# Jira Service Management vs LogMeIn Resolve Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in its **intuitive ticket management** and **workflow automation** , making it a preferred choice for teams looking to streamline their IT service operations. Users appreciate its ability to integrate seamlessly with the Atlassian ecosystem, enhancing overall efficiency.
- **Users say** that LogMeIn Resolve provides a reliable experience for managing Windows endpoints, with strong **device visibility** and a user-friendly interface. This makes it a solid option for organizations focused on remote access and endpoint management.
- **Reviewers mention** that Jira Service Management's **real-time tracking** capabilities offer excellent visibility into project status, which is crucial for teams managing complex workflows. This feature is particularly highlighted by users involved in large-scale digital transformation projects.
- **According to verified reviews** , LogMeIn Resolve shines in its **single portal** approach for employee support, which simplifies the support process and enhances user satisfaction. This streamlined experience is often noted as a key benefit by its users.
- **G2 reviewers highlight** that while both products have similar star ratings, Jira Service Management's overall G2 Score reflects a higher level of user satisfaction, indicating that it may better meet the needs of teams looking for comprehensive service management solutions.
- **Users report** that Jira Service Management's **customizable service desks** allow for tailored workflows, which can be a game-changer for organizations with specific operational requirements. In contrast, some users feel that LogMeIn Resolve, while effective, may not offer the same level of customization.



| | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 988 | 469 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Mid-Market (42.9% of reviews) | 
| **Entry Level Price** | 0/agent/month   | $29.00 25 endpoints; unlimited agents | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### LogMeIn Resolve

Pros:
- Ease of Use (54 reviews)
- Remote Control (29 reviews)

Cons:
- Remote Access Issues (13 reviews)
- Expensive (12 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
  | **Meets Requirements** | 8.8 (875 reviews) | 9.0 (379 reviews) | 
  | **Ease of Use** | 8.3 (882 reviews) | 9.0 (380 reviews) | 
  | **Ease of Setup** | 8.0 (488 reviews) | 8.9 (212 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 8.9 (184 reviews) | 
  | **Quality of Support** | 8.4 (758 reviews) | 8.7 (329 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 8.7 (172 reviews) | 
  | **Product Direction (% positive)** | 8.7 (840 reviews) | 8.0 (365 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### LogMeIn Resolve

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 25 endpoints; unlimited agents

Description: Secure unattended access of managed Windows, Mac, and Android devices.

Key Features:
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access

[Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 107 |
| **LogMeIn Resolve** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (81 reviews) | Not enough data | 
| **Workflow** | 8.9 (87 reviews) | Not enough data | 
| **Response Automation** | 8.9 (81 reviews) | Not enough data | 
| **SLA Management** | 8.8 (85 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.8 (84 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (81 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (54 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | Not enough data | 
| **Email to Case** | 8.9 (80 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (75 reviews) | Not enough data | 
| **Social Integration** | 8.1 (71 reviews) | Not enough data | 
| **Voice** | 7.9 (68 reviews) | Not enough data | 

#### Platform

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | Not enough data | 
| **Customization ** | 8.4 (87 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (92 reviews) | Not enough data | 
| **Integration** | 8.8 (87 reviews) | Not enough data | 
| **Reporting** | 8.7 (86 reviews) | Not enough data | 
| **Dashboards** | 8.6 (84 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **LogMeIn Resolve** | N/A | N/A |

#### Administration

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (181 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Reporting** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (151 reviews) | Not enough data | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | 9.0/10 | 36 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Device Management** | Not enough data | 9.3 (23 reviews) | 
| **Asset Management** | Not enough data | 8.3 (6 reviews) | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (25 reviews) | 
| **Asset Tracking** | Not enough data | 9.1 (20 reviews) | 
| **Application Deployment** | Not enough data | 8.7 (21 reviews) | 
| **Patch Management** | Not enough data | 8.3 (22 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Remote Access** | Not enough data | 9.6 (32 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | 10.0/10 | 8 |

#### Scope

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | 10.0 (5 reviews) | 

#### Security

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **LogMeIn Resolve** | N/A | N/A |

#### Monitoring

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.5 (70 reviews) | Not enough data | 

#### Management Tools

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Asset Inventory

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | 8.6/10 | 94 |

#### Administration

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (85 reviews) | 
| **File Sharing** | Not enough data | 9.0 (77 reviews) | 
| **Session Recording** | Not enough data | 8.9 (64 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.9 (70 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.6 (68 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.5 (70 reviews) | 

#### Maintenance

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.9 (71 reviews) | 
| **Remote Printing** | Not enough data | 8.4 (48 reviews) | 

