# Jira Service Management vs Pulseway Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Pulseway excels in mobile support, allowing IT stakeholders to manage and monitor systems from anywhere. Users appreciate the lightweight design and simple dashboard, which facilitates remote monitoring effectively.
- **Users say** that Jira Service Management stands out for its intuitive ticket management and workflow automation. Reviewers highlight its seamless integration with the Atlassian ecosystem, making it a robust choice for managing IT service and support operations.
- **According to verified reviews** , Pulseway receives high marks for its ease of setup and administration, with users noting a quick implementation process that helps them get started without hassle. This is particularly beneficial for small businesses looking for straightforward solutions.
- **Reviewers mention** that Jira Service Management offers excellent visibility and transparency in project tracking. Users find it easy to create, assign, and monitor tasks, which enhances collaboration and keeps everyone informed about project status and blockers.
- **G2 reviewers highlight** that Pulseway's alert system is particularly effective, providing timely notifications when systems behave abnormally. This feature is crucial for maintaining smooth operations and quick responses to potential issues.
- **Users report** that while Pulseway shines in certain areas, Jira Service Management's advanced features, such as AI text generation and summarization, provide a more comprehensive toolkit for larger teams and complex projects, making it a better fit for mid-market businesses.



| | Jira Service Management | Pulseway | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 988 | 123 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Small-Business (51.3% of reviews) | 
| **Entry Level Price** | 0/agent/month   | from $39 Tier based pricing  | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (49 reviews)
- Integrations (33 reviews)

Cons:
- Learning Curve (35 reviews)
- Complexity (29 reviews)

### Pulseway

Pros:
- Customer Support (14 reviews)
- Ease of Use (14 reviews)

Cons:
- Feature Issues (6 reviews)
- Improvement Needed (6 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | Pulseway | 
|---|---|---|
  | **Meets Requirements** | 8.8 (875 reviews) | 9.0 (109 reviews) | 
  | **Ease of Use** | 8.3 (882 reviews) | 9.1 (109 reviews) | 
  | **Ease of Setup** | 8.0 (488 reviews) | 9.0 (100 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 9.2 (90 reviews) | 
  | **Quality of Support** | 8.4 (758 reviews) | 9.0 (103 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 9.3 (89 reviews) | 
  | **Product Direction (% positive)** | 8.7 (840 reviews) | 9.0 (107 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### Pulseway

#### Entry-Level Pricing

Plan: Business 

Price: from $39 Tier based pricing 

Description: From 20 Monitored Systems

Key Features:
- Remote Monitoring and Management
- Instant Alerts 
- Native Mobile Apps

[Learn more about Pulseway](https://www.g2.com/products/pulseway/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 107 |
| **Pulseway** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (81 reviews) | Not enough data | 
| **Workflow** | 8.9 (87 reviews) | Not enough data | 
| **Response Automation** | 8.9 (81 reviews) | Not enough data | 
| **SLA Management** | 8.8 (85 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.8 (84 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (81 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (54 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | Not enough data | 
| **Email to Case** | 8.9 (80 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (75 reviews) | Not enough data | 
| **Social Integration** | 8.1 (71 reviews) | Not enough data | 
| **Voice** | 7.9 (68 reviews) | Not enough data | 

#### Platform

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | Not enough data | 
| **Customization ** | 8.4 (87 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (92 reviews) | Not enough data | 
| **Integration** | 8.8 (87 reviews) | Not enough data | 
| **Reporting** | 8.7 (86 reviews) | Not enough data | 
| **Dashboards** | 8.6 (84 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **Pulseway** | N/A | N/A |

#### Administration

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (181 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Reporting** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (151 reviews) | Not enough data | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | 9.7/10 | 7 |

#### Compatibility 

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **File Server Backup** | Not enough data | 9.7 (5 reviews) | 
| **Database Server Backup** | Not enough data | 9.0 (5 reviews) | 
| **Virtual Machines** | Not enough data | 9.7 (5 reviews) | 
| **Repository Models** | Not enough data | 9.7 (5 reviews) | 

#### Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Continuous Backup** | Not enough data | 10.0 (5 reviews) | 
| **Disaster Recovery** | Not enough data | 10.0 (5 reviews) | 
| **Storage Capacity** | Not enough data | 9.3 (5 reviews) | 
| **Remote Backup** | Not enough data | 10.0 (5 reviews) | 
| **Activity Monitoring** | Not enough data | 10.0 (6 reviews) | 

#### Compliance

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Security Standards** | Not enough data | 10.0 (7 reviews) | 
| **Cloud Data Protection** | Not enough data | 9.7 (6 reviews) | 
| **Data Deduplication** | Not enough data | 9.7 (5 reviews) | 

#### Agentic AI - Server Backup

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | 9.4/10 | 6 |

#### Functionality

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Real-time Sync** | Not enough data | 10.0 (6 reviews) | 
| **Storage Capacity** | Not enough data | 9.4 (6 reviews) | 
| **Remote Backup** | Not enough data | 9.4 (6 reviews) | 
| **Versioning** | Not enough data | 10.0 (6 reviews) | 
| **Mobile Backup Application** | Not enough data | 7.5 (6 reviews) | 

#### Compatibility 

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Disk Backup** | Not enough data | 9.4 (6 reviews) | 
| **Local Backup** | Not enough data | 7.8 (6 reviews) | 
| **Storage Formats** | Not enough data | 10.0 (5 reviews) | 

#### Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **File Sharing** | Not enough data | 9.4 (6 reviews) | 
| **Security Standards** | Not enough data | 10.0 (6 reviews) | 
| **Encrypted Storage** | Not enough data | 10.0 (5 reviews) | 

