# Jira Service Management vs ManageEngine SupportCenter Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to ManageEngine SupportCenter Plus. Users appreciate its ability to seamlessly integrate with the Atlassian suite, enhancing collaboration and support across teams.
- **According to verified reviews** , Jira Service Management stands out for its user-friendly interface, making it easy for both IT and non-IT teams to provide effective customer support. Reviewers highlight the platform's intuitive design, which simplifies ticket management and workflow tracking.
- **Users say** that ManageEngine SupportCenter Plus offers a solid experience in terms of ease of implementation and customer support. Many users have found it beneficial for raising tickets and generating custom reports, indicating that it can be a practical choice for organizations looking for straightforward solutions.
- **Reviewers mention** that while ManageEngine SupportCenter Plus has a commendable ease of use, it falls short in areas like ticket response user experience and quality of support compared to Jira Service Management. Users have noted that Jira's ticket response features are particularly robust, contributing to a more efficient support process.
- **G2 reviewers highlight** the importance of workflow management, where Jira Service Management shines with its advanced capabilities. Users appreciate features like SLA management and response automation, which help streamline operations and ensure timely resolutions.
- **According to recent feedback** , both products have their strengths, but Jira Service Management's higher ratings in customization and integration capabilities make it a more versatile option for businesses looking to tailor their support processes. Users have noted that the ability to customize workflows and integrate with other tools is a significant advantage for Jira.



| | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 3.6 out of 5 | 
| **Total Reviews** | 977 | 12 | 
| **Largest Market Segment** | Mid-Market (43.2% of reviews) | Mid-Market (41.7% of reviews) | 
| **Entry Level Price** | 0/agent/month   | No pricing available | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### ManageEngine SupportCenter Plus

**Not enough data**

---
## Ratings Comparison
| Rating | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
  | **Meets Requirements** | 8.7 (865 reviews) | 7.5 (10 reviews) | 
  | **Ease of Use** | 8.2 (872 reviews) | 8.3 (10 reviews) | 
  | **Ease of Setup** | 8.0 (478 reviews) | Not enough data | 
  | **Ease of Admin** | 8.0 (366 reviews) | Not enough data | 
  | **Quality of Support** | 8.4 (748 reviews) | 7.0 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (343 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.7 (830 reviews) | 7.7 (10 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### ManageEngine SupportCenter Plus

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 103 |
| **ManageEngine SupportCenter Plus** | 7.3/10 | 8 |

#### Ticket and Case Management

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (85 reviews) | 9.0 (7 reviews) | 
| **Ticket response user experience** | 9.1 (81 reviews) | 8.1 (8 reviews) | 
| **Workflow** | 8.9 (85 reviews) | 7.7 (8 reviews) | 
| **Response Automation** | 8.9 (80 reviews) | 7.9 (8 reviews) | 
| **SLA Management** | 8.8 (82 reviews) | 7.7 (8 reviews) | 
| **Attachments/Screencasts** | 8.8 (82 reviews) | 7.3 (8 reviews) | 
| **Ticket Collaboration** | 9.2 (81 reviews) | 8.1 (8 reviews) | 
| **Customer and Contacts Database** | 8.5 (77 reviews) | 6.3 (8 reviews) | 

#### Generative AI

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **AI Text Generation** | 7.9 (54 reviews) | 6.5 (8 reviews) | 
| **AI Text Summarization** | 7.9 (53 reviews) | 6.5 (8 reviews) | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | 8.3 (8 reviews) | 
| **Email to Case** | 8.9 (80 reviews) | 7.7 (8 reviews) | 
| **Chat/Live Support** | 8.3 (73 reviews) | 6.7 (8 reviews) | 
| **Social Integration** | 8.1 (71 reviews) | 5.6 (8 reviews) | 
| **Voice** | 7.9 (68 reviews) | 5.2 (8 reviews) | 

#### Platform

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Mobile User Support** | 8.1 (84 reviews) | 6.5 (8 reviews) | 
| **Customization ** | 8.4 (86 reviews) | 7.5 (8 reviews) | 
| **User, Role, and Access Management** | 8.9 (89 reviews) | 8.8 (8 reviews) | 
| **Integration** | 8.8 (84 reviews) | 6.3 (8 reviews) | 
| **Reporting** | 8.7 (84 reviews) | 7.9 (8 reviews) | 
| **Dashboards** | 8.7 (81 reviews) | 7.9 (8 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 204 |
| **ManageEngine SupportCenter Plus** | N/A | N/A |

#### Administration

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (160 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (171 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (179 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Reporting** | 9.0 (154 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (148 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (144 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Ticketing System** | 9.2 (160 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (150 reviews) | Not enough data | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.9 (154 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 164 |
| **ManageEngine SupportCenter Plus** | N/A | N/A |

#### Monitoring

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.5 (69 reviews) | Not enough data | 

#### Management Tools

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 9.0 (135 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **ManageEngine SupportCenter Plus** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.4/10 | 361 |
| **ManageEngine SupportCenter Plus** | N/A | N/A |

#### Incident Management

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (308 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (314 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (327 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (281 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (275 reviews) | Not enough data | 

#### Reporting

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Dashboards** | 8.5 (311 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (301 reviews) | Not enough data | 
| **Surveys** | 8.2 (231 reviews) | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | Not enough data | 
| **Self Service** | 8.6 (281 reviews) | Not enough data | 
| **Active Directory** | 8.5 (235 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (73 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (76 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (73 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting)



---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | ManageEngine SupportCenter Plus | 
|---|---|---|
| **Small-Business** | 18.9% | 16.7% | 
| **Mid-Market** | 43.2% | 41.7% | 
| **Enterprise** | 37.9% | 41.7% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 31.0%
- **Computer Software:** 16.3%
- **Financial Services:** 4.9%
- **Internet:** 4.4%
- **Telecommunications:** 3.2%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.7%
- **Other:** 30.4%

#### ManageEngine SupportCenter Plus

- **Information Technology and Services:** 33.3%
- **Government Administration:** 16.7%
- **Computer & Network Security:** 16.7%
- **Manufacturing:** 8.3%
- **Public Policy:** 8.3%
- **Marketing and Advertising:** 8.3%
- **Food Production:** 8.3%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)

### Alternatives to ManageEngine SupportCenter Plus

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### ManageEngine SupportCenter Plus

- Title: [What is ManageEngine SupportCenter Plus used for?](https://www.g2.com/discussions/what-is-manageengine-supportcenter-plus-used-for) — 1 comment
  > **Top comment:** "HelpDesk ticketing solution"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-manageengine-manageengine-supportcenter-plus)