#### Communication 

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Text Chat** | Not enough data | 8.8 (67 reviews) | 
| **VoIP** | Not enough data | 7.9 (46 reviews) | 
| **Video Conference Call** | Not enough data | 8.2 (48 reviews) | 
| **Screen Annotations** | Not enough data | 8.5 (49 reviews) | 

#### Security

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.6 (51 reviews) | 
| **Compliance** | Not enough data | 8.3 (51 reviews) | 

#### Device Support

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.6 (61 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.6 (57 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (59 reviews) | 

#### Performance

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (61 reviews) | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | 7.7/10 | 8 |

#### Generative AI

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (8 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **LogMeIn Resolve** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 370 |
| **LogMeIn Resolve** | 8.3/10 | 101 |

#### Incident Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (314 reviews) | 8.5 (59 reviews) | 
| **Ticket Prioritization** | 8.8 (316 reviews) | 8.2 (60 reviews) | 
| **Ticket Notifications** | 8.8 (329 reviews) | 8.3 (62 reviews) | 
| **Knowledge Base** | 8.5 (282 reviews) | 8.2 (62 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.5 (276 reviews) | 8.1 (56 reviews) | 

#### Reporting

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Dashboards** | 8.5 (318 reviews) | 8.3 (73 reviews) | 
| **Time Tracking** | 8.4 (302 reviews) | 8.2 (72 reviews) | 
| **Surveys** | 8.2 (231 reviews) | 8.4 (58 reviews) | 

#### Access & Usability

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | 8.1 (74 reviews) | 
| **Self Service** | 8.6 (284 reviews) | 8.7 (72 reviews) | 
| **Active Directory** | 8.5 (236 reviews) | 8.1 (59 reviews) | 
| **Multi-Channel Access** | 8.4 (232 reviews) | 8.5 (65 reviews) | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |

#### System Control

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | 8.5/10 | 9 |

#### Platform - Mobile Device Management (MDM)

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (7 reviews) | 

#### Operating System

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (8 reviews) | 
| **Apple Support** | Not enough data | 8.7 (5 reviews) | 
| **Android Support** | Not enough data | 8.3 (7 reviews) | 

#### Management

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.3 (8 reviews) | 
| **Applications Consolidation** | Not enough data | 7.8 (6 reviews) | 
| **Whitelist** | Not enough data | 8.1 (6 reviews) | 
| **Blacklist** | Not enough data | 8.1 (6 reviews) | 
| **Usage Information** | Not enough data | 8.6 (6 reviews) | 

#### Security

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (6 reviews) | 
| **Security** | Not enough data | 9.3 (7 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **LogMeIn Resolve** | 8.3/10 | 93 |

#### Administration

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Usage Information** | Not enough data | 8.5 (80 reviews) | 
| **Integrations** | Not enough data | 8.1 (72 reviews) | 
| **Diagnostics** | Not enough data | 8.3 (77 reviews) | 
| **Session Recording** | Not enough data | 8.3 (77 reviews) | 
| **Session Transfer** | Not enough data | 8.1 (73 reviews) | 
| **Unattended Access** | Not enough data | 8.4 (76 reviews) | 
| **File Sharing** | Not enough data | 8.5 (83 reviews) | 

#### Platform

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.6 (72 reviews) | 
| **Mobile Device Access** | Not enough data | 8.1 (70 reviews) | 
| **Applications Management** | Not enough data | 8.5 (75 reviews) | 
| **Remote Device Control** | Not enough data | 8.7 (85 reviews) | 

#### Security

| Feature | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Remote Wipe** | Not enough data | 7.7 (60 reviews) | 
| **Device Management** | Not enough data | 8.4 (77 reviews) | 
| **Device Enrollment** | Not enough data | 8.4 (70 reviews) | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to LogMeIn Resolve (9):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | LogMeIn Resolve | 
|---|---|---|
| **Small-Business** | 19.0% | 35.8% | 
| **Mid-Market** | 42.9% | 42.9% | 
| **Enterprise** | 38.0% | 21.2% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.1%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.8%

#### LogMeIn Resolve

- **Information Technology and Services:** 21.9%
- **Computer Software:** 11.3%
- **Hospital & Health Care:** 6.7%
- **Computer & Network Security:** 3.5%
- **Construction:** 3.5%
- **Computer Networking:** 2.2%
- **Insurance:** 2.2%
- **Accounting:** 2.0%
- **Education Management:** 2.0%
- **Financial Services:** 2.0%
- **Other:** 43.0%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1898 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1214 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4403 reviews)

### Alternatives to LogMeIn Resolve

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4031 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4403 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1214 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (709 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1123 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (660 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### LogMeIn Resolve

- Title: [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) — 3 comments
  > **Top comment:** "Yes, of course."
- Title: [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) — 1 comment
  > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-logmein-resolve)