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Compare Jira Service Management and Web+Center 
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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
0/agent/month
Free for 2 techs or licensed
Jira Service Management
Star Rating
(955)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in providing a seamless integration with the Atlassian suite, which is a significant advantage for teams looking to streamline their workflows. Users appreciate the ease of tracking the development lifecycle and managing tasks, making it a preferred choice for both IT and non-IT teams.
- Users say that Web+Center offers a straightforward setup process, allowing for personal configuration and self-hosting options. This flexibility is particularly appealing for those who prefer to manage their own server environments, as highlighted by users who find it simple to understand and quick to log calls.
- Reviewers mention that Jira Service Management has a higher overall satisfaction score, reflecting its robust features and user-friendly interface. The platform's ticket creation and response user experiences are notably praised, with users finding it easy to provide great customer support through its intuitive design.
- According to verified reviews, Web+Center shines in customization capabilities and support quality, with users highlighting its LDAP security and ODBC connectivity for enhanced reporting. This level of customization allows businesses to tailor the software to their specific needs, which is a significant advantage for some users.
- G2 reviewers report that while Jira Service Management has a larger user base and more recent reviews, Web+Center maintains a strong presence in the mid-market segment. Users appreciate the quick and efficient call logging process in Web+Center, which can be a lifesaver during busy periods.
- Users say that Jira Service Management's workflow and SLA management features are particularly strong, helping teams to automate responses and manage service levels effectively. This capability is crucial for organizations that prioritize timely support and efficient ticket handling.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
Jira Service Management
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
8.7
845
9.0
21
Ease of Use
8.2
852
8.5
21
Ease of Setup
8.0
460
8.5
13
Ease of Admin
8.0
364
9.2
13
Quality of Support
8.4
729
9.2
20
Has the product been a good partner in doing business?
8.7
341
8.9
11
Product Direction (% positive)
8.7
814
8.9
21
Features by Category
Ticket and Case Management
9.0
82
7.9
18
|
Verified
9.0
80
8.0
18
|
Verified
8.9
81
7.8
15
|
Verified
8.9
79
8.2
16
8.8
78
6.7
5
8.8
80
7.7
14
9.2
79
8.0
15
8.5
77
7.6
11
|
Verified
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
8.1
15
|
Verified
8.9
80
8.3
12
|
Verified
8.3
73
8.1
6
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
8.5
9
|
Verified
8.4
85
9.2
11
|
Verified
8.8
86
9.4
11
|
Verified
8.8
83
10.0
5
|
Verified
8.7
83
7.6
13
|
Verified
8.7
80
7.4
14
|
Verified
Administration
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
Management
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
306
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
280
Not enough data
8.5
276
Not enough data
Reporting
8.5
309
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
276
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Web+Center are categorized as Service Desk and Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and IT Alerting
Web+Center has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Web+Center has no discussions with answers
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