| **Lean Management** | Not enough data | 7.7 (4625 reviews) | 

#### Resource Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Definition** | Not enough data | 7.8 (4754 reviews) | 
| **Allocation** | Not enough data | 7.8 (4826 reviews) | 
| **Optimization** | Not enough data | 7.9 (4778 reviews) | 

#### Data & Analytics

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Data Consolidation** | Not enough data | 8.0 (4990 reviews) | 
| **Visualizations** | Not enough data | 8.0 (5165 reviews) | 
| **Performance** | Not enough data | 8.1 (5076 reviews) | 
| **Risk Analysis** | Not enough data | 7.5 (4447 reviews) | 

#### Strategy - Project and Portfolio Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Simulation** | Not enough data | 6.7 (2051 reviews) | 
| **Tracking** | Not enough data | 7.6 (2084 reviews) | 
| **Planning** | Not enough data | 7.9 (2065 reviews) | 
| **Objectives** | Not enough data | 7.6 (2058 reviews) | 
| **Visiblity** | Not enough data | 7.8 (2054 reviews) | 
| **Alignment** | Not enough data | 7.6 (2054 reviews) | 
| **Risk Management** | Not enough data | 7.2 (2034 reviews) | 
| **Implementation** | Not enough data | 7.6 (2048 reviews) | 
| **Optimization** | Not enough data | 7.5 (2036 reviews) | 
| **Prioritization** | Not enough data | 7.8 (2043 reviews) | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 6.8/10 | 5896 |

#### Setup

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Activities** | Not enough data | 8.3 (5167 reviews) | 
| **Flows** | Not enough data | Feature Not Available | 
| **Dependencies** | Not enough data | 8.1 (5027 reviews) | 
| **Notifications** | Not enough data | 8.5 (5421 reviews) | 

#### Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Updates** | Not enough data | Feature Not Available | 
| **Audit Trail** | Not enough data | 8.1 (4666 reviews) | 
| **Integration** | Not enough data | 7.5 (4374 reviews) | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (1819 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (407 reviews) | 
| **Multi-step Planning** | Not enough data | 5.9 (408 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (405 reviews) | 
| **Adaptive Learning** | Not enough data | 5.9 (400 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.9 (399 reviews) | 
| **Proactive Assistance** | Not enough data | 5.9 (401 reviews) | 
| **Decision Making** | Not enough data | 6.2 (404 reviews) | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 2180 |
| **Smartsheet** | N/A | N/A |

#### Bug Reporting

| Feature | Jira | Smartsheet | 
|---|---|---|
| **User Reports & Feedback** | 8.8 (1780 reviews) | Not enough data | 
| **Tester Reports & Feedback** | 8.8 (1732 reviews) | Not enough data | 
| **Team Reports & Comments** | 8.9 (1824 reviews) | Not enough data | 

#### Bug Monitoring

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Analytics** | 8.6 (1725 reviews) | Not enough data | 
| **Bug History** | 8.9 (1844 reviews) | Not enough data | 
| **Data Retention** | 8.8 (1703 reviews) | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Adaptive Learning** | 7.6 (251 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (254 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (253 reviews) | Not enough data | 

### Privacy Impact Assessment (PIA)

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Functionality

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Centralized platform** | Not enough data | Feature Not Available | 
| **Tracking** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Feature Not Available | 
| **Workflow** | Not enough data | Feature Not Available | 
| **Reporting and analytics** | Not enough data | Feature Not Available | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 1388 |

#### Platform Basics

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Drag & Drop Scheduling** | Not enough data | 8.3 (1038 reviews) | 
| **Project and Task Lists Organization** | Not enough data | 8.7 (1228 reviews) | 
| **Project Templates** | Not enough data | 8.5 (1169 reviews) | 
| **Budgeting and Cost Estimation** | Not enough data | 8.0 (1006 reviews) | 
| **Team Member Roles** | Not enough data | 8.6 (1167 reviews) | 
| **Automated Alerts and Notficiations** | Not enough data | 8.7 (1194 reviews) | 

