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Compare Jira Service Management and RingCentral Engage

See this
side-by-side comparison of Jira Service Management vs. RingCentral Engage
based on preference data from user reviews. Jira Service Management rates 4.2/5 stars with 640 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Jira Service Management
Jira Service Management
(640)
4.2 out of 5
Jira Service Management
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
Jira Service Management
Jira Service Management
RingCentral Engage
RingCentral Engage
Market Segments
Jira Service Management
Jira Service Management
Mid-Market (41.6% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Jira Service Management
Jira Service Management
0/agent/month
RingCentral Engage
RingCentral Engage
No pricing information available

Jira Service Management vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Jira Service Management.
  • When comparing quality of ongoing product support, reviewers felt that Jira Service Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Jira Service Management over RingCentral Engage.
Categories
Shared Categories
Jira Service Management
Jira Service Management
RingCentral Engage
RingCentral Engage
Jira Service Management and RingCentral Engage are categorized as Customer Self-Service
Pricing
Jira Service Management
Jira Service Management Pricing
Free
0/agent/month
Standard
20 /agent/month
Premium
40 /agent/month
Enterprise
$$$
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Jira Service Management
Jira Service Management
8.6
Responses: 591
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Jira Service Management
Jira Service Management
8.0
Responses: 594
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Jira Service Management
Jira Service Management
7.6
Responses: 251
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Jira Service Management
Jira Service Management
7.7
Responses: 249
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Jira Service Management
Jira Service Management
8.2
Responses: 492
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Jira Service Management
Jira Service Management
8.5
Responses: 227
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Jira Service Management
Jira Service Management
8.2
Responses: 581
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Knowledge Share
Knowledge Base
Jira Service Management
Jira Service Management
8.4
Responses: 93
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
Jira Service Management
Jira Service Management
8.3
Responses: 94
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
Jira Service Management
Jira Service Management
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
Jira Service Management
Jira Service Management
Feature Not Available
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Interaction
Web Portals
Jira Service Management
Jira Service Management
8.4
Responses: 95
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
Jira Service Management
Jira Service Management
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
Jira Service Management
Jira Service Management
9.0
Responses: 102
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Jira Service Management
Jira Service Management
8.0
Responses: 59
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Reviewers' Company Size
Reviewers of Jira Service Management were most often representing companies in the Mid-Market segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Jira Service Management
Jira Service Management
18.1%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Jira Service Management
Jira Service Management
41.6%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Jira Service Management
Jira Service Management
40.3%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Jira Service Management
Jira Service Management Industry
Information Technology and Services
30.3%
Computer Software
15.3%
Internet
6.4%
Telecommunications
4.3%
Financial Services
4.3%
Other
39.3%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Jira Service Management
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Jira Service Management
Lindsay Heinly, M.
Internal Consultant in Consumer Services

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Jira Service Management
Jira Service Management Discussions
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
G2
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 comment
HS
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Monty the Mongoose crying
Jira Service Management has no more discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
Jira Service Management
Jira Service Management Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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