# Jira vs Smartsheet Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsheet excels in user-friendliness, with many users highlighting its **easy configuration** and ability to drive user adoption across various business use cases, not just project management.
- **Users say** that Jira stands out for its **powerful workflow customization** , allowing teams to set up stages like QA before tasks are marked as complete, which helps prevent costly errors in project delivery.
- **According to verified reviews** , Smartsheet is praised for its ability to **combine spreadsheet functionalities** with task management, enabling users to compile attachments and share data seamlessly with colleagues.
- **Reviewers mention** that Jira provides solid visibility into task ownership and overall progress, making it a dependable tool for managing various projects, including marketing campaigns and cross-functional collaboration.
- **G2 reviewers highlight** that while Smartsheet offers a robust set of automations and task management features, some users feel it could improve in areas like **project budgeting** and **resource allocation** compared to Jira.
- **Users note** that although Jira is traditionally associated with software development, it has proven to be versatile for other workflows, but some find it can feel more complex and less intuitive than Smartsheet for everyday tasks.



| | Jira | Smartsheet | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 7,874 | 22,566 | 
| **Largest Market Segment** | Mid-Market (43.7% of reviews) | Mid-Market (41.3% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | $9.00 1 user Per Month | 

---
## Top Pros & Cons

### Jira

Pros:
- Ease of Use (1154 reviews)
- Project Management (855 reviews)

Cons:
- Learning Curve (680 reviews)
- Complexity (503 reviews)

### Smartsheet

Pros:
- Ease of Use (2360 reviews)
- Project Management (2212 reviews)

Cons:
- Learning Curve (1453 reviews)
- Missing Features (1197 reviews)

---
## Ratings Comparison
| Rating | Jira | Smartsheet | 
|---|---|---|
  | **Meets Requirements** | 8.9 (6378 reviews) | 8.5 (18896 reviews) | 
  | **Ease of Use** | 8.1 (6472 reviews) | 8.4 (19166 reviews) | 
  | **Ease of Setup** | 8.1 (2648 reviews) | 8.3 (10871 reviews) | 
  | **Ease of Admin** | 7.7 (1754 reviews) | 8.5 (8181 reviews) | 
  | **Quality of Support** | 8.4 (5013 reviews) | 8.3 (14622 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (1617 reviews) | 8.6 (7630 reviews) | 
  | **Product Direction (% positive)** | 8.5 (6155 reviews) | 8.6 (18273 reviews) | 

---
## Pricing

### Jira

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards

[Browse all 4 editions](https://www.g2.com/products/jira/pricing)

#### Free Trial

Yes

### Smartsheet

#### Entry-Level Pricing

Plan: Pro

Price: $9.00 1 user Per Month

Description: For people and teams that want to track, share, and manage projects.

Includes:

Key Features:
- Up to 10 editors (paid license required to edit)
-  Unlimited free viewers
-   Unlimited sheets, reports, and forms

[Browse all 3 editions](https://www.g2.com/products/smartsheet/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 1019 |
| **Smartsheet** | 7.7/10 | 11602 |

#### Tasks

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Creation & Assignment** | 9.3 (716 reviews) | 8.7 (10238 reviews) ✓ Verified | 
| **Due Dates** | 9.0 (648 reviews) | 8.8 (10252 reviews) ✓ Verified | 
| **Task Prioritization** | 9.2 (679 reviews) | 8.5 (9894 reviews) ✓ Verified | 
| **To-Do Lists** | 8.8 (622 reviews) | 8.5 (9580 reviews) ✓ Verified | 
| **Dependencies** | 8.5 (581 reviews) | 8.1 (9343 reviews) ✓ Verified | 
| **Mass Updates** | 8.2 (559 reviews) | Feature Not Available | 
| **Drag & Drop** | 8.5 (591 reviews) | 8.2 (9391 reviews) ✓ Verified | 
| **Recurring Tasks** | 8.4 (505 reviews) | 8.0 (8841 reviews) ✓ Verified | 

