# Jira Service Management vs Ubuntu Comparison | | Jira Service Management | Ubuntu | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | | **Total Reviews** | 977 | 2,389 | | **Largest Market Segment** | Mid-Market (43.2% of reviews) | Small-Business (47.3% of reviews) | | **Entry Level Price** | 0/agent/month | No pricing available | --- ## Top Pros & Cons ### Jira Service Management Pros: - Ease of Use (46 reviews) - Integrations (32 reviews) Cons: - Learning Curve (33 reviews) - Complexity (28 reviews) ### Ubuntu Pros: - Ease of Use (334 reviews) - Linux/Ubuntu OS (298 reviews) Cons: - Compatibility Issues (140 reviews) - Limited Software (102 reviews) --- ## Ratings Comparison | Rating | Jira Service Management | Ubuntu | |---|---|---| | **Meets Requirements** | 8.7 (865 reviews) | 9.0 (1881 reviews) | | **Ease of Use** | 8.2 (872 reviews) | 8.7 (1898 reviews) | | **Ease of Setup** | 8.0 (478 reviews) | 9.0 (911 reviews) | | **Ease of Admin** | 8.0 (366 reviews) | 8.7 (649 reviews) | | **Quality of Support** | 8.4 (748 reviews) | 8.3 (1725 reviews) | | **Has the product been a good partner in doing business?** | 8.7 (343 reviews) | 8.7 (568 reviews) | | **Product Direction (% positive)** | 8.7 (830 reviews) | 9.1 (1779 reviews) | --- ## Pricing ### Jira Service Management #### Entry-Level Pricing Plan: Free Price: 0 /agent/month Description: For small teams starting with a service desk. Up to 3 agents for free. [Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing) #### Free Trial Yes ### Ubuntu #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.6/10 | 103 | | **Ubuntu** | N/A | N/A | #### Ticket and Case Management | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Ticket creation user experience** | 9.0 (85 reviews) | Not enough data | | **Ticket response user experience** | 9.1 (81 reviews) | Not enough data | | **Workflow** | 8.9 (85 reviews) | Not enough data | | **Response Automation** | 8.9 (80 reviews) | Not enough data | | **SLA Management** | 8.8 (82 reviews) | Not enough data | | **Attachments/Screencasts** | 8.8 (82 reviews) | Not enough data | | **Ticket Collaboration** | 9.2 (81 reviews) | Not enough data | | **Customer and Contacts Database** | 8.5 (77 reviews) | Not enough data | #### Generative AI | Feature | Jira Service Management | Ubuntu | |---|---|---| | **AI Text Generation** | 7.9 (54 reviews) | Not enough data | | **AI Text Summarization** | 7.9 (53 reviews) | Not enough data | #### Agentic AI - Help Desk | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | | **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | #### Communication Channels | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Customer Portal** | 8.9 (81 reviews) | Not enough data | | **Email to Case** | 8.9 (80 reviews) | Not enough data | | **Chat/Live Support** | 8.3 (73 reviews) | Not enough data | | **Social Integration** | 8.1 (71 reviews) | Not enough data | | **Voice** | 7.9 (68 reviews) | Not enough data | #### Platform | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Mobile User Support** | 8.1 (84 reviews) | Not enough data | | **Customization ** | 8.4 (86 reviews) | Not enough data | | **User, Role, and Access Management** | 8.9 (89 reviews) | Not enough data | | **Integration** | 8.8 (84 reviews) | Not enough data | | **Reporting** | 8.7 (84 reviews) | Not enough data | | **Dashboards** | 8.7 (81 reviews) | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.7/10 | 204 | | **Ubuntu** | N/A | N/A | #### Administration | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.5 (160 reviews) ✓ Verified | Not enough data | | **Reports & Analytics** | 8.9 (171 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.8 (179 reviews) ✓ Verified | Not enough data | #### Management | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Reporting** | 9.0 (154 reviews) ✓ Verified | Not enough data | | **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.7 (148 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.6 (144 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | #### Functionality | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Ticketing System** | 9.2 (160 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 8.8 (150 reviews) | Not enough data | | **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | | **Automation** | 8.9 (154 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | | **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | | **Decision Making** | 8.3 (81 reviews) | Not enough data | ### Cloud Management Platforms | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | N/A | N/A | | **Ubuntu** | 8.6/10 | 45 | #### Functionality | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Cloud Consolidation** | Not enough data | 8.9 (38 reviews) | | **Cloud Orchestration** | Not enough data | 8.8 (40 reviews) | | **Cloud Optimization** | Not enough data | 8.7 (39 reviews) | #### Management | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Cloud Cost Analytics** | Not enough data | 8.8 (39 reviews) | | **Cloud Security** | Not enough data | 8.9 (38 reviews) | | **Cloud Resource Management** | Not enough data | 8.7 (36 reviews) | | **Cloud Backup and Recovery** | Not enough data | 8.7 (39 reviews) | #### Agentic AI - Cloud Management Platforms | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (24 reviews) | | **Cross-system Integration** | Not enough data | 8.2 (24 