Compare Jira Service Management and Onspring 
Featured Products
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Enterprise (55.1% of reviews)
Entry-Level Pricing
0/agent/month
Contact Us 1 Users, Product or Hybrid Per Year
Jira Service Management
Star Rating
(966)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansOnspring
Star Rating
(80)4.7 out of 5
Market Segments
Enterprise (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users, Product or Hybrid Per Year
Learn more about OnspringSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in its integration capabilities, particularly with the Atlassian suite, making it a favorite for teams that rely on multiple tools. Users appreciate how this integration enhances their ability to track the development lifecycle and manage tasks effectively.
- Users say Onspring stands out for its intuitive design, which makes it easy for both users and administrators to navigate. Reviewers highlight that the platform feels organized and efficient, allowing for seamless management of processes and data.
- According to verified reviews, Jira Service Management has a higher overall satisfaction score, indicating that users generally find it to be a more reliable choice for incident management. This is reflected in the positive feedback about its ease of use for both IT and non-IT teams.
- Reviewers mention that Onspring's customization options are a significant advantage, allowing organizations to tailor the platform to their specific needs. This flexibility is often praised, especially for teams looking for a solution that can adapt to various workflows.
- G2 reviewers highlight the quality of support provided by Onspring, which is rated highly by users. Many appreciate the responsive assistance they receive, contributing to a smoother experience when addressing issues or questions.
- Users report that while Jira Service Management has a robust feature set, some find it challenging to configure for their specific workflows. This can lead to a steeper learning curve compared to Onspring, which is noted for its user-friendly interface and straightforward setup process.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Onspring
Plan & Price Your Onspring Platform
Contact Us
1 Users, Product or Hybrid Per Year
Build exactly what your team needs based on license model and platform level. Learn more here: https://onspring.com/company/pricing/
- https://onspring.com/company/pricing/
Free Trial
Jira Service Management
Free Trial is available
Onspring
No trial information availableRatings
Meets Requirements
8.7
855
9.0
62
Ease of Use
8.2
862
8.7
62
Ease of Setup
8.0
468
8.4
50
Ease of Admin
8.0
366
8.7
49
Quality of Support
8.4
738
9.5
62
Has the product been a good partner in doing business?
8.7
343
9.3
49
Product Direction (% positive)
8.7
823
9.6
60
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
83
Not enough data
8.9
79
Not enough data
8.8
80
Not enough data
8.8
80
Not enough data
9.2
80
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
86
Not enough data
8.9
87
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
178
|
Verified
Not enough data
Management
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Setup
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
7.2
6
Not enough data
7.4
7
Management
Not enough data
7.2
6
Not enough data
8.1
7
Not enough data
5.0
5
Generative AI
Not enough data
Feature Not Available
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
145
|
Verified
Feature Not Available
9.0
149
|
Verified
Feature Not Available
9.1
146
|
Verified
9.2
8
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
9.0
7
9.0
148
|
Verified
9.2
8
9.0
135
|
Verified
9.0
7
Generative AI
8.0
76
Feature Not Available
8.3
74
Feature Not Available
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Contract Creation & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Feature Not Available
Not enough data
Not enough data
Other Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Contract Data
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Contract Lifecycle Management (CLM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
8.6
7
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
7.8
6
Execution
Not enough data
6.7
6
Not enough data
7.0
5
Not enough data
9.0
7
Analytics
Not enough data
9.0
7
Not enough data
7.6
7
Not enough data
7.3
5
Integration
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
6.0
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI- Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workflows - Audit Management
Not enough data
7.6
12
Not enough data
7.2
12
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
8.3
10
Documentation - Audit Management
Not enough data
7.6
11
Not enough data
Feature Not Available
Reporting & Analytics - Audit Management
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
7.9
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform AI Features - Policy Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Regulatory Change Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
Not enough data
7.4
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Incident Management
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Not enough data
Reporting
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
277
Not enough data
8.5
236
Not enough data
8.4
232
Not enough data
Agentic AI - Service Desk
8.2
75
Not enough data
8.2
74
Not enough data
8.3
72
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Generative AI - Security Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management
Not enough data
9.1
21
Not enough data
9.4
21
Not enough data
9.3
21
Not enough data
8.7
17
Business Continuity Management
Not enough data
7.6
13
Not enough data
7.3
13
Not enough data
7.1
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
7.9
15
Not enough data
8.5
19
Not enough data
6.8
16
Not enough data
9.2
20
Services
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
9.6
23
Not enough data
9.1
17
Categories
Categories
Shared Categories
Jira Service Management and Onspring are categorized as Incident Management
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Service Desk, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Onspring
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Insurance
15.4%
Hospital & Health Care
11.5%
Financial Services
7.7%
Transportation/Trucking/Railroad
3.8%
Banking
3.8%
Other
57.7%
Alternatives
Discussions
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Onspring used for?
1 Comment
👨V
Onspring is a great tool for business process automation. It ships with sample processes around Goverenance, Risk, Compliance, Disaster Recovery, Vender...Read more
Onspring has no more discussions with answers
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