#### Agentic AI - Online Backup

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | 8.8/10 | 61 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Device Management** | Not enough data | 9.3 (54 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (59 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (45 reviews) | 
| **Application Deployment** | Not enough data | 8.8 (50 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 9.1 (56 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.1 (6 reviews) | 

#### Service Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Remote Access** | Not enough data | 8.9 (57 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.3 (5 reviews) | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | 9.4/10 | 19 |

#### Functionality

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 9.7 (16 reviews) | 
| **Alerting** | Not enough data | 9.7 (19 reviews) | 
| **Improvement Suggestions** | Not enough data | 9.2 (16 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.9 (15 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Performance Baseline** | Not enough data | 9.4 (15 reviews) | 
| **Data Visualization** | Not enough data | 9.2 (16 reviews) | 
| **Path Analysis** | Not enough data | 8.8 (15 reviews) | 

#### Analytics - Network Monitoring

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **Pulseway** | 8.3/10 | 19 |

#### Monitoring

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | 9.8 (18 reviews) | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | 9.7 (17 reviews) | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | 9.2 (15 reviews) | 
| **AI Monitoring** | 8.5 (70 reviews) | Not enough data | 

#### Management Tools

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | 8.7 (13 reviews) | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | 9.6 (13 reviews) | 
| **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | 9.2 (12 reviews) | 

#### Generative AI

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | 5.0 (7 reviews) | 
| **AI Text Summarization** | 8.3 (74 reviews) | 5.0 (7 reviews) | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | 8.9/10 | 37 |

#### Visibility 

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 8.6 (34 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.5 (35 reviews) | 
| **Reporting** | Not enough data | 8.7 (33 reviews) | 

#### Monitoring and Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Multi-Server Management** | Not enough data | 9.0 (33 reviews) | 
| **Automation** | Not enough data | 8.9 (28 reviews) | 
| **Performance Baseline** | Not enough data | 8.3 (30 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.4 (35 reviews) | 
| **Immediate Alert Notification** | Not enough data | 9.7 (35 reviews) | 
| **Proactive Server Monitoring Software** | Not enough data | 9.1 (32 reviews) | 

#### Cloud environment support

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | Not enough data | 7.9 (26 reviews) | 
| **Software Scaling** | Not enough data | 8.5 (30 reviews) | 

#### Agentic AI - Server Monitoring

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | 7.8/10 | 38 |

#### Administration

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.7 (32 reviews) | 
| **File Sharing** | Not enough data | 8.2 (32 reviews) | 
| **Session Recording** | Not enough data | 7.3 (25 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (32 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.6 (27 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.7 (29 reviews) | 

#### Maintenance

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.4 (34 reviews) | 
| **Remote Printing** | Not enough data | 7.1 (26 reviews) | 

#### Communication 

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Text Chat** | Not enough data | 7.9 (29 reviews) | 
| **VoIP** | Not enough data | 4.7 (24 reviews) | 
| **Video Conference Call** | Not enough data | 4.6 (24 reviews) | 
| **Screen Annotations** | Not enough data | 5.5 (26 reviews) | 

#### Security

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Data Encryption** | Not enough data | 7.3 (28 reviews) | 
| **Compliance** | Not enough data | 7.9 (27 reviews) | 

#### Device Support

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 9.1 (31 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.9 (32 reviews) | 
| **Cross-Platform** | Not enough data | 8.7 (33 reviews) | 

#### Performance

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Reporting** | Not enough data | 8.5 (33 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | 9.5/10 | 5 |

#### Functionality 

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Incremental Backup** | Not enough data | 10.0 (5 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.7 (5 reviews) | 
| **Bootable Disk** | Not enough data | 9.7 (5 reviews) | 
| **Online Restore** | Not enough data | 10.0 (5 reviews) | 

#### Performance

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 10.0 (5 reviews) | 
| **Unlimited Backup** | Not enough data | 8.7 (5 reviews) | 
| **Deduplication** | Not enough data | 9.7 (5 reviews) | 
| **Lag Free Operation** | Not enough data | 10.0 (5 reviews) | 

#### Agentic AI - PC Backup

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | 5.4/10 | 36 |

#### Generative AI

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.4 (34 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **Pulseway** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 370 |
| **Pulseway** | N/A | N/A |

#### Incident Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (314 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (316 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (329 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (282 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (276 reviews) | Not enough data | 

#### Reporting

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Dashboards** | 8.5 (318 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (302 reviews) | Not enough data | 
| **Surveys** | 8.2 (231 reviews) | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | Not enough data | 
| **Self Service** | 8.6 (284 reviews) | Not enough data | 
| **Active Directory** | 8.5 (236 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | N/A | N/A |

#### System Control

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Pulseway** | N/A | N/A |

#### Management

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Jira Service Management | Pulseway | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Pulseway (9):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Server Backup Software](https://www.g2.com/categories/server-backup), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Online Backup Software](https://www.g2.com/categories/online-backup), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [PC Backup Software](https://www.g2.com/categories/pc-backup)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | Pulseway | 
|---|---|---|
| **Small-Business** | 19.0% | 51.3% | 
| **Mid-Market** | 42.9% | 44.5% | 
| **Enterprise** | 38.0% | 4.2% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.1%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.8%

#### Pulseway

- **Information Technology and Services:** 29.4%
- **Computer & Network Security:** 11.8%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Health, Wellness and Fitness:** 2.5%
- **Telecommunications:** 2.5%
- **Retail:** 2.5%
- **Consumer Services:** 2.5%
- **Information Services:** 2.5%
- **Other:** 33.6%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1890 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (784 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (751 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1208 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (965 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)

### Alternatives to Pulseway

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1208 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (561 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1094 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1122 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4025 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Pulseway

- Title: [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) — 1 comment
  > **Top comment:** "Servers, PC's, Windows, Mac, Linux, etc."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-pulseway)