reviews) | | **Decision Making** | Not enough data | 8.3 (24 reviews) | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.7/10 | 164 | | **Ubuntu** | N/A | N/A | #### Monitoring | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | | **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | | **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | | **AI Monitoring** | 8.5 (69 reviews) | Not enough data | #### Management Tools | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | | **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | | **Lifecycle Visualization** | 9.0 (135 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Jira Service Management | Ubuntu | |---|---|---| | **AI Text Generation** | 8.0 (76 reviews) | Not enough data | | **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | #### Agentic AI - Incident Management | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | | **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | | **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | | **Decision Making** | 8.5 (60 reviews) | Not enough data | ### Server Virtualization | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | N/A | N/A | | **Ubuntu** | 8.8/10 | 93 | #### Performance | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Scalability** | Not enough data | 9.4 (75 reviews) | | **Portability** | Not enough data | 9.4 (71 reviews) | | **Data Recovery** | Not enough data | 8.7 (70 reviews) | #### Functionality | Feature | Jira Service Management | Ubuntu | |---|---|---| | **OS Integration** | Not enough data | 9.3 (71 reviews) | | **Resource Saving** | Not enough data | 9.1 (73 reviews) | | **Performance Management** | Not enough data | 9.2 (69 reviews) | | **Security** | Not enough data | 9.5 (71 reviews) | #### Agentic AI - Server Virtualization | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (42 reviews) | | **Multi-step Planning** | Not enough data | 8.4 (42 reviews) | | **Cross-system Integration** | Not enough data | 8.5 (43 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (42 reviews) | | **Proactive Assistance** | Not enough data | 8.3 (41 reviews) | | **Decision Making** | Not enough data | 8.5 (42 reviews) | ### Container Engine | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | N/A | N/A | | **Ubuntu** | 9.0/10 | 59 | #### Application Support | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Deployment** | Not enough data | 9.2 (48 reviews) | | **Interface support** | Not enough data | 8.8 (40 reviews) | | **Processor support** | Not enough data | 9.3 (36 reviews) | | **Application Support** | Not enough data | 9.1 (46 reviews) | #### System Capability | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Self Healing High Availability** | Not enough data | 8.7 (33 reviews) | | **Orchestration** | Not enough data | 9.0 (40 reviews) | | **Scalability** | Not enough data | 9.2 (38 reviews) | #### Security | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Automatic Security Updates** | Not enough data | 9.1 (41 reviews) | | **Security updates** | Not enough data | 9.0 (41 reviews) | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.6/10 | 25 | | **Ubuntu** | N/A | N/A | #### Generative AI | Feature | Jira Service Management | Ubuntu | |---|---|---| | **AI Text Generation** | 8.3 (25 reviews) | Not enough data | #### Agentic AI - IT Alerting | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | | **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | | **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | | **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | | **Decision Making** | 8.7 (24 reviews) | Not enough data | ### Operating System | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | N/A | N/A | | **Ubuntu** | 8.8/10 | 279 | #### Memory Management - Operating System | Feature | Jira Service Management | Ubuntu | |---|---|---| | **RAM management** | Not enough data | 9.1 (200 reviews) | #### Device Management - Operating System | Feature | Jira Service Management | Ubuntu | |---|---|---| | **I/O management** | Not enough data | 8.7 (219 reviews) | #### Backup and Recovery - Operating System | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Data backup** | Not enough data | 8.6 (173 reviews) | #### Error Detection - Operating System | Feature | Jira Service Management | Ubuntu | |---|---|---| | **System operations monitoring** | Not enough data | 8.8 (188 reviews) | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | 8.4/10 | 361 | | **Ubuntu** | N/A | N/A | #### Incident Management | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Automate Ticket Routing** | 8.7 (308 reviews) | Not enough data | | **Ticket Prioritization** | 8.8 (314 reviews) | Not enough data | | **Ticket Notifications** | 8.8 (327 reviews) | Not enough data | | **Knowledge Base** | 8.5 (281 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 8.5 (275 reviews) | Not enough data | #### Reporting | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Dashboards** | 8.5 (311 reviews) | Not enough data | | **Time Tracking** | 8.4 (301 reviews) | Not enough data | | **Surveys** | 8.2 (231 reviews) | Not enough data | #### Access & Usability | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Mobile** | 8.1 (226 reviews) | Not enough data | | **Self Service** | 8.6 (281 reviews) | Not enough data | | **Active Directory** | 8.5 (235 reviews) | Not enough data | | **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Autonomous Task Execution** | 8.2 (73 reviews) | Not enough data | | **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (76 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | | **Proactive Assistance** | 8.4 (73 reviews) | Not enough data | | **Decision Making** | 8.6 (73 reviews) | Not enough data | ### IoT Operating Systems | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | N/A | N/A | | **Ubuntu** | 8.9/10 | 41 | #### Security | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Access Controls** | Not enough data | 8.8 (34 reviews) | | **Network Security** | Not enough data | 9.3 (35 reviews) | | **Compliance** | Not enough data | 8.9 (32 reviews) | | **Cryptography** | Not enough data | 8.5 (31 reviews) | ### Security Compliance | Product | Score | Reviews | |---|---|---| | **Jira Service Management** | N/A | N/A | | **Ubuntu** | 8.4/10 | 49 | #### Generative AI - Security Compliance | Feature | Jira Service Management | Ubuntu | |---|---|---| | **Predictive Risk** | Not enough data | 8.3 (35 reviews) | | **Automated Documentation** | Not enough data | 8.4 (33 reviews) | --- ## Categories **Unique to Jira Service Management (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Ubuntu (6):** [Security Compliance Software](https://www.g2.com/categories/security-compliance), [Cloud Management Platforms](https://www.g2.com/categories/cloud-management-platforms), [IoT Operating Systems](https://www.g2.com/categories/iot-operating-systems), [Operating Systems](https://www.g2.com/categories/operating-system), [Server Virtualization Software](https://www.g2.com/categories/server-virtualization), [Container Engine Software](https://www.g2.com/categories/container-engine) --- ## Reviewer Demographics ### By Company Size | Segment | Jira Service Management | Ubuntu | |---|---|---| | **Small-Business** | 18.9% | 47.3% | | **Mid-Market** | 43.2% | 33.1% | | **Enterprise** | 37.9% | 19.6% | ### By Industry #### Jira Service Management - **Information Technology and Services:** 31.0% - **Computer Software:** 16.3% - **Financial Services:** 4.9% - **Internet:** 4.4% - **Telecommunications:** 3.2% - **Marketing and Advertising:** 2.9% - **Banking:** 1.8% - **Retail:** 1.8% - **Hospital & Health Care:** 1.7% - **Computer & Network Security:** 1.7% - **Other:** 30.4% #### Ubuntu - **Information Technology and Services:** 26.3% - **Computer Software:** 25.1% - **Computer & Network Security:** 5.2% - **Higher Education:** 3.5% - **Internet:** 2.9% - **Telecommunications:** 2.5% - **Financial Services:** 2.1% - **Program Development:** 1.8% - **Education Management:** 1.8% - **Research:** 1.5% - **Other:** 27.3% --- ## Alternatives ### Alternatives to Jira Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) ### Alternatives to Ubuntu - [Red Hat Enterprise Linux](https://www.g2.com/products/red-hat-enterprise-linux/reviews) — 4.6/5 stars (975 reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) — 4.5/5 stars (4278 reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) — 4.6/5 stars (1563 reviews) - [Android](https://www.g2.com/products/android/reviews) — 4.6/5 stars (1272 reviews) - [Windows 7](https://www.g2.com/products/windows-7/reviews) — 4.2/5 stars (894 reviews) - [Windows 8](https://www.g2.com/products/windows-8/reviews) — 3.7/5 stars (576 reviews) - [macOS Sierra](https://www.g2.com/products/apple-macos-sierra/reviews) — 4.5/5 stars (483 reviews) - [CentOS](https://www.g2.com/products/centos/reviews) — 4.4/5 stars (426 reviews) - [Oracle Linux](https://www.g2.com/products/oracle-linux/reviews) — 4.4/5 stars (346 reviews) - [Chrome OS](https://www.g2.com/products/chrome-os/reviews) — 4.5/5 stars (716 reviews) --- ## Top Discussions ### Jira Service Management - Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process" - Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..." - Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment > **Top comment:** "Connect with various spocs to solve a problem " - Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..." - Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." ### Ubuntu - Title: [I'm having trouble installing applications on Ubuntu. What are the best practices for a beginner?](https://www.g2.com/discussions/i-m-having-trouble-installing-applications-on-ubuntu-what-are-the-best-practices-for-a-beginner) — 7 comments, 1 upvote > **Top comment:** "Please let me know the error, I can help you in installing application on Ubuntu." - Title: [Is Ubuntu really good OS comoared to other Linux distros?](https://www.g2.com/discussions/is-ubuntu-really-good-os-comoared-to-other-linux-distros) — 7 comments, 2 upvotes > **Top comment:** "Hi Avinash, The packaging system of Ubuntu is inherited from Debian and is very well structured and maintained, making it relatively seldom necessary to..." - Title: [What is Ubuntu used for?](https://www.g2.com/discussions/what-is-ubuntu-used-for) — 6 comments, 2 upvotes > **Top comment:** "operating system" - Title: [What is Ubuntu Desktop used for?](https://www.g2.com/discussions/what-is-ubuntu-desktop-used-for) — 6 comments, 2 upvotes > **Top comment:** "Thanks you " - Title: [What is special about Ubuntu?](https://www.g2.com/discussions/what-is-special-about-ubuntu) — 5 comments, 5 upvotes > **Top comment:** "is one of the stable linux." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-ubuntu)