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At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Enterprise (46.1% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(955)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansMicrosoft System Center
Star Rating
(585)4.1 out of 5
Market Segments
Enterprise (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft System CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in user satisfaction, boasting a significantly higher overall score compared to Microsoft System Center. Users appreciate its ease of use, particularly highlighting how both IT and non-IT teams can effectively provide customer support and manage tasks seamlessly.
- According to verified reviews, Jira Service Management's implementation process is praised for its intuitive onboarding, making it easier for teams to get started quickly. In contrast, users of Microsoft System Center have expressed frustration with setup challenges, noting difficulties in usability that hinder their productivity.
- Reviewers mention that Jira Service Management's integration with the Atlassian suite is a standout feature, allowing teams to leverage a wide range of tools effectively. This integration is seen as a significant advantage, while Microsoft System Center users have reported limitations in flexibility and ease of use, particularly when managing service requests.
- Users say that Jira Service Management provides robust reporting and analytics capabilities, which help teams track the development lifecycle and manage bugs efficiently. On the other hand, Microsoft System Center users have noted that while it supports ITIL frameworks, it lacks the same level of intuitive reporting features, leading to a less satisfying experience.
- According to recent feedback, Jira Service Management is recognized for its strong support quality, with users feeling well-supported in their operations. In contrast, Microsoft System Center users have reported mixed experiences with support, indicating that they often face challenges that are not adequately addressed.
- G2 reviewers highlight that Jira Service Management's ticketing system is particularly effective, receiving high praise for its functionality. Meanwhile, Microsoft System Center users have expressed concerns about the ticketing process, describing it as cumbersome and less user-friendly, which can lead to delays in issue resolution.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Microsoft System Center
No pricing availableFree Trial
Jira Service Management
Free Trial is available
Microsoft System Center
No trial information availableRatings
Meets Requirements
8.7
845
8.6
478
Ease of Use
8.2
852
7.7
477
Ease of Setup
8.0
460
7.0
320
Ease of Admin
8.0
364
7.9
323
Quality of Support
8.4
729
8.0
444
Has the product been a good partner in doing business?
8.7
341
8.1
298
Product Direction (% positive)
8.7
814
7.4
461
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
165
|
Verified
8.7
62
|
Verified
8.5
159
|
Verified
8.6
63
|
Verified
8.9
171
|
Verified
8.7
65
|
Verified
Service Desk
8.9
177
|
Verified
8.7
58
|
Verified
8.8
177
|
Verified
8.5
59
|
Verified
8.8
176
|
Verified
8.3
59
|
Verified
Management
9.0
153
|
Verified
8.9
16
|
Verified
8.9
147
|
Verified
8.5
16
|
Verified
8.7
148
|
Verified
8.6
13
|
Verified
8.6
144
|
Verified
8.7
13
|
Verified
8.6
139
|
Verified
8.3
13
Functionality
9.2
159
|
Verified
8.6
13
|
Verified
8.8
149
8.5
14
8.7
154
|
Verified
9.0
16
|
Verified
8.9
152
|
Verified
8.8
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
80
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Performance Management
Not enough data
9.4
8
Not enough data
8.6
6
Not enough data
9.2
8
Monitoring
Not enough data
8.8
8
Not enough data
8.3
7
Not enough data
8.1
6
Generative AI
Not enough data
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
306
Not enough data
8.8
314
Not enough data
8.8
324
Not enough data
8.4
280
Not enough data
8.5
276
Not enough data
Reporting
8.5
309
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
276
Not enough data
8.5
236
Not enough data
8.4
231
Not enough data
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.6
12
Platform
Not enough data
9.0
8
Not enough data
8.8
13
Not enough data
9.2
6
Not enough data
8.3
13
Not enough data
8.3
10
Security
Not enough data
8.6
14
Not enough data
9.0
14
Not enough data
8.3
8
Not enough data
9.3
7
Not enough data
9.1
9
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Microsoft System Center are categorized as IT Service Management (ITSM) Tools
Unique Categories
Jira Service Management is categorized as Incident Management, Service Desk, IT Alerting, and Help Desk
Microsoft System Center is categorized as Data Center Infrastructure Management (DCIM), Enterprise IT Management, Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft System Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.0%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.3%
Information Technology and Services
19.1%
Education Management
6.2%
Government Administration
5.5%
Computer Software
5.1%
Hospital & Health Care
3.9%
Other
60.2%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
What does Microsoft System Center do?
2 Comments
SC
Microsoft System Center is a suite of management tools for IT infrastructure. Components include SCCM for software deployment, SCOM for monitoring, VMM for...Read more
Microsoft System Center has no more discussions with answers
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