# Jira vs ServiceNow Strategic Portfolio Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira excels in user experience, particularly highlighting its **user-friendly interface** and features like AI-generated issue summaries, which streamline ticket management and reduce manual effort. Users appreciate the improved dashboards and analytics that enhance visibility into project progress.
- **Users say** that ServiceNow Strategic Portfolio Management offers strong integration capabilities, especially with Microsoft Teams, which facilitates collaboration among team members. The roadmap view is particularly praised for providing a comprehensive overview of resources and leads, making planning meetings more efficient.
- **Reviewers mention** that Jira's implementation process is quick and intuitive, making it easier for teams to get started. The Kanban board feature is frequently noted for its ease of use, allowing teams to manage workflows effectively without a steep learning curve.
- **According to verified reviews** , ServiceNow Strategic Portfolio Management shines in its advanced AI assistance, which helps transform complex data into actionable visual roadmaps. This feature is particularly beneficial for project managers looking to maintain clarity in shifting deadlines and project timelines.
- **G2 reviewers highlight** that while Jira has a higher overall satisfaction score, ServiceNow's quality of support is also commendable, with users noting that both platforms provide reliable assistance. However, Jira's support is often seen as slightly more responsive, contributing to a better overall user experience.
- **Users report** that Jira is particularly favored in mid-market segments, while ServiceNow is more prevalent in enterprise environments. This distinction suggests that Jira may be better suited for smaller teams looking for flexibility and ease of use, whereas ServiceNow caters to larger organizations needing robust portfolio management capabilities.



| | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 7,916 | 296 | 
| **Largest Market Segment** | Mid-Market (43.8% of reviews) | Enterprise (56.3% of reviews) | 
| **Entry Level Price** | Free 10 Users Per Month | No pricing available | 

---
## Top Pros & Cons

### Jira

Pros:
- Ease of Use (1157 reviews)
- Project Management (857 reviews)

Cons:
- Learning Curve (682 reviews)
- Complexity (504 reviews)

### ServiceNow Strategic Portfolio Management

Pros:
- Project Management (33 reviews)
- Ease of Use (24 reviews)

Cons:
- Learning Curve (20 reviews)
- Learning Difficulty (20 reviews)

---
## Ratings Comparison
| Rating | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
  | **Meets Requirements** | 8.9 (6401 reviews) | 8.7 (114 reviews) | 
  | **Ease of Use** | 8.1 (6498 reviews) | 7.7 (172 reviews) | 
  | **Ease of Setup** | 8.1 (2674 reviews) | 7.3 (106 reviews) | 
  | **Ease of Admin** | 7.7 (1760 reviews) | 8.0 (56 reviews) | 
  | **Quality of Support** | 8.4 (5030 reviews) | 8.3 (130 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (1622 reviews) | 8.6 (53 reviews) | 
  | **Product Direction (% positive)** | 8.5 (6173 reviews) | 8.3 (107 reviews) | 

---
## Pricing

### Jira

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards

[Browse all 4 editions](https://www.g2.com/products/jira/pricing)

#### Free Trial

Yes

### ServiceNow Strategic Portfolio Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 1024 |
| **ServiceNow Strategic Portfolio Management** | N/A | N/A |

#### Tasks

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Creation & Assignment** | 9.3 (719 reviews) | Not enough data | 
| **Due Dates** | 9.0 (653 reviews) | Not enough data | 
| **Task Prioritization** | 9.2 (682 reviews) | Not enough data | 
| **To-Do Lists** | 8.8 (625 reviews) | Not enough data | 
| **Dependencies** | 8.5 (584 reviews) | Not enough data | 
| **Mass Updates** | 8.2 (561 reviews) | Not enough data | 
| **Drag & Drop** | 8.5 (593 reviews) | Not enough data | 
| **Recurring Tasks** | 8.4 (508 reviews) | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 

#### Projects

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Planning** | 9.0 (622 reviews) | Not enough data | 
| **Project Map** | 8.7 (555 reviews) | Not enough data | 
| **GANTT** | 8.2 (526 reviews) | Not enough data | 
| **Calendar View** | 8.4 (538 reviews) | Not enough data | 
| **Views** | 8.6 (550 reviews) | Not enough data | 
| **Project Budgeting** | 7.7 (467 reviews) | Not enough data | 
| **Issue Tracking** | 9.3 (625 reviews) | Not enough data | 
| **Templates** | 8.3 (523 reviews) | Not enough data | 
| **Critical Path** | 8.0 (456 reviews) | Not enough data | 
| **Time & Expense** | 8.1 (483 reviews) | Not enough data | 
| **Methodologies** | 8.7 (548 reviews) | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Bug Tracking** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Sprint Planning** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Release Planning** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Multi-Department/Project** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Percent-Complete Tracking** | Not enough data | Not enough data | 
| **Reporting/Project Tracking** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Traditional Methodologies** | Not enough data | Not enough data | 
| **Task Planning** | Not enough data | Not enough data | 

