# Jira Service Management vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in **ease of use** , with users praising its clean and intuitive dashboard that simplifies device management. Reviewers highlight the logical organization of devices and the fast search capabilities, making it easy to find what they need quickly.
- **Users say** that Jira Service Management is particularly strong in **issue tracking and workflow management**. Many appreciate how it consolidates requests, workflows, and tracking into one platform, which enhances visibility from submission to resolution.
- **According to verified reviews** , NinjaOne's **remote access features** are a standout, allowing for one-click remote sessions to any Windows or Mac device. This capability is noted as a significant time-saver for troubleshooting and support tasks.
- **Reviewers mention** that Jira Service Management offers robust **automation capabilities** , which help streamline processes and reduce manual work. Users find the dynamic forms particularly useful for capturing the right information during incident reporting.
- **G2 reviewers highlight** that NinjaOne's **real-time monitoring** and automated patching features are impressive, enabling users to keep devices up to date effortlessly. This proactive approach to device management is frequently commended for saving time and enhancing security.
- **Users express mixed feelings** about Jira Service Management's **setup process** , with some noting that while it can be effective, it may require more configuration than expected. In contrast, NinjaOne is often praised for its straightforward setup, which allows teams to get started quickly.



| | Jira Service Management | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 977 | 4,307 | 
| **Largest Market Segment** | Mid-Market (43.2% of reviews) | Mid-Market (49.0% of reviews) | 
| **Entry Level Price** | 0/agent/month   | No pricing available | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.7 (865 reviews) | 9.0 (4096 reviews) | 
  | **Ease of Use** | 8.2 (872 reviews) | 9.1 (4138 reviews) | 
  | **Ease of Setup** | 8.0 (478 reviews) | 9.1 (3887 reviews) | 
  | **Ease of Admin** | 8.0 (366 reviews) | 9.1 (3085 reviews) | 
  | **Quality of Support** | 8.4 (748 reviews) | 9.1 (3927 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (343 reviews) | 9.4 (3018 reviews) | 
  | **Product Direction (% positive)** | 8.7 (830 reviews) | 9.7 (3965 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 103 |
| **NinjaOne** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (85 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (81 reviews) | Not enough data | 
| **Workflow** | 8.9 (85 reviews) | Not enough data | 
| **Response Automation** | 8.9 (80 reviews) | Not enough data | 
| **SLA Management** | 8.8 (82 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.8 (82 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (81 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.5 (77 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Generation** | 7.9 (54 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (53 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | Not enough data | 
| **Email to Case** | 8.9 (80 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (73 reviews) | Not enough data | 
| **Social Integration** | 8.1 (71 reviews) | Not enough data | 
| **Voice** | 7.9 (68 reviews) | Not enough data | 

#### Platform

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Mobile User Support** | 8.1 (84 reviews) | Not enough data | 
| **Customization ** | 8.4 (86 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (89 reviews) | Not enough data | 
| **Integration** | 8.8 (84 reviews) | Not enough data | 
| **Reporting** | 8.7 (84 reviews) | Not enough data | 
| **Dashboards** | 8.7 (81 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 204 |
| **NinjaOne** | 7.9/10 | 846 |

#### Administration

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | 8.2 (678 reviews) | 
| **Asset Management** | 8.5 (160 reviews) ✓ Verified | 8.8 (725 reviews) | 
| **Reports & Analytics** | 8.9 (171 reviews) ✓ Verified | 8.3 (724 reviews) | 

#### Service Desk

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | 8.1 (718 reviews) | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | 7.9 (669 reviews) | 
| **Process Workflow** | 8.8 (179 reviews) ✓ Verified | 7.7 (645 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Reporting** | 9.0 (154 reviews) ✓ Verified | 8.3 (639 reviews) | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | 9.0 (645 reviews) | 
| **Access Management** | 8.7 (148 reviews) ✓ Verified | 8.7 (616 reviews) | 
| **Asset Management** | 8.6 (144 reviews) ✓ Verified | 8.8 (617 reviews) | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | 8.4 (591 reviews) | 

