# Jira Service Management vs PagerDuty Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in **issue tracking** and **collaboration** , with users appreciating its ability to bring requests, workflows, and tracking together in one place. This integration helps teams manage work from submission to resolution without losing visibility.
- **Users say** that PagerDuty shines in **incident response** , particularly due to its seamless integration with the PagerDuty API and user-friendly mobile apps. Reviewers highlight how this centralization of alerts makes it easier for teams to respond quickly during critical issues.
- **According to verified reviews** , Jira Service Management offers robust **automation features** that enhance efficiency. Users have noted the dynamic forms that capture the correct information, which is particularly useful for knowledge management and incident documentation.
- **Reviewers mention** that PagerDuty's alerting capabilities are a strong point, as it provides notifications through multiple channels like phone calls, SMS, and emails. This feature helps filter out noise and ensures that teams are promptly informed about incidents, reducing downtime.
- **G2 reviewers highlight** that while Jira Service Management has a slightly lower overall satisfaction score, it still maintains a strong presence in the mid-market segment, indicating its reliability for businesses of that size. Users appreciate its comprehensive approach to service management.
- **Users express** that PagerDuty's ease of use and setup is a significant advantage, with many finding the interface intuitive and the automation in incident management streamlined. This contributes to a more organized incident response process, which is crucial for maintaining application uptime.



| | Jira Service Management | PagerDuty | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 988 | 966 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | 0/agent/month   | Free Trial 5 Users Per Month | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | PagerDuty | 
|---|---|---|
  | **Meets Requirements** | 8.8 (875 reviews) | 9.1 (819 reviews) | 
  | **Ease of Use** | 8.3 (882 reviews) | 8.6 (827 reviews) | 
  | **Ease of Setup** | 8.0 (488 reviews) | 8.2 (453 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 8.5 (414 reviews) | 
  | **Quality of Support** | 8.4 (758 reviews) | 8.9 (627 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 8.9 (351 reviews) | 
  | **Product Direction (% positive)** | 8.7 (840 reviews) | 8.4 (811 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 107 |
| **PagerDuty** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (81 reviews) | Not enough data | 
| **Workflow** | 8.9 (87 reviews) | Not enough data | 
| **Response Automation** | 8.9 (81 reviews) | Not enough data | 
| **SLA Management** | 8.8 (85 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.8 (84 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (81 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (54 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | Not enough data | 
| **Email to Case** | 8.9 (80 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (75 reviews) | Not enough data | 
| **Social Integration** | 8.1 (71 reviews) | Not enough data | 
| **Voice** | 7.9 (68 reviews) | Not enough data | 

#### Platform

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | Not enough data | 
| **Customization ** | 8.4 (87 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (92 reviews) | Not enough data | 
| **Integration** | 8.8 (87 reviews) | Not enough data | 
| **Reporting** | 8.7 (86 reviews) | Not enough data | 
| **Dashboards** | 8.6 (84 reviews) | Not enough data | 

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **PagerDuty** | 9.2/10 | 55 |

#### Automation

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Workload Processing** | Not enough data | Feature Not Available | 
| **Scalability** | Not enough data | 9.5 (50 reviews) | 
| **Intelligent Automation** | Not enough data | 9.5 (49 reviews) | 

#### Administration

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Administration Console** | Not enough data | 9.7 (50 reviews) | 
| **Workflow Management** | Not enough data | 9.6 (50 reviews) | 
| **IT Issue Identification** | Not enough data | 9.7 (50 reviews) | 
| **Proactive Workflow** | Not enough data | 9.6 (49 reviews) | 
| **Error Alerts** | Not enough data | 9.5 (48 reviews) | 
| **Service Management** | Not enough data | 9.8 (48 reviews) | 

#### Functionality

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Job Scheduling** | Not enough data | 9.6 (49 reviews) | 
| **API / Integrations** | Not enough data | 9.6 (49 reviews) | 
| **Integrations** | Not enough data | 9.6 (49 reviews) | 

#### Agentic AI - Workload Automation

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (5 reviews) | 
| **Decision Making** | Not enough data | 9.0 (5 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **PagerDuty** | N/A | N/A |

#### Administration

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (181 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Reporting** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (151 reviews) | Not enough data | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **PagerDuty** | 8.7/10 | 241 |

#### Monitoring

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | 9.2 (154 reviews) | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | 9.5 (184 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | 9.1 (165 reviews) ✓ Verified | 
| **AI Monitoring** | 8.5 (70 reviews) | 8.2 (19 reviews) | 

#### Management Tools

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | 9.2 (165 reviews) ✓ Verified | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | 9.1 (189 reviews) | 
| **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | 9.0 (178 reviews) ✓ Verified | 

