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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Enterprise (55.1% of reviews)
Entry-Level Pricing
0/agent/month
Contact Us 1 Users, Product or Hybrid Per Year
Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansOnspring
Star Rating
(80)4.7 out of 5
Market Segments
Enterprise (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users, Product or Hybrid Per Year
Learn more about OnspringSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticketing system, with a score of 9.1, making ticket creation and response user experiences highly efficient. In contrast, Onspring's ticketing system, while functional, does not match this level of performance, leading to a less streamlined experience for users.
- Reviewers mention that Onspring shines in its quality of support, achieving a remarkable score of 9.5, which is significantly higher than Jira Service Management's score of 8.2. This indicates that users find Onspring's customer service more responsive and helpful when issues arise.
- G2 users highlight that Onspring's ease of use is a standout feature, scoring 9.0 compared to Jira Service Management's 8.1. This suggests that Onspring provides a more intuitive interface, making it easier for teams to adopt and utilize the software effectively.
- Users on G2 report that Jira Service Management offers robust SLA management features, scoring 8.4, which helps teams maintain service level agreements effectively. However, Onspring's SLA management capabilities are not as highly rated, indicating potential limitations in this area.
- Reviewers mention that Onspring's reporting and analytics features are particularly strong, with a score of 9.1, allowing for better insights and data-driven decision-making. In comparison, Jira Service Management's reporting capabilities, while adequate, do not provide the same depth of analysis.
- Users say that Onspring's contract management features, including contract templates and audit trails, are highly rated, with scores of 9.3 and 9.8 respectively. This indicates a comprehensive approach to contract management that Jira Service Management does not match, as it lacks similar specialized features.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Onspring
Plan & Price Your Onspring Platform
Contact Us
1 Users, Product or Hybrid Per Year
Build exactly what your team needs based on license model and platform level. Learn more here: https://onspring.com/company/pricing/
- https://onspring.com/company/pricing/
Free Trial
Jira Service Management
Free Trial is available
Onspring
No trial information availableRatings
Meets Requirements
8.7
844
9.0
62
Ease of Use
8.2
851
8.7
62
Ease of Setup
8.0
459
8.4
50
Ease of Admin
8.0
363
8.7
49
Quality of Support
8.4
728
9.5
62
Has the product been a good partner in doing business?
8.7
340
9.3
49
Product Direction (% positive)
8.7
813
9.6
60
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
Management
9.0
153
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
152
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Setup
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
7.2
6
Not enough data
7.4
7
Management
Not enough data
7.2
6
Not enough data
8.1
7
Not enough data
5.0
5
Generative AI
Not enough data
Feature Not Available
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
145
|
Verified
Feature Not Available
9.0
149
|
Verified
Feature Not Available
9.1
146
|
Verified
9.2
8
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
9.0
7
9.0
148
|
Verified
9.2
8
9.0
135
|
Verified
9.0
7
Generative AI
8.0
76
Feature Not Available
8.3
74
Feature Not Available
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Audit Management
Not enough data
9.0
17
Not enough data
8.7
15
Not enough data
8.9
19
Not enough data
9.1
16
Not enough data
9.4
19
Regulatory Change Management
Not enough data
8.2
19
Not enough data
8.3
19
Not enough data
8.1
20
Not enough data
8.2
17
Not enough data
7.6
15
Not enough data
7.7
17
Risk Management
Not enough data
9.1
21
Not enough data
9.4
21
Not enough data
9.3
21
Not enough data
8.7
17
Third Party & Supplier Risk Management
Not enough data
8.8
16
Not enough data
8.0
16
Not enough data
8.0
15
Not enough data
7.7
15
Business Continuity Management
Not enough data
7.6
13
Not enough data
7.3
13
Not enough data
7.1
11
Ethics and Compliance Learning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.9
15
Not enough data
8.5
19
Not enough data
6.8
16
Not enough data
9.2
20
Services
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
9.6
23
Not enough data
9.1
17
Contract Creation & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Feature Not Available
Not enough data
Not enough data
Other Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Contract Data
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Contract Lifecycle Management (CLM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
8.6
7
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
7.8
6
Execution
Not enough data
6.7
6
Not enough data
7.0
5
Not enough data
9.0
7
Analytics
Not enough data
9.0
7
Not enough data
7.6
7
Not enough data
7.3
5
Integration
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
6.0
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI- Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workflows - Audit Management
Not enough data
7.6
12
Not enough data
7.2
12
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
8.3
10
Documentation - Audit Management
Not enough data
7.6
11
Not enough data
Feature Not Available
Reporting & Analytics - Audit Management
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
7.9
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform AI Features - Policy Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Regulatory Change Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
Not enough data
7.4
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Incident Management
8.7
305
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
279
Not enough data
8.5
275
Not enough data
Reporting
8.5
308
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
275
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Generative AI - Security Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Onspring are categorized as Incident Management
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Service Desk, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Onspring
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Insurance
15.4%
Hospital & Health Care
11.5%
Financial Services
7.7%
Transportation/Trucking/Railroad
3.8%
Computer Software
3.8%
Other
57.7%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
What is Onspring used for?
1 Comment
👨V
Onspring is a great tool for business process automation. It ships with sample processes around Goverenance, Risk, Compliance, Disaster Recovery, Vender...Read more
Onspring has no more discussions with answers
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