#### Resource Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Resource Definiton** | 8.3 (497 reviews) | Not enough data | 
| **Capacity** | 8.3 (524 reviews) | Not enough data | 
| **Scheduling** | 8.4 (512 reviews) | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Planning/Scheduling** | Not enough data | Not enough data | 

#### Project Monitoring

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Baselining / KPIs** | 8.4 (500 reviews) | Not enough data | 
| **Resource Allocation** | 8.4 (513 reviews) | Not enough data | 
| **Dashboards** | 8.8 (582 reviews) | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **AI Text Generation** | 7.4 (435 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (435 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Project Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (301 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (302 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (332 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (299 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (304 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (300 reviews) | Not enough data | 
| **Decision Making** | 7.8 (314 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

#### 

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Backlog Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Retrospectives Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Supports Scrum** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Request Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Planning Tools** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Project Workflow** | Not enough data | Not enough data | 
| **Deadline Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Progress Reports** | Not enough data | Not enough data | 
| **Budget Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Requirements Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **For IT Project Management** | Not enough data | Not enough data | 
| **Product Roadmapping** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Portfolio Management** | Not enough data | Not enough data | 
| **Testing/QA Management** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Idea Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Remote Support** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Network Diagram** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Visualization** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Time Clock** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Daily Reports** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Roadmapping** | Not enough data | Not enough data | 
| **Iteration Management** | Not enough data | Not enough data | 
| **Timeline Management** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **ServiceNow Strategic Portfolio Management** | 8.4/10 | 45 |

#### Portfolio Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Portfolio Types** | Not enough data | 8.4 (28 reviews) | 
| **Planning** | Not enough data | 8.6 (25 reviews) | 
| **Alignment** | Not enough data | 8.9 (27 reviews) | 
| **Portfolio Mix** | Not enough data | 8.3 (24 reviews) | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 

#### Project Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Dependencies** | Not enough data | 8.5 (26 reviews) | 
| **Priorities** | Not enough data | 8.8 (28 reviews) | 
| **Lean Management** | Not enough data | 8.0 (24 reviews) | 
| **Deadline Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 

#### Resource Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Definition** | Not enough data | 8.4 (26 reviews) | 
| **Allocation** | Not enough data | 8.6 (28 reviews) | 
| **Optimization** | Not enough data | 8.7 (26 reviews) | 

#### Data & Analytics

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Data Consolidation** | Not enough data | 8.4 (28 reviews) | 
| **Visualizations** | Not enough data | 8.3 (27 reviews) | 
| **Performance** | Not enough data | 8.0 (24 reviews) | 
| **Risk Analysis** | Not enough data | 7.5 (23 reviews) | 

#### Strategy - Project and Portfolio Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Simulation** | Not enough data | 8.0 (16 reviews) | 
| **Tracking** | Not enough data | 8.5 (18 reviews) | 
| **Planning** | Not enough data | 8.3 (16 reviews) | 
| **Objectives** | Not enough data | 8.6 (16 reviews) | 
| **Visiblity** | Not enough data | 8.5 (18 reviews) | 
| **Alignment** | Not enough data | 8.7 (20 reviews) | 
| **Risk Management** | Not enough data | 8.0 (16 reviews) | 
| **Implementation** | Not enough data | 7.9 (16 reviews) | 
| **Optimization** | Not enough data | 8.3 (16 reviews) | 
| **Prioritization** | Not enough data | 8.5 (17 reviews) | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Requirements Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### 

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Demand Forecasting** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Planning Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Project Workflow** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.4/10 | 2190 |
| **ServiceNow Strategic Portfolio Management** | N/A | N/A |

#### Bug Reporting

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **User Reports & Feedback** | 8.8 (1775 reviews) | Not enough data | 
| **Tester Reports & Feedback** | 8.8 (1730 reviews) | Not enough data | 
| **Team Reports & Comments** | 8.9 (1822 reviews) | Not enough data | 

#### Bug Monitoring

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Analytics** | 8.6 (1720 reviews) | Not enough data | 
| **Bug History** | 8.9 (1847 reviews) | Not enough data | 
| **Data Retention** | 8.8 (1699 reviews) | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Adaptive Learning** | 7.6 (247 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (249 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (247 reviews) | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

