# Jira Service Management vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in **ease of use** , with many users praising its intuitive interface and quick integration process. One user highlighted how "easy to remote in and install software and update patches," making daily tasks more efficient.
- **Users say** that Jira Service Management is a strong contender for **project management** needs, particularly for IT and support teams. Reviewers appreciate its ability to "track open tickets and monitor progress," which is crucial for maintaining workflow and accountability.
- **According to verified reviews** , NinjaOne stands out for its **customer support** , with users noting the responsiveness and helpfulness of the support team. One user mentioned that "Daniel is exceptionally responsive," which enhances the overall user experience.
- **Reviewers mention** that Jira Service Management offers robust **automation capabilities** , with a "no-code automation engine" that allows teams to create flexible ITSM workflows. This feature is particularly beneficial for organizations looking to streamline their processes.
- **G2 reviewers highlight** that while NinjaOne has a strong overall rating, some users feel it could improve in areas like **ticketing systems** , where Jira Service Management shines with its high scores. Users appreciate Jira's effective ticket assignment and management features.
- **Users report** that both products have their strengths, but NinjaOne's **constant updates** and user-friendly design give it an edge in day-to-day usability. One user noted the "intuitive UI" and "decent pricing," making it a favorable choice for many organizations.



| | Jira Service Management | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 977 | 4,306 | 
| **Largest Market Segment** | Mid-Market (43.2% of reviews) | Mid-Market (49.0% of reviews) | 
| **Entry Level Price** | 0/agent/month   | No pricing available | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.7 (865 reviews) | 9.0 (4093 reviews) | 
  | **Ease of Use** | 8.2 (872 reviews) | 9.1 (4135 reviews) | 
  | **Ease of Setup** | 8.0 (478 reviews) | 9.1 (3885 reviews) | 
  | **Ease of Admin** | 8.0 (366 reviews) | 9.1 (3085 reviews) | 
  | **Quality of Support** | 8.4 (748 reviews) | 9.1 (3924 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (343 reviews) | 9.4 (3018 reviews) | 
  | **Product Direction (% positive)** | 8.7 (830 reviews) | 9.7 (3963 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 103 |
| **NinjaOne** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (85 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (81 reviews) | Not enough data | 
| **Workflow** | 8.9 (85 reviews) | Not enough data | 
| **Response Automation** | 8.9 (80 reviews) | Not enough data | 
| **SLA Management** | 8.8 (82 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.8 (82 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (81 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.5 (77 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Generation** | 7.9 (54 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (53 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | Not enough data | 
| **Email to Case** | 8.9 (80 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (73 reviews) | Not enough data | 
| **Social Integration** | 8.1 (71 reviews) | Not enough data | 
| **Voice** | 7.9 (68 reviews) | Not enough data | 

#### Platform

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Mobile User Support** | 8.1 (84 reviews) | Not enough data | 
| **Customization ** | 8.4 (86 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (89 reviews) | Not enough data | 
| **Integration** | 8.8 (84 reviews) | Not enough data | 
| **Reporting** | 8.7 (84 reviews) | Not enough data | 
| **Dashboards** | 8.7 (81 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 204 |
| **NinjaOne** | 7.9/10 | 846 |

#### Administration

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | 8.2 (678 reviews) | 
| **Asset Management** | 8.5 (160 reviews) ✓ Verified | 8.8 (725 reviews) | 
| **Reports & Analytics** | 8.9 (171 reviews) ✓ Verified | 8.3 (724 reviews) | 

#### Service Desk

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | 8.1 (718 reviews) | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | 7.9 (669 reviews) | 
| **Process Workflow** | 8.8 (179 reviews) ✓ Verified | 7.7 (645 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Reporting** | 9.0 (154 reviews) ✓ Verified | 8.3 (639 reviews) | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | 9.0 (645 reviews) | 
| **Access Management** | 8.7 (148 reviews) ✓ Verified | 8.7 (616 reviews) | 
| **Asset Management** | 8.6 (144 reviews) ✓ Verified | 8.8 (617 reviews) | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | 8.4 (591 reviews) | 

