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Compare Jira Service Management and Teamwork Desk 
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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
0/agent/month
$8.50
Jira Service Management
Star Rating
(958)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansTeamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, reflected in its higher G2 Score compared to Teamwork Desk. Users appreciate its ability to integrate seamlessly with the Atlassian suite, making it easier for both IT and non-IT teams to provide effective customer support.
- Users say that Teamwork Desk offers a user-friendly experience, particularly for small businesses. Reviewers highlight its centralized ticketing system and automation features, which help streamline requests and improve efficiency across teams.
- According to verified reviews, Jira Service Management stands out for its robust ticket creation and response user experience, with users noting the ease of tracking the development lifecycle and managing tasks effectively. This capability is particularly beneficial for teams handling complex projects.
- Reviewers mention that while Teamwork Desk has a modern design and useful features like the "Follow" option for ticket management, it may not match the extensive capabilities of Jira Service Management, especially for larger organizations with more complex needs.
- Users highlight that Jira Service Management's quality of support is commendable, with many praising the responsiveness and helpfulness of the support team. This contrasts with Teamwork Desk, where some users have expressed a desire for improved live support options.
- G2 reviewers note that while both products have similar star ratings, the sheer volume of reviews for Jira Service Management suggests a more reliable and tested solution, making it a preferred choice for mid-market companies looking for comprehensive support tools.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
Jira Service Management
Free Trial is available
Teamwork Desk
Free Trial is available
Ratings
Meets Requirements
8.7
846
8.9
50
Ease of Use
8.2
853
8.8
52
Ease of Setup
8.0
461
8.7
27
Ease of Admin
8.0
365
8.9
25
Quality of Support
8.4
730
8.7
48
Has the product been a good partner in doing business?
8.7
342
8.9
25
Product Direction (% positive)
8.7
815
9.1
52
Features by Category
Ticket and Case Management
9.0
82
8.9
42
|
Verified
9.0
80
8.8
43
|
Verified
8.9
82
8.8
42
|
Verified
8.9
79
9.0
40
|
Verified
8.8
79
Feature Not Available
8.8
80
8.6
41
|
Verified
9.2
79
8.9
40
|
Verified
8.5
77
8.8
23
|
Verified
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
8.5
32
|
Verified
8.9
80
9.1
38
|
Verified
8.3
73
6.0
8
8.1
71
5.6
6
7.9
68
Feature Not Available
Platform
8.1
83
8.2
16
|
Verified
8.4
85
7.4
16
|
Verified
8.8
86
8.9
19
|
Verified
8.8
83
8.2
10
|
Verified
8.7
83
7.6
31
|
Verified
8.7
80
8.4
34
|
Verified
Administration
8.9
166
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
Management
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
153
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
11
Not enough data
8.7
10
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
306
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
280
Not enough data
8.5
276
Not enough data
Reporting
8.5
309
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
276
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Teamwork Desk are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Teamwork Desk is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.0%
Computer Software
16.2%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Teamwork Desk has no discussions with answers
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