#### 

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Backlog Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Code Repository Integration** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Task Planning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Bug/Issue Capture** | Not enough data | Not enough data | 
| **Bug Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **ServiceNow Strategic Portfolio Management** | N/A | N/A |

#### Automation

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Workflows** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Data repository** | Not enough data | Not enough data | 

#### Administration

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Permissions** | Not enough data | Not enough data | 
| **Procedures** | Not enough data | Not enough data | 
| **Remote Work** | Not enough data | Not enough data | 

#### Project management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Task Prioritization** | Not enough data | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 
| **Planning** | Not enough data | Not enough data | 
| **Views** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Critical Path** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Workload

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Resource Allocation** | Not enough data | Not enough data | 
| **Workspace** | Not enough data | Not enough data | 
| **Configuration** | Not enough data | Not enough data | 
| **Insights** | Not enough data | Not enough data | 

#### Communication & Collaboration

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Communication Channels** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 

#### Cost Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Project Budgeting** | Not enough data | Not enough data | 
| **Time & Expense** | Not enough data | Not enough data | 
| **Profitability** | Not enough data | Not enough data | 

#### Integration

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Front Office** | Not enough data | Not enough data | 
| **Back Office** | Not enough data | Not enough data | 
| **External data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Work Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Strategic Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **ServiceNow Strategic Portfolio Management** | 8.3/10 | 104 |

#### Strategic Planning - Strategic Portfolio Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Objectives** | Not enough data | 8.5 (21 reviews) | 
| **Roadmaps** | Not enough data | 8.3 (25 reviews) | 
| **Demand management** | Not enough data | 8.7 (38 reviews) | 
| **Resource Planning** | Not enough data | 8.6 (39 reviews) | 
| **Planning** | Not enough data | 8.0 (22 reviews) | 
| **Simulation** | Not enough data | 7.4 (19 reviews) | 
| **Prioritization** | Not enough data | 9.1 (31 reviews) | 
| **Alignment** | Not enough data | 8.8 (35 reviews) | 

#### Strategic Management - Strategic Portfolio Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Visiblity** | Not enough data | 9.2 (52 reviews) | 
| **Tracking** | Not enough data | 9.0 (39 reviews) | 
| **Risk Management** | Not enough data | 8.3 (20 reviews) | 
| **Implementation** | Not enough data | 8.1 (26 reviews) | 
| **Change Management** | Not enough data | 8.4 (25 reviews) | 
| **Optimization** | Not enough data | 8.6 (22 reviews) | 
| **Strategy Model** | Not enough data | 7.7 (21 reviews) | 
| **Frameworks** | Not enough data | 8.4 (19 reviews) | 

#### Data Analysis - Strategic Portfolio Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **ESG Impact** | Not enough data | 8.2 (19 reviews) | 
| **Financial Performance** | Not enough data | 8.4 (24 reviews) | 
| **Forecasting** | Not enough data | 8.5 (20 reviews) | 

#### Artificial Intelligence - Strategic Portfolio Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Process Intelligence** | Not enough data | 7.2 (19 reviews) | 
| **Predictive Insights** | Not enough data | 6.8 (19 reviews) | 
| **Virtual Agents** | Not enough data | 6.7 (21 reviews) | 

### Application Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | N/A | N/A |
| **ServiceNow Strategic Portfolio Management** | N/A | N/A |

#### Agentic AI - Application Portfolio Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Jira** | 8.5/10 | 4319 |
| **ServiceNow Strategic Portfolio Management** | 8.8/10 | 17 |

#### Communication

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Wiki Documentation** | 8.4 (2687 reviews) | 8.1 (12 reviews) | 
| **Community Forum** | 8.2 (2529 reviews) | 8.3 (11 reviews) | 
| **Customer Ideation** | 8.1 (2434 reviews) | 8.1 (12 reviews) | 
| **NPS of Customers** | Not enough data | Not enough data | 

#### Planning

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Work Capacity** | 8.7 (3168 reviews) | 8.5 (12 reviews) | 
| **Task Ranking** | 8.8 (3292 reviews) | 9.1 (13 reviews) | 
| **Kanban Board** | 8.8 (3086 reviews) | 9.1 (11 reviews) | 
| **Custom Workflows** | 8.7 (3301 reviews) | 8.6 (12 reviews) | 
| **Release Forecasting** | 8.3 (2659 reviews) | 9.4 (12 reviews) | 
| **Projections** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Time Tracking** | 8.6 (3031 reviews) | 9.2 (12 reviews) | 
| **Progress Monitoring** | 8.9 (3584 reviews) | 8.9 (12 reviews) | 
| **Budgeting** | 7.8 (2262 reviews) | 9.3 (12 reviews) | 
| **Team Scorecard** | 8.4 (2503 reviews) | 8.9 (12 reviews) | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 