#### Projects

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Planning** | 9.0 (618 reviews) | 8.6 (9406 reviews) ✓ Verified | 
| **Project Map** | 8.7 (553 reviews) | 8.3 (8691 reviews) ✓ Verified | 
| **GANTT** | 8.2 (524 reviews) | 8.2 (8831 reviews) ✓ Verified | 
| **Calendar View** | 8.4 (537 reviews) | 8.0 (8726 reviews) ✓ Verified | 
| **Views** | 8.6 (549 reviews) | 8.2 (9066 reviews) ✓ Verified | 
| **Project Budgeting** | 7.7 (465 reviews) | 7.6 (7632 reviews) ✓ Verified | 
| **Issue Tracking** | 9.3 (621 reviews) | 8.0 (8380 reviews) ✓ Verified | 
| **Templates** | 8.3 (521 reviews) | 8.1 (8945 reviews) ✓ Verified | 
| **Critical Path** | 8.0 (454 reviews) | 7.8 (7862 reviews) ✓ Verified | 
| **Time & Expense** | 8.1 (481 reviews) | 7.6 (7479 reviews) ✓ Verified | 
| **Methodologies** | 8.6 (545 reviews) | 7.6 (7284 reviews) ✓ Verified | 

#### Resource Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Resource Definiton** | 8.3 (495 reviews) | 7.6 (7757 reviews) ✓ Verified | 
| **Capacity** | 8.3 (522 reviews) | 7.6 (7838 reviews) ✓ Verified | 
| **Scheduling** | 8.4 (511 reviews) | 8.1 (8501 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Baselining / KPIs** | 8.3 (498 reviews) | 7.8 (7497 reviews) ✓ Verified | 
| **Resource Allocation** | 8.4 (509 reviews) | 7.7 (7593 reviews) ✓ Verified | 
| **Dashboards** | 8.8 (579 reviews) | 8.2 (8880 reviews) ✓ Verified | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | 7.4 (433 reviews) | 6.1 (3090 reviews) | 
| **AI Text Summarization** | 7.5 (433 reviews) | 6.1 (3060 reviews) | 

#### Agentic AI - Project Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (299 reviews) | 5.6 (941 reviews) | 
| **Multi-step Planning** | 7.7 (300 reviews) | 5.9 (936 reviews) | 
| **Cross-system Integration** | 7.9 (331 reviews) | 5.9 (1015 reviews) | 
| **Adaptive Learning** | 7.5 (297 reviews) | 5.7 (922 reviews) | 
| **Natural Language Interaction** | 7.5 (302 reviews) | 5.7 (923 reviews) | 
| **Proactive Assistance** | 7.4 (298 reviews) | 5.6 (922 reviews) | 
| **Decision Making** | 7.8 (312 reviews) | 5.8 (922 reviews) | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.8/10 | 6265 |

#### Portfolio Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Portfolio Types** | Not enough data | 7.9 (4819 reviews) | 
| **Planning** | Not enough data | 8.5 (5549 reviews) | 
| **Alignment** | Not enough data | 8.1 (5007 reviews) | 
| **Portfolio Mix** | Not enough data | 7.7 (4606 reviews) | 

#### Project Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Dependencies** | Not enough data | 8.2 (5431 reviews) | 
| **Priorities** | Not enough data | 8.3 (5509 reviews) | 
| **Lean Management** | Not enough data | 7.7 (4631 reviews) | 

#### Resource Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Definition** | Not enough data | 7.8 (4757 reviews) | 
| **Allocation** | Not enough data | 7.9 (4829 reviews) | 
| **Optimization** | Not enough data | 7.9 (4784 reviews) | 

#### Data & Analytics

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Data Consolidation** | Not enough data | 8.1 (5000 reviews) | 
| **Visualizations** | Not enough data | 8.0 (5174 reviews) | 
| **Performance** | Not enough data | 8.2 (5079 reviews) | 
| **Risk Analysis** | Not enough data | 7.5 (4450 reviews) | 

