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# Jira Service Management vs Matrix42 Service Management Comparison - What are their main differences?

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Jira Service ManagementMatrix42 Service Management[+ Add Product](#)

Pricing

**Jira Service Management**
Free Trial

**0** /agent/month · Free

**20** /agent/month · Standard

**40** /agent/month · Premium

**$$$** · Enterprise

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**Matrix42 Service Management**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**Jira Service Management**
$$$$$

**Matrix42 Service Management**
Not enough reviews yet

Average Discount

**Jira Service Management**
11%

**Matrix42 Service Management**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Jira Service Management** 6 months
Based on 100 responses

**Matrix42 Service Management** 6 months
Based on 100 responses

Return on Investment

**Jira Service Management** 6 months
Based on 100 responses

**Matrix42 Service Management** 6 months
Based on 100 responses

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

 ![Matrix42 Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c6dcd451381de69ae17dd8b73dbd4964/matrix42-service-management.png "Matrix42 Service Management")

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**Pros & Cons**
from reviews

**Jira Service Management**

Ease of Use (49)

Integrations (33)

Learning Curve (35)

Complexity (29)

**Matrix42 Service Management**
Not enough data

Integrations

**Jira Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image")

Bitbucket

](https://www.g2.com/products/bitbucket/reviews)[
View all
](https://www.g2.com/products/jira-service-management/integrations)

**Matrix42 Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[
View all
](https://www.g2.com/products/matrix42-service-management/integrations)

Screenshots

**Jira Service Management**
 ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png)

**Matrix42 Service Management**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**Jira Service Management**

**8.8** /10

Based on 896 responses

**Matrix42 Service Management** Not enough data

Ease of Use

**Jira Service Management**

**8.3** /10

Based on 903 responses

**Matrix42 Service Management** Not enough data

Ease of Setup

**Jira Service Management**

**8.1** /10

Based on 510 responses

**Matrix42 Service Management** Not enough data

Ease of Admin

**Jira Service Management**

**8.0** /10

Based on 377 responses

**Matrix42 Service Management** Not enough data

Quality of Support

**Jira Service Management**

**8.4** /10

Based on 776 responses

**Matrix42 Service Management** Not enough data

Has the product been a good partner in doing business?

**Jira Service Management**

**8.7** /10

Based on 354 responses

**Matrix42 Service Management** Not enough data

Product Direction (% positive)

**Jira Service Management**

**8.7** /10

Based on 854 responses

**Matrix42 Service Management** Not enough data

**Features**
ratings from reviews

Help Desk

**8.8** /10

Based on 129 responses

Not enough data

IT Service Management (ITSM) Tools

**8.7** /10

Based on 206 responses

Not enough data

Incident Management

**8.7** /10

Based on 167 responses

Not enough data

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IT Alerting

**8.6** /10

Based on 26 responses

Not enough data

Service Desk

**8.5** /10

Based on 383 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
19.0%

Mid-Market(51-1000 emp.)
43.2%

Enterprise(\> 1000 emp.)
37.8%

Small-Business(50 or fewer emp.)
19.0%

Mid-Market(51-1000 emp.)
43.2%

Enterprise(\> 1000 emp.)
37.8%

Small-Business(50 or fewer emp.)
33.3%

Mid-Market(51-1000 emp.)
33.3%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
33.3%

Mid-Market(51-1000 emp.)
33.3%

Enterprise(\> 1000 emp.)
33.3%

**Reviewers' Industry**

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)
Jira Service Management

Information Technology and Services
31.0%

Computer Software
16.1%

Financial Services
5.1%

Internet
4.3%

Telecommunications
3.1%

Other
40.4%

[![Matrix42 Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c6dcd451381de69ae17dd8b73dbd4964/matrix42-service-management.png "Matrix42 Service Management")](https://www.g2.com/products/matrix42-service-management/reviews)
Matrix42 Service Management

Information Technology and Services
100.0%

Other
0.0%

Alternatives

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