#### Functionality

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Ticketing System** | 9.2 (160 reviews) ✓ Verified | 7.6 (641 reviews) | 
| **Performance Logging** | 8.8 (150 reviews) | 8.5 (627 reviews) | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | 8.9 (671 reviews) | 
| **Automation** | 8.9 (154 reviews) ✓ Verified | 9.0 (688 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | 7.0 (177 reviews) | 
| **Multi-step Planning** | 8.5 (79 reviews) | 6.8 (173 reviews) | 
| **Cross-system Integration** | 8.4 (82 reviews) | 6.9 (170 reviews) | 
| **Adaptive Learning** | 8.3 (79 reviews) | 6.8 (173 reviews) | 
| **Natural Language Interaction** | 8.3 (80 reviews) | 6.7 (171 reviews) | 
| **Proactive Assistance** | 8.1 (80 reviews) | 6.8 (170 reviews) | 
| **Decision Making** | 8.3 (81 reviews) | 6.8 (169 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 416 |

#### Compatibility 

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (369 reviews) | 
| **Database Server Backup** | Not enough data | 8.2 (306 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (330 reviews) | 
| **Repository Models** | Not enough data | 8.3 (289 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (306 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (304 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (346 reviews) | 
| **Activity Monitoring** | Not enough data | 9.2 (367 reviews) | 

#### Compliance

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (303 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (286 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (67 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (66 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (64 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (64 reviews) | 
| **Decision Making** | Not enough data | 7.5 (65 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 448 |

#### Functionality

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.3 (93 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (350 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (390 reviews) | 
| **Versioning** | Not enough data | 8.6 (356 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.6 (358 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (332 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.2 (335 reviews) | 
| **Security Standards** | Not enough data | 8.8 (341 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (338 reviews) | 

#### Agentic AI - Online Backup

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 2811 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (2526 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (684 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (471 reviews) | 

#### Monitoring and Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (2451 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (1944 reviews) | 
| **Application Deployment** | Not enough data | 8.7 (2140 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 9.1 (2462 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (533 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (509 reviews) | 

#### Service Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Remote Access** | Not enough data | 9.2 (2345 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (472 reviews) | 
| **Ticketing** | Not enough data | 7.6 (575 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (526 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (468 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (480 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (459 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (456 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (464 reviews) | 
| **Decision Making** | Not enough data | 7.1 (460 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 507 |

#### Scope

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.7 (428 reviews) | 
| **Multi-OS Support** | Not enough data | 8.9 (455 reviews) | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.5 (449 reviews) | 
| **Endpoint Protection** | Not enough data | 8.3 (409 reviews) | 
| **Remote Wiping** | Not enough data | 7.5 (391 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (432 reviews) | 
| **Device Configuration** | Not enough data | 8.7 (432 reviews) | 
| **Device Compliance** | Not enough data | 8.7 (415 reviews) | 
| **Usage Information** | Not enough data | 8.8 (414 reviews) | 
| **Data Separation** | Not enough data | 7.8 (375 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (171 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (169 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (167 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (165 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (169 reviews) | 
| **Decision Making** | Not enough data | 7.2 (170 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 780 |

#### Functionality

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.8 (702 reviews) | 
| **Alerting** | Not enough data | 9.0 (736 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (618 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (616 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.4 (282 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (573 reviews) | 
| **Data Visualization** | Not enough data | 8.2 (587 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (540 reviews) | 

#### Analytics - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (239 reviews) | 

#### Security - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 164 |
| **NinjaOne** | 8.0/10 | 614 |

#### Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | 9.3 (572 reviews) ✓ Verified | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | 9.2 (570 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | 8.5 (511 reviews) ✓ Verified | 
| **AI Monitoring** | 8.5 (69 reviews) | 7.2 (200 reviews) | 

#### Management Tools

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | 8.3 (505 reviews) | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.0 (135 reviews) ✓ Verified | 8.5 (490 reviews) ✓ Verified | 

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.3 (74 reviews) | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | 7.6 (99 reviews) | 
| **Multi-step Planning** | 8.4 (60 reviews) | 7.5 (97 reviews) | 
| **Cross-system Integration** | 8.5 (59 reviews) | 7.8 (96 reviews) | 
| **Adaptive Learning** | 8.6 (60 reviews) | 7.3 (95 reviews) | 
| **Natural Language Interaction** | 8.6 (60 reviews) | 7.2 (95 reviews) | 
| **Proactive Assistance** | 8.6 (60 reviews) | 7.4 (95 reviews) | 
| **Decision Making** | 8.5 (60 reviews) | 7.5 (93 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1309 |

#### Asset Inventory

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1194 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1170 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (1025 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.4 (295 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1070 reviews) | 