#### Strategy - Project and Portfolio Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Simulation** | Not enough data | 6.7 (2053 reviews) | 
| **Tracking** | Not enough data | 7.6 (2087 reviews) | 
| **Planning** | Not enough data | 7.9 (2071 reviews) | 
| **Objectives** | Not enough data | 7.6 (2061 reviews) | 
| **Visiblity** | Not enough data | 7.8 (2057 reviews) | 
| **Alignment** | Not enough data | 7.6 (2056 reviews) | 
| **Risk Management** | Not enough data | 7.2 (2038 reviews) | 
| **Implementation** | Not enough data | 7.6 (2050 reviews) | 
| **Optimization** | Not enough data | 7.5 (2038 reviews) | 
| **Prioritization** | Not enough data | 7.8 (2046 reviews) | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 6.8/10 | 5934 |

#### Setup

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Activities** | Not enough data | 8.3 (5184 reviews) | 
| **Flows** | Not enough data | Feature Not Available | 
| **Dependencies** | Not enough data | 8.1 (5033 reviews) | 
| **Notifications** | Not enough data | 8.5 (5440 reviews) | 

#### Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Updates** | Not enough data | Feature Not Available | 
| **Audit Trail** | Not enough data | 8.1 (4676 reviews) | 
| **Integration** | Not enough data | 7.5 (4377 reviews) | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (1821 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (409 reviews) | 
| **Multi-step Planning** | Not enough data | 6.0 (411 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (406 reviews) | 
| **Adaptive Learning** | Not enough data | 5.9 (402 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.9 (401 reviews) | 
| **Proactive Assistance** | Not enough data | 5.9 (402 reviews) | 
| **Decision Making** | Not enough data | 6.2 (408 reviews) | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 2190 |
| **Smartsheet** | N/A | N/A |

#### Bug Reporting

| Feature | Jira | Smartsheet | 
|---|---|---|
| **User Reports & Feedback** | 8.8 (1775 reviews) | Not enough data | 
| **Tester Reports & Feedback** | 8.7 (1729 reviews) | Not enough data | 
| **Team Reports & Comments** | 8.9 (1823 reviews) | Not enough data | 

#### Bug Monitoring

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Analytics** | 8.6 (1721 reviews) | Not enough data | 
| **Bug History** | 8.9 (1848 reviews) | Not enough data | 
| **Data Retention** | 8.8 (1699 reviews) | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Adaptive Learning** | 7.6 (247 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (250 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (248 reviews) | Not enough data | 

### Privacy Impact Assessment (PIA)

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Functionality

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Centralized platform** | Not enough data | Feature Not Available | 
| **Tracking** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Feature Not Available | 
| **Workflow** | Not enough data | Feature Not Available | 
| **Reporting and analytics** | Not enough data | Feature Not Available | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.6/10 | 1393 |

#### Platform Basics

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Drag & Drop Scheduling** | Not enough data | 8.3 (1039 reviews) | 
| **Project and Task Lists Organization** | Not enough data | 8.7 (1229 reviews) | 
| **Project Templates** | Not enough data | 8.5 (1171 reviews) | 
| **Budgeting and Cost Estimation** | Not enough data | 8.0 (1005 reviews) | 
| **Team Member Roles** | Not enough data | 8.6 (1169 reviews) | 
| **Automated Alerts and Notficiations** | Not enough data | 8.7 (1194 reviews) | 

#### Content Planning

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Content Organization** | Not enough data | 8.6 (1184 reviews) | 
| **Task Assignment** | Not enough data | 8.9 (1241 reviews) | 
| **Content Scheduling** | Not enough data | 8.6 (1118 reviews) | 