#### 

| Feature | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Planning** | Not enough data | Not enough data | 
| **Product Lifecycle Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Planning Tools** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Requirements Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Release Planning** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Deadline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Product Roadmapping** | Not enough data | Not enough data | 
| **Idea Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Timeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Guest Access** | Not enough data | Not enough data | 
| **Visualization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to Jira (2):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Project Management Software](https://www.g2.com/categories/project-management)

**Unique to ServiceNow Strategic Portfolio Management (4):** [Strategic Portfolio Management Software](https://www.g2.com/categories/strategic-portfolio-management), [Work Management Software](https://www.g2.com/categories/work-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Application Portfolio Management Software](https://www.g2.com/categories/application-portfolio-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira | ServiceNow Strategic Portfolio Management | 
|---|---|---|
| **Small-Business** | 23.4% | 13.4% | 
| **Mid-Market** | 43.8% | 30.4% | 
| **Enterprise** | 32.8% | 56.3% | 

### By Industry

#### Jira

- **Computer Software:** 23.7%
- **Information Technology and Services:** 23.6%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Internet:** 4.0%
- **Telecommunications:** 2.3%
- **Retail:** 2.0%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.5%
- **Banking:** 1.4%
- **Other:** 30.8%

#### ServiceNow Strategic Portfolio Management

- **Information Technology and Services:** 23.2%
- **Hospital & Health Care:** 7.3%
- **Financial Services:** 4.5%
- **Banking:** 4.0%
- **Computer & Network Security:** 4.0%
- **Oil & Energy:** 4.0%
- **Computer Software:** 3.4%
- **Insurance:** 3.4%
- **Accounting:** 2.8%
- **Manufacturing:** 2.8%
- **Other:** 40.7%

---
## Alternatives

### Alternatives to Jira

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13600 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1215 reviews)
- [Shortcut](https://www.g2.com/products/shortcut/reviews) — 4.4/5 stars (177 reviews)
- [Linear](https://www.g2.com/products/linear/reviews) — 4.5/5 stars (96 reviews)
- [YouTrack](https://www.g2.com/products/youtrack/reviews) — 4.2/5 stars (60 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13837 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4539 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1233 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (561 reviews)

### Alternatives to ServiceNow Strategic Portfolio Management

- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1627 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22660 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13600 reviews)
- [Oracle Primavera](https://www.g2.com/products/oracle-primavera/reviews) — 4.4/5 stars (389 reviews)
- [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (17056 reviews)
- [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) — 4.1/5 stars (542 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13837 reviews)
- [Aha!](https://www.g2.com/products/aha/reviews) — 4.4/5 stars (365 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1215 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1606 reviews)

---
## Top Discussions

### Jira

- Title: [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) — 13 comments, 4 upvotes
  > **Top comment:** "Yes, it is. It's good for having an area to house all tasks required for a scope of work. "
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 11 comments, 8 upvotes
  > **Top comment:** "With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum..."
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-what-are-the-features-of-jira) — 11 comments, 2 upvotes
  > **Top comment:** "Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your..."
- Title: [Is Jira free tool?](https://www.g2.com/discussions/is-jira-free-tool) — 8 comments, 1 upvote
  > **Top comment:** "JIRA is free up to 10 users, 2GB of storage. However, they do offer paid plans for more users and storage if need."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 6 comments, 4 upvotes
  > **Top comment:** "It helps to planning to visualizing progress, managing, backlogs and bug tracking"

### ServiceNow Strategic Portfolio Management

- Title: [What are the three key aspects of project portfolio management?](https://www.g2.com/discussions/what-are-the-three-key-aspects-of-project-portfolio-management) — 2 comments
  > **Top comment:** "The Three key is 
Project selection and Prioritization
Resource Allocation and Optimization
Performance Monitoring and control"
- Title: [What is included in agile software development?](https://www.g2.com/discussions/what-is-included-in-agile-software-development) — 1 comment
  > **Top comment:** "Django development software from Softformance https://www.softformance.com/technologies/django-development/ is an excellent choice for creating feature-rich..."
- Title: [Does ServiceNow have a project management module?](https://www.g2.com/discussions/does-servicenow-have-a-project-management-module) — 1 comment
  > **Top comment:** "yes this module within ServiceNow ITBM is a powerful tool ."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-vs-servicenow-strategic-portfolio-management)