#### Content Planning

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Content Organization** | Not enough data | 8.6 (1185 reviews) | 
| **Task Assignment** | Not enough data | 8.9 (1239 reviews) | 
| **Content Scheduling** | Not enough data | 8.6 (1118 reviews) | 

#### Marketing Campaign Performance

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Performance and ROI Tracking** | Not enough data | 8.0 (882 reviews) | 
| **Activity Tracking** | Not enough data | 8.4 (1034 reviews) | 

#### Agentic AI - Marketing Calendar

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.1 (43 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (46 reviews) | 
| **Cross-system Integration** | Not enough data | 5.2 (46 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (45 reviews) | 

#### Other Features

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Integrations** | Not enough data | 7.9 (988 reviews) | 
| **Reporting** | Not enough data | 8.3 (1015 reviews) | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.9/10 | 7973 |

#### Task Creation

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.7 (7324 reviews) | 
| **Due Dates** | Not enough data | 8.8 (7407 reviews) | 
| **Drag & Drop** | Not enough data | 8.3 (6932 reviews) | 
| **Mass Updates** | Not enough data | 7.8 (6121 reviews) | 

#### Task Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Task Prioritization** | Not enough data | 8.5 (7075 reviews) | 
| **To-Do Lists** | Not enough data | 8.5 (6983 reviews) | 
| **Dependencies** | Not enough data | 8.1 (6639 reviews) | 
| **Recurring Tasks** | Not enough data | 8.2 (6469 reviews) | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (2416 reviews) | 
| **AI Text Summarization** | Not enough data | 6.2 (2418 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 4648 |

#### Automation

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Workflows** | Not enough data | 8.5 (4261 reviews) | 
| **Customization** | Not enough data | 8.3 (4211 reviews) | 
| **Data repository** | Not enough data | 8.1 (3950 reviews) | 

#### Administration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Permissions** | Not enough data | 8.2 (4111 reviews) | 
| **Procedures** | Not enough data | 8.1 (3888 reviews) | 
| **Remote Work** | Not enough data | 8.8 (4110 reviews) | 

#### Project management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Task Prioritization** | Not enough data | 8.7 (4176 reviews) | 
| **Dependencies** | Not enough data | 8.2 (3899 reviews) | 
| **Planning** | Not enough data | 8.6 (4186 reviews) | 
| **Views** | Not enough data | 8.3 (4035 reviews) | 
| **Scheduling** | Not enough data | 8.4 (3955 reviews) | 
| **Critical Path** | Not enough data | 8.0 (3628 reviews) | 
| **Dashboards** | Not enough data | 8.3 (4079 reviews) | 

#### Workload

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Resource Allocation** | Not enough data | 8.0 (3700 reviews) | 
| **Workspace** | Not enough data | 8.3 (3945 reviews) | 
| **Configuration** | Not enough data | 8.0 (3742 reviews) | 
| **Insights** | Not enough data | 7.9 (3559 reviews) | 

#### Communication & Collaboration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Communication Channels** | Not enough data | 8.1 (3727 reviews) | 
| **Document Management** | Not enough data | 8.3 (3925 reviews) | 
| **Collaboration** | Not enough data | 8.8 (4126 reviews) | 

#### Cost Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Project Budgeting** | Not enough data | 7.7 (3432 reviews) | 
| **Time & Expense** | Not enough data | 7.8 (3425 reviews) | 
| **Profitability** | Not enough data | 7.5 (3236 reviews) | 

#### Integration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Front Office** | Not enough data | 7.4 (3279 reviews) | 
| **Back Office** | Not enough data | 7.4 (3329 reviews) | 
| **External data** | Not enough data | 7.4 (3360 reviews) | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (1656 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (1662 reviews) | 