#### Marketing Campaign Performance

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Performance and ROI Tracking** | Not enough data | 8.0 (882 reviews) | 
| **Activity Tracking** | Not enough data | 8.4 (1034 reviews) | 

#### Agentic AI - Marketing Calendar

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.0 (42 reviews) | 
| **Multi-step Planning** | Not enough data | 5.3 (45 reviews) | 
| **Cross-system Integration** | Not enough data | 5.2 (45 reviews) | 
| **Proactive Assistance** | Not enough data | 4.9 (44 reviews) | 

#### Other Features

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Integrations** | Not enough data | 7.9 (988 reviews) | 
| **Reporting** | Not enough data | 8.3 (1015 reviews) | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.9/10 | 8011 |

#### Task Creation

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.7 (7341 reviews) | 
| **Due Dates** | Not enough data | 8.8 (7421 reviews) | 
| **Drag & Drop** | Not enough data | 8.3 (6937 reviews) | 
| **Mass Updates** | Not enough data | 7.8 (6125 reviews) | 

#### Task Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Task Prioritization** | Not enough data | 8.5 (7089 reviews) | 
| **To-Do Lists** | Not enough data | 8.5 (6995 reviews) | 
| **Dependencies** | Not enough data | 8.1 (6640 reviews) | 
| **Recurring Tasks** | Not enough data | 8.2 (6473 reviews) | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (2416 reviews) | 
| **AI Text Summarization** | Not enough data | 6.2 (2418 reviews) | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.8/10 | 4712 |

#### Automation

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Workflows** | Not enough data | 8.5 (4287 reviews) | 
| **Customization** | Not enough data | 8.3 (4226 reviews) | 
| **Data repository** | Not enough data | 8.2 (3969 reviews) | 

#### Administration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Permissions** | Not enough data | 8.2 (4125 reviews) | 
| **Procedures** | Not enough data | 8.1 (3898 reviews) | 
| **Remote Work** | Not enough data | 8.8 (4125 reviews) | 

#### Project management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Task Prioritization** | Not enough data | 8.7 (4192 reviews) | 
| **Dependencies** | Not enough data | 8.2 (3908 reviews) | 
| **Planning** | Not enough data | 8.6 (4200 reviews) | 
| **Views** | Not enough data | 8.3 (4051 reviews) | 
| **Scheduling** | Not enough data | 8.4 (3967 reviews) | 
| **Critical Path** | Not enough data | 8.0 (3632 reviews) | 
| **Dashboards** | Not enough data | 8.3 (4090 reviews) | 

#### Workload

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Resource Allocation** | Not enough data | 8.0 (3705 reviews) | 
| **Workspace** | Not enough data | 8.3 (3961 reviews) | 
| **Configuration** | Not enough data | 8.0 (3747 reviews) | 
| **Insights** | Not enough data | 7.9 (3563 reviews) | 

#### Communication & Collaboration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Communication Channels** | Not enough data | 8.1 (3731 reviews) | 
| **Document Management** | Not enough data | 8.3 (3937 reviews) | 
| **Collaboration** | Not enough data | 8.8 (4141 reviews) | 

#### Cost Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Project Budgeting** | Not enough data | 7.8 (3439 reviews) | 
| **Time & Expense** | Not enough data | 7.8 (3432 reviews) | 
| **Profitability** | Not enough data | 7.5 (3240 reviews) | 

#### Integration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Front Office** | Not enough data | 7.4 (3283 reviews) | 
| **Back Office** | Not enough data | 7.4 (3332 reviews) | 
| **External data** | Not enough data | 7.4 (3365 reviews) | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (1658 reviews) | 
| **AI Text Summarization** | Not enough data | 6.6 (1665 reviews) | 

#### Agentic AI - Work Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (367 reviews) | 
| **Multi-step Planning** | Not enough data | 6.1 (370 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (366 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.9 (363 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | 7.7/10 | 8228 |

