# Jira Service Management vs Re:amaze Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in **ticket management** and **workflow automation** , with users highlighting its intuitive interface and seamless integration with the Atlassian ecosystem, making it a robust choice for IT service management.
- **Users say** that Re:amaze stands out for its **affordability** and **multi-brand support** , allowing businesses of all sizes to centralize their customer communication effectively. Reviewers appreciate the recent AI features that enhance the user experience by pulling information from FAQs.
- **According to verified reviews** , Jira Service Management has a higher overall satisfaction score, reflecting its strong performance in **task tracking** and **visibility**. Users mention that real-time tracking helps teams stay informed about project statuses and blockers.
- **Reviewers mention** that Re:amaze offers a more user-friendly experience, particularly in terms of **ease of setup** and **customization**. Users appreciate the platform's flexibility, which allows for tailored solutions that fit various business needs.
- **G2 reviewers highlight** that while Jira Service Management has a wealth of features, some users face challenges with **configuration** to meet specific workflow needs, which can impact the overall user experience.
- **Users report** that Re:amaze's customer support is highly rated, with many praising the **quality of support** and the ability to access communication history easily, which contributes to a more efficient customer service response.



| | Jira Service Management | Re:amaze | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 988 | 140 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Small-Business (81.0% of reviews) | 
| **Entry Level Price** | 0/agent/month   | $29 per agent / month | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### Re:amaze

Pros:
- Customer Support (1 reviews)
- Flexibility (1 reviews)


---
## Ratings Comparison
| Rating | Jira Service Management | Re:amaze | 
|---|---|---|
  | **Meets Requirements** | 8.8 (875 reviews) | 9.2 (122 reviews) | 
  | **Ease of Use** | 8.3 (882 reviews) | 9.0 (124 reviews) | 
  | **Ease of Setup** | 8.0 (488 reviews) | 8.9 (77 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 9.4 (77 reviews) | 
  | **Quality of Support** | 8.4 (758 reviews) | 9.4 (117 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 9.6 (76 reviews) | 
  | **Product Direction (% positive)** | 8.7 (840 reviews) | 9.2 (122 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### Re:amaze

#### Entry-Level Pricing

Plan: Basic

Price: $29 per agent / month

Description: Re:amaze Basic includes everything you need to grow your customer service team and culture.

Key Features:
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics

[Browse all 5 editions](https://www.g2.com/products/re-amaze/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 107 |
| **Re:amaze** | 9.0/10 | 93 |

#### Ticket and Case Management

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | 9.3 (66 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (81 reviews) | 9.3 (67 reviews) ✓ Verified | 
| **Workflow** | 8.9 (87 reviews) | 9.0 (67 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (81 reviews) | 8.9 (60 reviews) ✓ Verified | 
| **SLA Management** | 8.8 (85 reviews) | 8.8 (40 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.8 (84 reviews) | 8.6 (67 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (81 reviews) | 9.1 (58 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (54 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | 9.1 (54 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (80 reviews) | 9.3 (64 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (75 reviews) | 9.3 (68 reviews) ✓ Verified | 
| **Social Integration** | 8.1 (71 reviews) | 8.8 (63 reviews) ✓ Verified | 
| **Voice** | 7.9 (68 reviews) | Feature Not Available | 

#### Platform

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | 9.1 (49 reviews) ✓ Verified | 
| **Customization ** | 8.4 (87 reviews) | 8.5 (68 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (92 reviews) | 9.2 (52 reviews) ✓ Verified | 
| **Integration** | 8.8 (87 reviews) | 9.2 (47 reviews) ✓ Verified | 
| **Reporting** | 8.7 (86 reviews) | 9.1 (57 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (84 reviews) | 8.8 (61 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **Re:amaze** | N/A | N/A |

#### Administration

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (181 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Reporting** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (151 reviews) | Not enough data | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **Re:amaze** | N/A | N/A |

#### Monitoring

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.5 (70 reviews) | Not enough data | 

#### Management Tools

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Re:amaze** | 9.2/10 | 82 |

#### Generative AI

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.6 (59 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.4 (59 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.1 (26 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.3 (39 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Customization ** | 8.4 (87 reviews) | 8.5 (68 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.4 (56 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 9.0 (34 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 9.3 (49 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.5 (46 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.8 (48 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Re:amaze** | 9.1/10 | 62 |

#### Generative AI

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.1 (47 reviews) | 
| **Searchable Articles** | Not enough data | 9.0 (48 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Re:amaze** | 9.2/10 | 59 |

#### Generative AI

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Mentions** | Not enough data | 9.2 (38 reviews) | 
| **Tickets** | Not enough data | 9.2 (43 reviews) | 
| **Macros** | Not enough data | 9.0 (38 reviews) | 

#### Channels

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Email** | Not enough data | 9.5 (56 reviews) | 
| **Social** | Not enough data | 8.9 (57 reviews) | 
| **Live Chat** | Not enough data | 9.3 (53 reviews) | 
| **Phone** | Not enough data | 9.3 (23 reviews) | 
| **Text** | Not enough data | 9.2 (30 reviews) | 

#### Insight

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (27 reviews) | 
| **Reporting** | Not enough data | 9.1 (37 reviews) | 
| **Visitor Activity** | Not enough data | 9.0 (38 reviews) | 
| **Help Desk** | Not enough data | 9.5 (44 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Re:amaze** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **Re:amaze** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 370 |
| **Re:amaze** | N/A | N/A |

#### Incident Management

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (314 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (316 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (329 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (282 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (276 reviews) | Not enough data | 

#### Reporting

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Dashboards** | 8.5 (318 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (302 reviews) | Not enough data | 
| **Surveys** | 8.2 (231 reviews) | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | Not enough data | 
| **Self Service** | 8.6 (284 reviews) | Not enough data | 
| **Active Directory** | 8.5 (236 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to Re:amaze (4):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | Re:amaze | 
|---|---|---|
| **Small-Business** | 19.0% | 81.0% | 
| **Mid-Market** | 42.9% | 16.8% | 
| **Enterprise** | 38.0% | 2.2% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.1%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.8%

#### Re:amaze

- **Retail:** 19.0%
- **Apparel & Fashion:** 6.6%
- **Consumer Electronics:** 6.6%
- **Sporting Goods:** 5.8%
- **Consumer Goods:** 5.1%
- **Computer Software:** 5.1%
- **Automotive:** 4.4%
- **Information Technology and Services:** 4.4%
- **Marketing and Advertising:** 3.6%
- **Food & Beverages:** 2.9%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1897 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1214 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4407 reviews)

### Alternatives to Re:amaze

- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3884 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (558 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Re:amaze

- Title: [What if your pricing changes in the future? Will I be grandfathered?](https://www.g2.com/discussions/grandfathering) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth...."
- Title: [How do I utilize the search option better?](https://www.g2.com/discussions/33045-how-do-i-utilize-the-search-option-better) — 1 comment
  > **Top comment:** "Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's..."
- Title: [Do you offer discounts?](https://www.g2.com/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We offer discounts for businesses in the following industries:

- Education
- Non-profit
- Healthcare

We also offer bulk volume discounts for..."
- Title: [What is your team size and how long have you been around?](https://www.g2.com/discussions/about-re-amaze) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Re:amaze was founded in 2012 in San Jose, California. We're a small shop with roughly 15 employees. We're also the creators of Clearalias.com and..."
- Title: [What are Re:amaze's core features?](https://www.g2.com/discussions/core-features) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Re:amaze offers 4 core features.

1. Re:amaze Inbox is a shared inbox helpdesk tool built for your entire team to collaborate on customer support. Connect..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-re-amaze)