# Jira Service Management vs monday service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in its integration capabilities, particularly with the Atlassian ecosystem, allowing for seamless management of service requests and incident workflows. Users appreciate its intuitive ticket management and workflow automation features, which streamline IT service operations.
- **Users say** that monday service stands out for its high level of customization, enabling teams to create personalized columns, tags, and outcomes. This flexibility is highlighted as a key advantage, making it easier for users to tailor the platform to their specific needs.
- **Reviewers mention** that while Jira Service Management has a robust feature set, some users find it challenging to configure for their unique workflows. This can lead to a steeper learning curve compared to monday service, which is often praised for its user-friendly automation features.
- **According to verified reviews** , monday service shines in its automation capabilities, with users noting that they can easily see when automations are triggered. This feature is particularly appreciated for enhancing productivity and reducing manual tasks.
- **G2 reviewers highlight** that Jira Service Management has a higher overall satisfaction score, reflecting its strong performance in areas like ticket response and collaboration. Users have noted the effectiveness of its centralized platform for managing customer requests, which contributes to a more efficient support experience.
- **Users report** that while both platforms offer solid support features, Jira Service Management receives slightly higher marks for the quality of support provided. Reviewers have expressed satisfaction with the assistance available, particularly during complex implementations, compared to monday service's support experience.




| | Jira Service Management | monday service | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 986 | 238 | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Steep Learning Curve (29 reviews)

### monday service

Pros:
- Ease of Use (31 reviews)
- Efficiency (13 reviews)

Cons:
- Limited Features (9 reviews)
- Limited Functionality (7 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | monday service | 
|---|---|---|
  | **Meets Requirements** | 8.8 (874 reviews) | 8.6 (157 reviews) | 
  | **Ease of Use** | 8.3 (881 reviews) | 8.8 (180 reviews) | 
  | **Ease of Setup** | 8.0 (487 reviews) | 8.6 (169 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 8.8 (46 reviews) | 
  | **Quality of Support** | 8.4 (757 reviews) | 8.3 (141 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 8.7 (45 reviews) | 
  | **Product Direction (% positive)** | 8.7 (839 reviews) | 9.2 (143 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### monday service

#### Entry-Level Pricing

Plan: Pro

Price: $38.00 1 Seat / Month

Description: Gain insights into your entire service operations


Key Features:
- Dynamic auto-responses for any channel
- AI actions (1,000 actions per month)
- Customize email server (monday-inbox) prefix

[Browse all 3 editions](https://www.g2.com/products/monday-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 106 |
| **monday service** | 8.5/10 | 28 |

#### Ticket and Case Management

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | 8.8 (15 reviews) | 
| **Ticket response user experience** | 9.1 (81 reviews) | 7.6 (12 reviews) | 
| **Workflow** | 9.0 (86 reviews) | 9.0 (12 reviews) | 
| **Response Automation** | 8.9 (81 reviews) | 8.2 (11 reviews) | 
| **SLA Management** | 8.8 (84 reviews) | 7.7 (8 reviews) | 
| **Attachments/Screencasts** | 8.8 (83 reviews) | 8.0 (9 reviews) | 
| **Ticket Collaboration** | 9.2 (81 reviews) | 9.1 (9 reviews) | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | 7.2 (6 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | 8.7 (5 reviews) | 
| **AI Text Summarization** | 7.9 (54 reviews) | 8.7 (5 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | 8.7 (5 reviews) | 
| **Natural Language Interaction** | 8.5 (40 reviews) | 8.7 (5 reviews) | 
| **Proactive Assistance** | 8.3 (40 reviews) | 8.7 (5 reviews) | 

#### Communication Channels

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | 9.2 (8 reviews) | 
| **Email to Case** | 8.9 (80 reviews) | 7.4 (7 reviews) | 
| **Chat/Live Support** | 8.3 (75 reviews) | Feature Not Available | 
| **Social Integration** | 8.1 (71 reviews) | Feature Not Available | 
| **Voice** | 7.9 (68 reviews) | Feature Not Available | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | 7.9 (12 reviews) | 
| **Customization ** | 8.4 (87 reviews) | 8.5 (9 reviews) | 
| **User, Role, and Access Management** | 8.9 (91 reviews) | 7.7 (10 reviews) | 
| **Third-Party Integrations** | 8.8 (86 reviews) | 8.3 (10 reviews) | 
| **Reporting** | 8.7 (86 reviews) | 8.5 (13 reviews) | 
| **Activity Dashboard** | 8.7 (83 reviews) | 9.0 (13 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **monday service** | 9.0/10 | 14 |