#### Agentic AI - Work Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.8 (364 reviews) | 
| **Multi-step Planning** | Not enough data | 6.0 (363 reviews) | 
| **Cross-system Integration** | Not enough data | 5.8 (362 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.9 (360 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 8194 |

#### Communication

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Chat** | Not enough data | 7.2 (5666 reviews) | 
| **Discussions** | Not enough data | 7.6 (6049 reviews) | 
| **External** | Not enough data | 7.5 (5806 reviews) | 
| **Feedback** | Not enough data | 7.7 (5832 reviews) | 
| **Announcements** | Not enough data | Feature Not Available | 

#### Content & Documents

| Feature | Jira | Smartsheet | 
|---|---|---|
| **File Sharing** | Not enough data | 8.4 (7189 reviews) | 
| **Notes** | Not enough data | 8.4 (7128 reviews) | 
| **Search** | Not enough data | 8.0 (6873 reviews) | 
| **Versioning** | Not enough data | 7.8 (6098 reviews) | 

#### Controls

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Custom Views** | Not enough data | 8.0 (6472 reviews) | 
| **Followers** | Not enough data | 7.6 (5489 reviews) | 
| **User Management** | Not enough data | 8.2 (6806 reviews) | 
| **Calendars** | Not enough data | Feature Not Available | 
| **Public Sharing** | Not enough data | 7.9 (6087 reviews) | 

#### Project Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Task Management** | Not enough data | 8.8 (7432 reviews) | 
| **Planning** | Not enough data | 8.7 (7303 reviews) | 
| **Visibility** | Not enough data | 8.6 (7171 reviews) | 
| **Integration** | Not enough data | 7.9 (6152 reviews) | 

#### Remote Collaboration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Alignment** | Not enough data | 8.4 (6563 reviews) | 
| **Accountability** | Not enough data | 8.5 (6743 reviews) | 
| **Connectivity** | Not enough data | 8.4 (6632 reviews) | 
| **Offline Mode** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (2275 reviews) | 
| **AI Text Summarization** | Not enough data | 6.3 (2280 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 5.7 (429 reviews) | 
| **Cross-system Integration** | Not enough data | 5.6 (431 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 9.3/10 | 73 |
| **Smartsheet** | N/A | N/A |

#### Responses

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Personalization** | 9.6 (35 reviews) | Not enough data | 
| **Route To Human** | 9.4 (35 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.4 (35 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Sales Follow-Up** | 8.9 (34 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.1 (33 reviews) | Not enough data | 
| **Lead Generation** | 9.0 (34 reviews) | Not enough data | 
| **Document Processing** | 9.4 (35 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (35 reviews) | Not enough data | 

#### Platform

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Conversation Editor** | 9.4 (35 reviews) | Not enough data | 
| **Integration** | 9.5 (40 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.4 (36 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Independent Decision Making** | 9.1 (34 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (34 reviews) | Not enough data | 
| **Task Execution** | 9.2 (34 reviews) | Not enough data | 
| **Problem Solving** | 9.1 (34 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | 9.2 (38 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (35 reviews) | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.5/10 | 4230 |
| **Smartsheet** | N/A | N/A |

#### Communication

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Wiki Documentation** | 8.4 (2684 reviews) | Not enough data | 
| **Community Forum** | 8.2 (2534 reviews) | Not enough data | 
| **Customer Ideation** | 8.1 (2436 reviews) | Not enough data | 

#### Planning

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Work Capacity** | 8.7 (3165 reviews) | Not enough data | 
| **Task Ranking** | 8.8 (3288 reviews) | Not enough data | 
| **Kanban Board** | 8.8 (3075 reviews) | Not enough data | 
| **Custom Workflows** | 8.7 (3271 reviews) | Not enough data | 
| **Release Forecasting** | 8.3 (2661 reviews) | Not enough data | 

