Compare Jira Service Management and ScreenConnect 
Featured Products
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Small-Business (65.7% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(966)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansScreenConnect
Star Rating
(494)4.7 out of 5
Market Segments
Small-Business (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectJira Service Management vs ScreenConnect
When assessing the two solutions, reviewers found ScreenConnect easier to use, set up, and administer. Reviewers also preferred doing business with ScreenConnect overall.
- Reviewers felt that ScreenConnect meets the needs of their business better than Jira Service Management.
- When comparing quality of ongoing product support, reviewers felt that ScreenConnect is the preferred option.
- When assessing product direction, Jira Service Management and ScreenConnect received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
ScreenConnect
No pricing availableFree Trial
Jira Service Management
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.7
855
9.3
406
Ease of Use
8.2
862
9.3
409
Ease of Setup
8.0
468
8.9
334
Ease of Admin
8.0
366
8.9
329
Quality of Support
8.4
738
8.8
349
Has the product been a good partner in doing business?
8.7
343
9.1
314
Product Direction (% positive)
8.7
823
8.7
402
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
83
Not enough data
8.9
79
Not enough data
8.8
80
Not enough data
8.8
80
Not enough data
9.2
80
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
86
Not enough data
8.9
87
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
178
|
Verified
Not enough data
Management
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Presenter Tools
Not enough data
8.6
14
Not enough data
Feature Not Available
Not enough data
9.7
18
Not enough data
8.9
15
Conferencing Options
Not enough data
7.7
13
Not enough data
6.5
12
Not enough data
Feature Not Available
Application Tools
Not enough data
7.9
12
Not enough data
8.7
15
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.7
47
Not enough data
9.3
43
Not enough data
9.1
39
Not enough data
9.3
46
Not enough data
9.2
44
Not enough data
9.0
46
Maintenance
Not enough data
9.4
46
Not enough data
8.7
34
Communication
Not enough data
8.9
43
Not enough data
7.6
28
Not enough data
Feature Not Available
Not enough data
8.1
36
Security
Not enough data
8.8
30
Not enough data
8.9
35
Device Support
Not enough data
8.0
39
Not enough data
8.8
40
Not enough data
8.8
40
Performance
Not enough data
8.3
37
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Not enough data
Reporting
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
277
Not enough data
8.5
236
Not enough data
8.4
232
Not enough data
Agentic AI - Service Desk
8.2
75
Not enough data
8.2
74
Not enough data
8.3
72
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Administration
Not enough data
8.9
95
Not enough data
8.7
87
Not enough data
8.4
89
Not enough data
8.7
78
Not enough data
8.9
81
Not enough data
9.3
106
Not enough data
Feature Not Available
Platform
Not enough data
9.0
97
Not enough data
7.8
81
Not enough data
7.9
82
Not enough data
9.5
108
Security
Not enough data
Feature Not Available
Not enough data
9.0
89
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Jira Service Management and ScreenConnect share no categories
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, IT Alerting, and Help Desk
ScreenConnect is categorized as Screen Sharing, Remote Support, Remote Desktop, Video Conferencing, and Remote Video Support
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Information Technology and Services
42.8%
Computer & Network Security
6.2%
Computer Software
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.7%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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