#### Functionality

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Ticketing System** | 9.2 (160 reviews) ✓ Verified | 7.6 (641 reviews) | 
| **Performance Logging** | 8.8 (150 reviews) | 8.5 (627 reviews) | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | 8.9 (671 reviews) | 
| **Automation** | 8.9 (154 reviews) ✓ Verified | 9.0 (688 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | 7.0 (177 reviews) | 
| **Multi-step Planning** | 8.5 (79 reviews) | 6.8 (173 reviews) | 
| **Cross-system Integration** | 8.4 (82 reviews) | 6.9 (170 reviews) | 
| **Adaptive Learning** | 8.3 (79 reviews) | 6.8 (173 reviews) | 
| **Natural Language Interaction** | 8.3 (80 reviews) | 6.7 (171 reviews) | 
| **Proactive Assistance** | 8.1 (80 reviews) | 6.8 (170 reviews) | 
| **Decision Making** | 8.3 (81 reviews) | 6.8 (169 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 416 |

#### Compatibility 

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (369 reviews) | 
| **Database Server Backup** | Not enough data | 8.2 (306 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (330 reviews) | 
| **Repository Models** | Not enough data | 8.3 (289 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (306 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (304 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (346 reviews) | 
| **Activity Monitoring** | Not enough data | 9.2 (367 reviews) | 

#### Compliance

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (303 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (286 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (67 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (66 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (64 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (64 reviews) | 
| **Decision Making** | Not enough data | 7.5 (65 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 448 |

#### Functionality

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.3 (93 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (350 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (390 reviews) | 
| **Versioning** | Not enough data | 8.6 (356 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.6 (358 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (332 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.2 (335 reviews) | 
| **Security Standards** | Not enough data | 8.8 (341 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (338 reviews) | 

#### Agentic AI - Online Backup

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 2813 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (2527 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (685 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (471 reviews) | 

#### Monitoring and Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (2453 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (1945 reviews) | 
| **Application Deployment** | Not enough data | 8.7 (2142 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 9.1 (2463 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (533 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (509 reviews) | 

#### Service Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Remote Access** | Not enough data | 9.2 (2347 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (472 reviews) | 
| **Ticketing** | Not enough data | 7.6 (575 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (526 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (468 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (480 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (459 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (456 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (464 reviews) | 
| **Decision Making** | Not enough data | 7.1 (460 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 507 |

#### Scope

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.7 (428 reviews) | 
| **Multi-OS Support** | Not enough data | 8.9 (455 reviews) | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.5 (449 reviews) | 
| **Endpoint Protection** | Not enough data | 8.3 (409 reviews) | 
| **Remote Wiping** | Not enough data | 7.5 (391 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (432 reviews) | 
| **Device Configuration** | Not enough data | 8.7 (432 reviews) | 
| **Device Compliance** | Not enough data | 8.7 (415 reviews) | 
| **Usage Information** | Not enough data | 8.8 (414 reviews) | 
| **Data Separation** | Not enough data | 7.8 (375 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (171 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (169 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (167 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (165 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (169 reviews) | 
| **Decision Making** | Not enough data | 7.2 (170 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 780 |

#### Functionality

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.8 (702 reviews) | 
| **Alerting** | Not enough data | 9.0 (736 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (618 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (616 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.4 (282 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (573 reviews) | 
| **Data Visualization** | Not enough data | 8.2 (587 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (540 reviews) | 

#### Analytics - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (239 reviews) | 

#### Security - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 164 |
| **NinjaOne** | 8.0/10 | 614 |

#### Monitoring

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | 9.3 (572 reviews) ✓ Verified | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | 9.2 (570 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | 8.5 (511 reviews) ✓ Verified | 
| **AI Monitoring** | 8.5 (69 reviews) | 7.2 (200 reviews) | 

#### Management Tools

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | 8.3 (505 reviews) | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | 9.0 (135 reviews) ✓ Verified | 8.5 (490 reviews) ✓ Verified | 

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.3 (74 reviews) | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | 7.6 (99 reviews) | 
| **Multi-step Planning** | 8.4 (60 reviews) | 7.5 (97 reviews) | 
| **Cross-system Integration** | 8.5 (59 reviews) | 7.8 (96 reviews) | 
| **Adaptive Learning** | 8.6 (60 reviews) | 7.3 (95 reviews) | 
| **Natural Language Interaction** | 8.6 (60 reviews) | 7.2 (95 reviews) | 
| **Proactive Assistance** | 8.6 (60 reviews) | 7.4 (95 reviews) | 
| **Decision Making** | 8.5 (60 reviews) | 7.5 (93 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1310 |

#### Asset Inventory

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1195 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1171 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (1025 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.4 (295 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1070 reviews) | 

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (242 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (227 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (222 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (218 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (225 reviews) | 
| **Decision Making** | Not enough data | 7.1 (222 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1162 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1049 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1008 reviews) | 
| **Integrations** | Not enough data | 8.2 (1073 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 2024 |