#### Administration

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | 9.2 (8 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Help Desk** | 8.9 (179 reviews) ✓ Verified | 8.3 (5 reviews) | 
| **Incident Reports** | 8.8 (179 reviews) ✓ Verified | 8.3 (5 reviews) | 
| **Process Workflow** | 8.9 (181 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Reporting** | 9.0 (154 reviews) ✓ Verified | 9.2 (8 reviews) | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | 9.3 (7 reviews) | 
| **Performance Logging** | 8.8 (151 reviews) | 9.2 (6 reviews) | 
| **Alerting** | 8.7 (155 reviews) ✓ Verified | Feature Not Available | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | 9.4 (8 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (80 reviews) | 9.4 (8 reviews) | 
| **Cross-system Integration** | 8.4 (82 reviews) | 9.2 (6 reviews) | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | 9.2 (6 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **monday service** | N/A | N/A |

#### Monitoring

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.0 (150 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.5 (70 reviews) | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | 8.7 (5 reviews) | 

#### Management Tools

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 9.0 (135 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 26 |
| **monday service** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 369 |
| **monday service** | 8.4/10 | 157 |

#### Incident Management

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (312 reviews) | 9.0 (43 reviews) | 
| **Ticket Prioritization** | 8.8 (315 reviews) | 9.3 (34 reviews) | 
| **Ticket Notifications** | 8.8 (330 reviews) | 8.6 (39 reviews) | 
| **Knowledge Base** | 8.5 (281 reviews) | 8.2 (24 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.5 (275 reviews) | 7.8 (22 reviews) | 
| **Real-Time Notifications** | Not enough data | 8.7 (5 reviews) | 

#### Reporting

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Dashboards** | 8.5 (316 reviews) | 8.8 (67 reviews) | 
| **Time Tracking** | 8.4 (302 reviews) | 7.8 (33 reviews) | 
| **Surveys** | 8.2 (231 reviews) | 8.8 (22 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | 7.5 (31 reviews) | 
| **Self Service** | 8.6 (284 reviews) | 9.1 (44 reviews) | 
| **Active Directory** | 8.5 (236 reviews) | 8.7 (21 reviews) | 
| **Multi-Channel Access** | 8.4 (232 reviews) | 8.7 (35 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (75 reviews) | 8.0 (31 reviews) | 
| **Multi-step Planning** | 8.2 (73 reviews) | 7.8 (24 reviews) | 
| **Cross-system Integration** | 8.4 (79 reviews) | 8.3 (39 reviews) | 
| **Adaptive Learning** | 8.5 (73 reviews) | 7.7 (21 reviews) | 
| **Natural Language Interaction** | 8.3 (72 reviews) | 7.2 (23 reviews) | 
| **Proactive Assistance** | 8.5 (74 reviews) | 7.3 (21 reviews) | 
| **Decision Making** | 8.6 (73 reviews) | 7.2 (19 reviews) | 
| **Third-Party Integrations** | Not enough data | 6.9 (8 reviews) | 

#### Additional Functionality

| Feature | Jira Service Management | monday service | 
|---|---|---|
| **Project Management** | Not enough data | 10.0 (8 reviews) | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | 9.9 (14 reviews) | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | 8.6 (11 reviews) | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | 10.0 (8 reviews) | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Jira Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)



---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | monday service | 
|---|---|---|
| **Small-Business** | 19.0% | 35.7% | 
| **Mid-Market** | 43.2% | 52.9% | 
| **Enterprise** | 37.8% | 11.4% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.2%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.6%

#### monday service

- **Marketing and Advertising:** 18.9%
- **Information Technology and Services:** 8.9%
- **Financial Services:** 5.0%
- **Computer Software:** 3.9%
- **Hospital & Health Care:** 3.3%
- **Manufacturing:** 3.3%
- **Insurance:** 2.8%
- **Retail:** 2.8%
- **Hospitality:** 2.8%
- **Real Estate:** 2.2%
- **Other:** 46.1%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1358 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1986 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1273 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (972 reviews)
- [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) — 4.0/5 stars (324 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

### Alternatives to monday service

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1358 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7084 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3017 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1986 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7965 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (14467 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1273 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (636 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### monday service

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-monday-service)