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (242 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (227 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (222 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (218 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (225 reviews) | 
| **Decision Making** | Not enough data | 7.1 (222 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1161 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1049 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1008 reviews) | 
| **Integrations** | Not enough data | 8.2 (1073 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 2023 |

#### Administration

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (1736 reviews) | 
| **File Sharing** | Not enough data | 8.7 (1618 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1423 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (1744 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (1537 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.8 (1599 reviews) | 

#### Maintenance

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.2 (1758 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1336 reviews) | 

#### Communication 

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1436 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.2 (1304 reviews) | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (1357 reviews) | 
| **Compliance** | Not enough data | 8.4 (1393 reviews) | 

#### Device Support

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.6 (1365 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (1470 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (1439 reviews) | 

#### Performance

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1540 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 364 |

#### Functionality 

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (335 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.9 (296 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (299 reviews) | 
| **Online Restore** | Not enough data | 8.6 (323 reviews) | 

#### Performance

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (321 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (308 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.6 (310 reviews) | 

#### Agentic AI - PC Backup

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (89 reviews) | 
| **Decision Making** | Not enough data | 7.1 (90 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 255 |

#### Management and Discovery - IT Documentation

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (224 reviews) | 
| **Version Control** | Not enough data | 8.4 (222 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (225 reviews) | 

#### Operations - IT Documentation

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (226 reviews) | 
| **Automation** | Not enough data | 8.9 (241 reviews) | 
| **Reporting** | Not enough data | 8.4 (227 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 143 |

#### Generative AI - Autonomous Endpoint Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (67 reviews) | 
| **Adaptive** | Not enough data | 7.4 (70 reviews) | 
| **Predictive** | Not enough data | 7.4 (68 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.0 (130 reviews) | 
| **Oversees** | Not enough data | 8.3 (78 reviews) | 
| **Self-Healing** | Not enough data | 8.1 (80 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.1 (117 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.4/10 | 361 |
| **NinjaOne** | N/A | N/A |

#### Incident Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (308 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (314 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (327 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (281 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (275 reviews) | Not enough data | 

#### Reporting

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Dashboards** | 8.5 (311 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (301 reviews) | Not enough data | 
| **Surveys** | 8.2 (231 reviews) | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | Not enough data | 
| **Self Service** | 8.6 (281 reviews) | Not enough data | 
| **Active Directory** | 8.5 (235 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (73 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (76 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (73 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 677 |

#### Platform - Mobile Device Management (MDM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (465 reviews) | 

#### Operating System

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (639 reviews) | 
| **Apple Support** | Not enough data | 8.2 (584 reviews) | 
| **Android Support** | Not enough data | 8.5 (554 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (571 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (501 reviews) | 
| **Whitelist** | Not enough data | 8.4 (498 reviews) | 
| **Blacklist** | Not enough data | 8.3 (492 reviews) | 
| **Usage Information** | Not enough data | 8.5 (509 reviews) | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (507 reviews) | 
| **Security** | Not enough data | 8.7 (520 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (150 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (147 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (143 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (139 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (145 reviews) | 
| **Decision Making** | Not enough data | 7.7 (142 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 1011 |

#### Analysis

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (779 reviews) | 

#### Platform

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (723 reviews) | 
| **Remote Access** | Not enough data | 9.2 (921 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (700 reviews) | 
| **Asset Tracking** | Not enough data | 8.6 (792 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.4 (747 reviews) | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.8 (812 reviews) | 
| **Patch Management** | Not enough data | 9.2 (925 reviews) | 
| **Disaster Recovery** | Not enough data | 7.7 (690 reviews) | 
| **Service Management** | Not enough data | 8.8 (755 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (707 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (175 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (157 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (161 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (155 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (153 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (158 reviews) | 
| **Decision Making** | Not enough data | 7.0 (154 reviews) | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Jira Service Management (3):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to NinjaOne (14):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | NinjaOne | 
|---|---|---|
| **Small-Business** | 18.9% | 43.5% | 
| **Mid-Market** | 43.2% | 49.0% | 
| **Enterprise** | 37.9% | 7.6% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 31.0%
- **Computer Software:** 16.3%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 30.4%

#### NinjaOne

- **Information Technology and Services:** 26.9%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Retail:** 2.3%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (230 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1348 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."
- Title: [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) — 2 comments, 1 upvote
  > **Top comment:** "They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-ninjaone)