#### Communication

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Chat** | Not enough data | 7.2 (5671 reviews) | 
| **Discussions** | Not enough data | 7.6 (6054 reviews) | 
| **External** | Not enough data | 7.5 (5810 reviews) | 
| **Feedback** | Not enough data | 7.7 (5835 reviews) | 
| **Announcements** | Not enough data | Feature Not Available | 

#### Content & Documents

| Feature | Jira | Smartsheet | 
|---|---|---|
| **File Sharing** | Not enough data | 8.4 (7201 reviews) | 
| **Notes** | Not enough data | 8.4 (7139 reviews) | 
| **Search** | Not enough data | 8.0 (6879 reviews) | 
| **Versioning** | Not enough data | 7.8 (6103 reviews) | 

#### Controls

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Custom Views** | Not enough data | 8.0 (6478 reviews) | 
| **Followers** | Not enough data | 7.6 (5491 reviews) | 
| **User Management** | Not enough data | 8.2 (6818 reviews) | 
| **Calendars** | Not enough data | Feature Not Available | 
| **Public Sharing** | Not enough data | 7.9 (6092 reviews) | 

#### Project Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Task Management** | Not enough data | 8.8 (7440 reviews) | 
| **Planning** | Not enough data | 8.7 (7309 reviews) | 
| **Visibility** | Not enough data | 8.6 (7181 reviews) | 
| **Integration** | Not enough data | 7.9 (6156 reviews) | 

#### Remote Collaboration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Alignment** | Not enough data | 8.4 (6569 reviews) | 
| **Accountability** | Not enough data | 8.5 (6749 reviews) | 
| **Connectivity** | Not enough data | 8.4 (6638 reviews) | 
| **Offline Mode** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (2280 reviews) | 
| **AI Text Summarization** | Not enough data | 6.3 (2285 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 5.7 (433 reviews) | 
| **Cross-system Integration** | Not enough data | 5.7 (434 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 9.3/10 | 80 |
| **Smartsheet** | N/A | N/A |

#### Responses

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Personalization** | 9.6 (36 reviews) | Not enough data | 
| **Route To Human** | 9.4 (37 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.4 (36 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Sales Follow-Up** | 9.0 (35 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.2 (34 reviews) | Not enough data | 
| **Lead Generation** | 9.0 (35 reviews) | Not enough data | 
| **Document Processing** | 9.5 (37 reviews) | Not enough data | 
| **Feedback Collection** | 9.4 (36 reviews) | Not enough data | 

#### Platform

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Conversation Editor** | 9.4 (36 reviews) | Not enough data | 
| **Integration** | 9.5 (41 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.4 (37 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Independent Decision Making** | 9.1 (35 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (35 reviews) | Not enough data | 
| **Task Execution** | 9.2 (35 reviews) | Not enough data | 
| **Problem Solving** | 9.2 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira | Smartsheet | 
|---|---|---|
| **AI Text Generation** | 9.2 (41 reviews) | Not enough data | 
| **AI Text Summarization** | 9.3 (36 reviews) | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.5/10 | 4296 |
| **Smartsheet** | N/A | N/A |

#### Communication

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Wiki Documentation** | 8.4 (2684 reviews) | Not enough data | 
| **Community Forum** | 8.2 (2527 reviews) | Not enough data | 
| **Customer Ideation** | 8.1 (2432 reviews) | Not enough data | 

#### Planning

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Work Capacity** | 8.7 (3163 reviews) | Not enough data | 
| **Task Ranking** | 8.8 (3287 reviews) | Not enough data | 
| **Kanban Board** | 8.8 (3080 reviews) | Not enough data | 
| **Custom Workflows** | 8.7 (3289 reviews) | Not enough data | 
| **Release Forecasting** | 8.3 (2656 reviews) | Not enough data | 

