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Compare Jira Service Management and Teamwork Desk 
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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
0/agent/month
$8.50
Jira Service Management
Star Rating
(955)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansTeamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in ticket creation user experience with a score of 8.9, while Teamwork Desk slightly edges out in ticket response user experience with a score of 9.0. Reviewers mention that the intuitive interface of Jira makes it easy to create tickets, but Teamwork Desk's response features are noted for their efficiency.
- Reviewers mention that Teamwork Desk shines in ease of setup with a score of 8.8 compared to Jira Service Management's 7.6. Users on G2 highlight that Teamwork Desk's straightforward onboarding process allows teams to get started quickly without extensive training.
- G2 users report that Teamwork Desk offers superior customer and contacts database management with a score of 8.8, while Jira Service Management scores lower at 7.9. Users say that Teamwork Desk's ability to easily manage customer interactions and data is a significant advantage for small businesses.
- Users say that both platforms provide strong automation features, but Teamwork Desk's response automation is rated higher at 9.1 compared to Jira's 8.8. Reviewers mention that Teamwork Desk's automation capabilities help streamline repetitive tasks effectively, enhancing overall productivity.
- Reviewers mention that Jira Service Management has a robust reporting and analytics feature with a score of 8.9, which is crucial for mid-market users needing detailed insights. In contrast, Teamwork Desk's reporting features are rated lower at 7.6, indicating that Jira may be better suited for organizations that prioritize data-driven decision-making.
- Users on G2 report that Teamwork Desk's self-service experience, particularly its knowledge base, is rated highly at 9.2, while Jira's knowledge base scores 8.4. Reviewers say that Teamwork Desk's searchable articles and community forums provide excellent support for users seeking quick answers.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
Jira Service Management
Free Trial is available
Teamwork Desk
Free Trial is available
Ratings
Meets Requirements
8.7
845
8.9
50
Ease of Use
8.2
852
8.8
52
Ease of Setup
8.0
460
8.7
27
Ease of Admin
8.0
364
8.9
25
Quality of Support
8.4
729
8.7
48
Has the product been a good partner in doing business?
8.7
341
8.9
25
Product Direction (% positive)
8.7
814
9.1
52
Features by Category
Ticket and Case Management
9.0
82
8.9
42
|
Verified
9.0
80
8.8
43
|
Verified
8.9
81
8.8
42
|
Verified
8.9
79
9.0
40
|
Verified
8.8
78
Feature Not Available
8.8
80
8.6
41
|
Verified
9.2
79
8.9
40
|
Verified
8.5
77
8.8
23
|
Verified
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
8.5
32
|
Verified
8.9
80
9.1
38
|
Verified
8.3
73
6.0
8
8.1
71
5.6
6
7.9
68
Feature Not Available
Platform
8.1
83
8.2
16
|
Verified
8.4
85
7.4
16
|
Verified
8.8
86
8.9
19
|
Verified
8.8
83
8.2
10
|
Verified
8.7
83
7.6
31
|
Verified
8.7
80
8.4
34
|
Verified
Administration
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
Management
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
11
Not enough data
8.7
10
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
306
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
280
Not enough data
8.5
276
Not enough data
Reporting
8.5
309
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
276
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Teamwork Desk are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Teamwork Desk is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Teamwork Desk has no discussions with answers
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