Compare Jira Service Management and ManageEngine SupportCenter Plus 
At a Glance
Market Segments
Mid-Market (43.2% of reviews)
Mid-Market (41.7% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(975)4.3 out of 5
Market Segments
Mid-Market (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansManageEngine SupportCenter Plus
Star Rating
(12)3.6 out of 5
Market Segments
Mid-Market (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine SupportCenter PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to ManageEngine SupportCenter Plus. Users appreciate its ability to seamlessly integrate with the Atlassian suite, enhancing collaboration and support across teams.
- According to verified reviews, Jira Service Management stands out for its user-friendly interface, making it easy for both IT and non-IT teams to provide effective customer support. Reviewers highlight the platform's intuitive design, which simplifies ticket management and workflow tracking.
- Users say that ManageEngine SupportCenter Plus offers a solid experience in terms of ease of implementation and customer support. Many users have found it beneficial for raising tickets and generating custom reports, indicating that it can be a practical choice for organizations looking for straightforward solutions.
- Reviewers mention that while ManageEngine SupportCenter Plus has a commendable ease of use, it falls short in areas like ticket response user experience and quality of support compared to Jira Service Management. Users have noted that Jira's ticket response features are particularly robust, contributing to a more efficient support process.
- G2 reviewers highlight the importance of workflow management, where Jira Service Management shines with its advanced capabilities. Users appreciate features like SLA management and response automation, which help streamline operations and ensure timely resolutions.
- According to recent feedback, both products have their strengths, but Jira Service Management's higher ratings in customization and integration capabilities make it a more versatile option for businesses looking to tailor their support processes. Users have noted that the ability to customize workflows and integrate with other tools is a significant advantage for Jira.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
ManageEngine SupportCenter Plus
No pricing availableFree Trial
Jira Service Management
Free Trial is available
ManageEngine SupportCenter Plus
No trial information availableRatings
Meets Requirements
8.7
864
7.5
10
Ease of Use
8.2
871
8.3
10
Ease of Setup
8.0
477
Not enough data
Ease of Admin
8.0
366
Not enough data
Quality of Support
8.4
747
7.0
9
Has the product been a good partner in doing business?
8.7
343
Not enough data
Product Direction (% positive)
8.7
829
7.7
10
Features by Category
Ticket and Case Management
9.0
85
9.0
7
9.1
81
8.1
8
8.9
85
7.7
8
8.9
80
7.9
8
8.8
82
7.7
8
8.8
82
7.3
8
9.2
81
8.1
8
8.5
77
6.3
8
Generative AI
7.9
54
6.5
8
7.9
53
6.5
8
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
8.3
8
8.9
80
7.7
8
8.3
73
6.7
8
8.1
71
5.6
8
7.9
68
5.2
8
Platform
8.1
84
6.5
8
8.4
86
7.5
8
8.9
89
8.8
8
8.8
84
6.3
8
8.7
84
7.9
8
8.7
81
7.9
8
Administration
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
179
|
Verified
Not enough data
Management
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
150
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
147
|
Verified
Not enough data
8.5
69
Not enough data
Management Tools
9.1
150
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Not enough data
Generative AI
8.0
76
Not enough data
8.3
74
Not enough data
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Incident Management
8.7
308
Not enough data
8.8
314
Not enough data
8.8
327
Not enough data
8.5
280
Not enough data
8.5
275
Not enough data
Reporting
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
226
Not enough data
8.6
281
Not enough data
8.5
235
Not enough data
8.4
232
Not enough data
Agentic AI - Service Desk
8.2
73
Not enough data
8.2
73
Not enough data
8.4
75
Not enough data
8.5
73
Not enough data
8.3
72
Not enough data
8.4
73
Not enough data
8.6
73
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and ManageEngine SupportCenter Plus are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
ManageEngine SupportCenter Plus has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine SupportCenter Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer Software
16.3%
Financial Services
4.9%
Internet
4.4%
Telecommunications
3.2%
Other
40.3%
Information Technology and Services
33.3%
Government Administration
16.7%
Computer & Network Security
16.7%
Manufacturing
8.3%
Public Policy
8.3%
Other
16.7%
Alternatives
Discussions
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
ManageEngine SupportCenter Plus has no more discussions with answers
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