#### Workflow Management

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Time Tracking** | 8.6 (3028 reviews) | Not enough data | 
| **Progress Monitoring** | 8.9 (3566 reviews) | Not enough data | 
| **Budgeting** | 7.8 (2260 reviews) | Not enough data | 
| **Team Scorecard** | 8.4 (2500 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **Smartsheet** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Jira | Smartsheet | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Project Management Software](https://www.g2.com/categories/project-management)

**Unique to Jira (3):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Product Management Software](https://www.g2.com/categories/product-management-software), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Smartsheet (7):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Privacy Impact Assessment (PIA) Software](https://www.g2.com/categories/privacy-impact-assessment-pia), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Task Management Software](https://www.g2.com/categories/task-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira | Smartsheet | 
|---|---|---|
| **Small-Business** | 23.4% | 33.6% | 
| **Mid-Market** | 43.7% | 41.3% | 
| **Enterprise** | 32.9% | 25.1% | 

### By Industry

#### Jira

- **Computer Software:** 23.7%
- **Information Technology and Services:** 23.6%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.1%
- **Internet:** 4.0%
- **Telecommunications:** 2.3%
- **Retail:** 1.9%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.5%
- **Banking:** 1.4%
- **Other:** 30.8%

#### Smartsheet

- **Information Technology and Services:** 7.5%
- **Construction:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.5%
- **Computer Software:** 4.5%
- **Non-Profit Organization Management:** 2.8%
- **Higher Education:** 2.8%
- **Financial Services:** 2.5%
- **Biotechnology:** 2.4%
- **Manufacturing:** 2.4%
- **Other:** 58.1%

---
## Alternatives

### Alternatives to Jira

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13007 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13769 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3279 reviews)
- [Shortcut](https://www.g2.com/products/shortcut/reviews) — 4.4/5 stars (177 reviews)
- [YouTrack](https://www.g2.com/products/youtrack/reviews) — 4.2/5 stars (60 reviews)
- [monday work management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16909 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12133 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4535 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)

### Alternatives to Smartsheet

- [monday work management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16909 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13007 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4535 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13769 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1229 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (557 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (583 reviews)

---
## Top Discussions

### Jira

- Title: [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) — 13 comments, 4 upvotes
  > **Top comment:** "Yes, it is. It's good for having an area to house all tasks required for a scope of work. "
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 11 comments, 8 upvotes
  > **Top comment:** "With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum..."
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-what-are-the-features-of-jira) — 11 comments, 2 upvotes
  > **Top comment:** "Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your..."
- Title: [Is Jira free tool?](https://www.g2.com/discussions/is-jira-free-tool) — 8 comments, 2 upvotes
  > **Top comment:** "JIRA is free up to 10 users, 2GB of storage. However, they do offer paid plans for more users and storage if need."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 6 comments, 4 upvotes
  > **Top comment:** "It helps to planning to visualizing progress, managing, backlogs and bug tracking"

### Smartsheet

- Title: [What can smartsheet be used for?](https://www.g2.com/discussions/what-can-smartsheet-be-used-for) — 57 comments
  > **Top comment:** "It has a wide range of functionalities for project management or even asset management. "
- Title: [Why is smartsheet bad?](https://www.g2.com/discussions/why-is-smartsheet-bad) — 34 comments
  > **Top comment:** "This is a question that begs more context. What are you looking to have that Smartsheet does not provide? Conversely, anytime you choose a tool, you need to..."
- Title: [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) — 10 comments, 1 upvote
  > **Top comment:** "Yes, the basic functionality works for free. "
- Title: [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) — 8 comments, 6 upvotes
  > **Top comment:** "No, Smartsheet is GREAT!!!  Far exceeds anything Excel can do!!!!!"
- Title: [Will there be document capability in the future?](https://www.g2.com/discussions/will-there-be-document-capability-in-the-future) — 5 comments, 1 upvote
  > **Top comment:** "You can add any Word docs or Excel spreadsheets as attachments to your worksheet instead of at a line level.  Click the paperclip on the far right side of..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-vs-smartsheet)