#### Workflow Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Time Tracking** | 8.6 (3032 reviews) | Not enough data | 
| **Progress Monitoring** | 8.9 (3531 reviews) | Not enough data | 
| **Budgeting** | 7.9 (2266 reviews) | Not enough data | 
| **Team Scorecard** | 8.4 (2504 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Project Management Software](https://www.g2.com/categories/project-management)

**Unique to Jira (3):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Product Management Software](https://www.g2.com/categories/product-management-software), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Smartsheet (7):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Privacy Impact Assessment (PIA) Software](https://www.g2.com/categories/privacy-impact-assessment-pia), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Task Management Software](https://www.g2.com/categories/task-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira | Smartsheet | 
|---|---|---|
| **Small-Business** | 23.4% | 33.6% | 
| **Mid-Market** | 43.8% | 41.3% | 
| **Enterprise** | 32.8% | 25.1% | 

### By Industry

#### Jira

- **Computer Software:** 23.7%
- **Information Technology and Services:** 23.6%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Internet:** 4.0%
- **Telecommunications:** 2.3%
- **Retail:** 1.9%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.5%
- **Banking:** 1.4%
- **Other:** 30.9%

#### Smartsheet

- **Information Technology and Services:** 7.6%
- **Construction:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.6%
- **Computer Software:** 4.6%
- **Non-Profit Organization Management:** 2.8%
- **Higher Education:** 2.8%
- **Financial Services:** 2.5%
- **Biotechnology:** 2.4%
- **Manufacturing:** 2.3%
- **Other:** 57.9%

---
## Alternatives

### Alternatives to Jira

- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13619 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12333 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3267 reviews)
- [Shortcut](https://www.g2.com/products/shortcut/reviews) — 4.4/5 stars (177 reviews)
- [YouTrack](https://www.g2.com/products/youtrack/reviews) — 4.2/5 stars (59 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15347 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11758 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)

### Alternatives to Smartsheet

- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15347 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13619 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12333 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5482 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1220 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (549 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (581 reviews)

---
## Top Discussions

### Jira

- Title: [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) — 12 comments, 4 upvotes
  > **Top comment:** "Yes, it is. It's good for having an area to house all tasks required for a scope of work. "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-what-are-the-features-of-jira) — 11 comments, 2 upvotes
  > **Top comment:** "Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your..."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 10 comments, 7 upvotes
  > **Top comment:** "With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum..."
- Title: [Is Jira free tool?](https://www.g2.com/discussions/is-jira-free-tool) — 7 comments, 1 upvote
  > **Top comment:** "JIRA is free up to 10 users, 2GB of storage. However, they do offer paid plans for more users and storage if need."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 6 comments, 4 upvotes
  > **Top comment:** "It helps to planning to visualizing progress, managing, backlogs and bug tracking"

### Smartsheet

- Title: [What can smartsheet be used for?](https://www.g2.com/discussions/what-can-smartsheet-be-used-for) — 57 comments
  > **Top comment:** "It has a wide range of functionalities for project management or even asset management. "
- Title: [Why is smartsheet bad?](https://www.g2.com/discussions/why-is-smartsheet-bad) — 34 comments
  > **Top comment:** "This is a question that begs more context. What are you looking to have that Smartsheet does not provide? Conversely, anytime you choose a tool, you need to..."
- Title: [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) — 10 comments, 1 upvote
  > **Top comment:** "Yes, the basic functionality works for free. "
- Title: [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) — 8 comments, 5 upvotes
  > **Top comment:** "No, Smartsheet is GREAT!!!  Far exceeds anything Excel can do!!!!!"
- Title: [Will there be document capability in the future?](https://www.g2.com/discussions/will-there-be-document-capability-in-the-future) — 5 comments, 1 upvote
  > **Top comment:** "You can add any Word docs or Excel spreadsheets as attachments to your worksheet instead of at a line level.  Click the paperclip on the far right side of..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-vs-smartsheet)