#### Generative AI

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | 8.1 (43 reviews) | 
| **AI Text Summarization** | 8.3 (74 reviews) | 8.2 (45 reviews) | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | 7.6 (11 reviews) | 
| **Multi-step Planning** | 8.4 (60 reviews) | 7.8 (10 reviews) | 
| **Cross-system Integration** | 8.5 (59 reviews) | 8.7 (14 reviews) | 
| **Adaptive Learning** | 8.6 (60 reviews) | 8.5 (10 reviews) | 
| **Natural Language Interaction** | 8.6 (60 reviews) | 8.8 (11 reviews) | 
| **Proactive Assistance** | 8.6 (60 reviews) | 8.9 (11 reviews) | 
| **Decision Making** | 8.5 (60 reviews) | 8.6 (11 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **PagerDuty** | 9.5/10 | 55 |

#### Functionality

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Artificial Intelligence** | Not enough data | 9.6 (37 reviews) | 
| **Machine Learning** | Not enough data | 9.5 (35 reviews) | 
| **Systems Monitoring** | Not enough data | 9.7 (37 reviews) | 

#### Issue Resolution

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Root Cause Identification** | Not enough data | 9.6 (37 reviews) | 
| **Proactive Identification** | Not enough data | 9.6 (36 reviews) | 
| **Resolution Guidance** | Not enough data | 9.8 (39 reviews) | 

#### Management

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **System Integration** | Not enough data | 9.4 (47 reviews) | 
| **Alerting** | Not enough data | 9.7 (48 reviews) | 
| **Reporting** | Not enough data | 9.5 (39 reviews) | 

#### Generative AI

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (6 reviews) | 

#### Agentic AI - AIOps Platforms

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **PagerDuty** | 9.6/10 | 48 |

#### ServiceNow Apps

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.6 (42 reviews) | 
| **Value** | Not enough data | 9.6 (41 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **PagerDuty** | 8.3/10 | 33 |

#### Generative AI

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | 8.4 (30 reviews) | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | 8.5 (10 reviews) | 
| **Multi-step Planning** | 8.7 (24 reviews) | 8.0 (9 reviews) | 
| **Cross-system Integration** | 9.0 (24 reviews) | 9.0 (10 reviews) | 
| **Adaptive Learning** | 8.5 (24 reviews) | 8.0 (9 reviews) | 
| **Natural Language Interaction** | 8.5 (24 reviews) | 7.8 (9 reviews) | 
| **Proactive Assistance** | 8.7 (24 reviews) | 8.5 (9 reviews) | 
| **Decision Making** | 8.7 (24 reviews) | 8.3 (9 reviews) | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **PagerDuty** | 8.4/10 | 10 |

#### Automation Support - Runbook Automation

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Common Tool Integration** | Not enough data | 9.0 (10 reviews) | 
| **Scripting Language Support** | Not enough data | 8.1 (8 reviews) | 
| **Routine Task Automation** | Not enough data | 7.4 (9 reviews) | 
| **Automated Task Notifications** | Not enough data | 8.8 (8 reviews) | 

#### Error Management - Runbook Automation

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Runbook Procedure Updates** | Not enough data | 8.8 (7 reviews) | 
| **Recovery Options** | Not enough data | 7.9 (8 reviews) | 
| **Error Management in Automation** | Not enough data | 7.9 (8 reviews) | 

#### Customization - Runbook Automation

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Runbook Customization** | Not enough data | 7.6 (7 reviews) | 
| **Workflow Customization** | Not enough data | 8.3 (8 reviews) | 
| **Incident Response Customization** | Not enough data | 9.0 (7 reviews) | 

#### Compliance and Reporting - Runbook Automation

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Security Management** | Not enough data | 8.8 (7 reviews) | 
| **Compliance Standards Adherence** | Not enough data | 8.1 (8 reviews) | 
| **Reporting and Auditing** | Not enough data | 8.3 (8 reviews) | 

#### Performance - Runbook Automation

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Self-Service for Non-IT Staff** | Not enough data | 8.5 (8 reviews) | 
| **Team Collaboration Enhancement** | Not enough data | 8.5 (8 reviews) | 
| **Load Handling Performance** | Not enough data | 8.6 (7 reviews) | 

#### Agentic AI - Runbook Automation

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **PagerDuty** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 370 |
| **PagerDuty** | N/A | N/A |

#### Incident Management

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (314 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (316 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (329 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (282 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (276 reviews) | Not enough data | 

#### Reporting

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Dashboards** | 8.5 (318 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (302 reviews) | Not enough data | 
| **Surveys** | 8.2 (231 reviews) | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | Not enough data | 
| **Self Service** | 8.6 (284 reviews) | Not enough data | 
| **Active Directory** | 8.5 (236 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to Jira Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to PagerDuty (5):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | PagerDuty | 
|---|---|---|
| **Small-Business** | 19.0% | 18.8% | 
| **Mid-Market** | 42.9% | 43.3% | 
| **Enterprise** | 38.0% | 37.8% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.1%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.8%

#### PagerDuty

- **Information Technology and Services:** 23.2%
- **Computer Software:** 20.9%
- **Financial Services:** 5.7%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.6%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.9%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1902 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1220 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4555 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (207 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1902 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-pagerduty)