#### Administration

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (1736 reviews) | 
| **File Sharing** | Not enough data | 8.7 (1618 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1423 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (1745 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (1537 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.8 (1599 reviews) | 

#### Maintenance

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.2 (1759 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1337 reviews) | 

#### Communication 

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1437 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.2 (1304 reviews) | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (1357 reviews) | 
| **Compliance** | Not enough data | 8.4 (1393 reviews) | 

#### Device Support

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.6 (1365 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (1470 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (1440 reviews) | 

#### Performance

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1540 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 364 |

#### Functionality 

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (335 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.9 (296 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (299 reviews) | 
| **Online Restore** | Not enough data | 8.6 (323 reviews) | 

#### Performance

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (321 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (308 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.6 (310 reviews) | 

#### Agentic AI - PC Backup

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (89 reviews) | 
| **Decision Making** | Not enough data | 7.1 (90 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 255 |

#### Management and Discovery - IT Documentation

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (224 reviews) | 
| **Version Control** | Not enough data | 8.4 (222 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (225 reviews) | 

#### Operations - IT Documentation

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (226 reviews) | 
| **Automation** | Not enough data | 8.9 (241 reviews) | 
| **Reporting** | Not enough data | 8.4 (227 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 143 |

#### Generative AI - Autonomous Endpoint Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (67 reviews) | 
| **Adaptive** | Not enough data | 7.4 (70 reviews) | 
| **Predictive** | Not enough data | 7.4 (68 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.0 (130 reviews) | 
| **Oversees** | Not enough data | 8.3 (78 reviews) | 
| **Self-Healing** | Not enough data | 8.1 (80 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.1 (117 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.4/10 | 361 |
| **NinjaOne** | N/A | N/A |

#### Incident Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (308 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (314 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (327 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (281 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (275 reviews) | Not enough data | 

#### Reporting

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Dashboards** | 8.5 (311 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (301 reviews) | Not enough data | 
| **Surveys** | 8.2 (231 reviews) | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | Not enough data | 
| **Self Service** | 8.6 (281 reviews) | Not enough data | 
| **Active Directory** | 8.5 (235 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (73 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (76 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (73 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 677 |

#### Platform - Mobile Device Management (MDM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (465 reviews) | 

#### Operating System

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (639 reviews) | 
| **Apple Support** | Not enough data | 8.2 (584 reviews) | 
| **Android Support** | Not enough data | 8.5 (554 reviews) | 

#### Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (571 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (501 reviews) | 
| **Whitelist** | Not enough data | 8.4 (498 reviews) | 
| **Blacklist** | Not enough data | 8.3 (492 reviews) | 
| **Usage Information** | Not enough data | 8.5 (509 reviews) | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (507 reviews) | 
| **Security** | Not enough data | 8.7 (520 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (150 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (147 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (143 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (139 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (145 reviews) | 
| **Decision Making** | Not enough data | 7.7 (142 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 1011 |

#### Analysis

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (779 reviews) | 

#### Platform

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (723 reviews) | 
| **Remote Access** | Not enough data | 9.2 (921 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (700 reviews) | 
| **Asset Tracking** | Not enough data | 8.6 (792 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.4 (747 reviews) | 

#### Security

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.8 (812 reviews) | 
| **Patch Management** | Not enough data | 9.2 (925 reviews) | 
| **Disaster Recovery** | Not enough data | 7.7 (690 reviews) | 
| **Service Management** | Not enough data | 8.8 (755 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (707 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Jira Service Management | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (175 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (157 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (161 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (155 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (153 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (158 reviews) | 
| **Decision Making** | Not enough data | 7.0 (154 reviews) | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Jira Service Management (3):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to NinjaOne (14):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [IT Documentation Software](https://www.g2.com/categories/it-documentation)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | NinjaOne | 
|---|---|---|
| **Small-Business** | 18.9% | 43.5% | 
| **Mid-Market** | 43.2% | 49.0% | 
| **Enterprise** | 37.9% | 7.6% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 31.0%
- **Computer Software:** 16.3%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 30.4%

#### NinjaOne

- **Information Technology and Services:** 26.9%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.6%
- **Retail:** 2.3%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1868 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1154 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3967 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1043 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (238 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1359 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."
- Title: [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) — 2 comments, 1 upvote
  > **Top comment:** "They are in the process of adding full Mac integration. Basic services like AV, Splashtop support and some monitoring work, properly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-ninjaone)