Compare Jira Service Management and LogicManager 
Featured Products
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Mid-Market (46.6% of reviews)
Entry-Level Pricing
0/agent/month
No pricing available
Jira Service Management
Star Rating
(965)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansLogicManager
Star Rating
(114)4.2 out of 5
Market Segments
Mid-Market (46.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LogicManagerJira Service Management vs LogicManager
When assessing the two solutions, reviewers found Jira Service Management easier to use. However, LogicManager is easier to set up and administer. Reviewers also preferred doing business with LogicManager overall.
- Reviewers felt that Jira Service Management meets the needs of their business better than LogicManager.
- When comparing quality of ongoing product support, reviewers felt that LogicManager is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Jira Service Management over LogicManager.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
LogicManager
No pricing availableFree Trial
Jira Service Management
Free Trial is available
LogicManager
Free Trial is available
Ratings
Meets Requirements
8.7
855
8.6
54
Ease of Use
8.2
862
8.0
95
Ease of Setup
8.0
468
8.3
36
Ease of Admin
8.0
366
8.2
33
Quality of Support
8.4
738
8.8
52
Has the product been a good partner in doing business?
8.7
343
8.9
35
Product Direction (% positive)
8.7
823
8.1
54
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
83
Not enough data
8.9
79
Not enough data
8.8
80
Not enough data
8.8
80
Not enough data
9.2
80
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
86
Not enough data
8.9
87
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Not enough data
Service Desk
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
178
|
Verified
Not enough data
Management
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Not enough data
Functionality
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Not enough data
Monitoring
8.9
145
|
Verified
7.9
15
9.0
149
|
Verified
8.2
13
9.1
146
|
Verified
8.5
11
8.5
69
Not enough data
Management Tools
9.1
149
|
Verified
8.8
12
9.0
148
|
Verified
8.2
15
9.0
135
|
Verified
8.6
12
Generative AI
8.0
76
7.8
6
8.3
74
8.0
5
Agentic AI - Incident Management
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
8.6
6
Risk assessment
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Generative AI - Vendor Security and Privacy Assessment
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
6.7
6
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
7.4
7
Execution
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
7.3
8
Analytics
Not enough data
6.9
7
Not enough data
6.2
7
Not enough data
Not enough data
Integration
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI- Business Continuity Management
Not enough data
Not enough data
Not enough data
Not enough data
Risk Assessment
Not enough data
Not enough data
Not enough data
Not enough data
Risk Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Third Party & Supplier Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Monitoring - IT Risk Management
Not enough data
Not enough data
Agentic AI - IT Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
25
Not enough data
Agentic AI - IT Alerting
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workflows - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documentation - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics - Audit Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform AI Features - Policy Management
Not enough data
Not enough data
Not enough data
Not enough data
Operational Risk Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Operational Risk Management
Not enough data
Not enough data
Incident Management
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Not enough data
Reporting
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Not enough data
Access & Usability
8.1
227
Not enough data
8.6
277
Not enough data
8.5
236
Not enough data
8.4
232
Not enough data
Agentic AI - Service Desk
8.2
75
Not enough data
8.2
74
Not enough data
8.3
72
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Generative AI - Security Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management
Not enough data
8.8
19
Not enough data
8.5
18
Not enough data
8.4
18
Not enough data
7.7
16
Business Continuity Management
Not enough data
8.1
12
Not enough data
7.7
11
Not enough data
7.7
11
Generative AI
Not enough data
8.0
5
Not enough data
8.0
5
Platform
Not enough data
6.8
14
Not enough data
8.3
16
Not enough data
Feature Not Available
Not enough data
7.9
18
Services
Not enough data
8.3
18
Not enough data
8.3
18
Not enough data
8.7
18
Not enough data
8.3
17
Categories
Categories
Shared Categories
Jira Service Management and LogicManager are categorized as Incident Management
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Service Desk, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogicManager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Banking
27.0%
Insurance
16.2%
Financial Services
15.3%
Accounting
3.6%
Education Management
3.6%
Other
34.2%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does enterprise risk management help improve business results?
1 Comment
Official Response from LogicManager
Enterprise risk management improves business results by helping organizations focus on what actually matters and act on it with confidence.
Here’s how...Read more
How long does it take to implement a risk management framework?
1 Comment
Official Response from LogicManager
It depends on what you mean by “implemented.”
If you’re talking about a fully mature, integrated ERM program, that’s a multi-year journey. Most...Read more
How do you build a business case for investing in ERM?
1 Comment
Official Response from LogicManager
Building a business case for ERM starts with shifting the conversation from “we need software” to “here’s the risk we’re carrying today and the value we’re...Read more
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