# Jira Service Management vs Kayako Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kayako excels in providing personalized support through its AI agent, Kay, which delivers tailored responses based on the specifics of customer inquiries. Users have noted that this feature significantly enhances the customer experience, making interactions feel more relevant and less generic.
- **Users say** that Jira Service Management stands out for its robust ticket management and workflow automation capabilities. Reviewers appreciate the platform's ability to integrate seamlessly with other tools in the Atlassian ecosystem, which streamlines IT service management and enhances operational efficiency.
- **According to verified reviews** , Kayako's onboarding process is highly praised, with users highlighting the dedicated support team that assists with setup for an extended period. This level of support contrasts with some experiences in Jira Service Management, where users have mentioned a steeper learning curve due to its extensive features.
- **Reviewers mention** that Jira Service Management offers superior visibility and transparency in project tracking, allowing teams to monitor tasks and issues in real-time. This feature is particularly beneficial for larger organizations managing complex projects, as it helps maintain clarity on project status and ownership.
- **G2 reviewers indicate** that while Kayako has a strong focus on small businesses, it may not meet the diverse needs of larger enterprises as effectively as Jira Service Management, which is favored by mid-market companies. This difference in target audience can influence the overall functionality and scalability of the platforms.
- **Users highlight** that both platforms provide solid support features, but Jira Service Management edges out with a higher quality of support rating. Reviewers have noted that the responsiveness and helpfulness of the support team in Jira contribute to a more satisfying user experience, especially during critical issues.



| | Jira Service Management | Kayako | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 988 | 227 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Small-Business (54.6% of reviews) | 
| **Entry Level Price** | 0/agent/month   | $15/agent/month | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### Kayako

Pros:
- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)

Cons:
- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | Kayako | 
|---|---|---|
  | **Meets Requirements** | 8.8 (875 reviews) | 8.1 (205 reviews) | 
  | **Ease of Use** | 8.3 (882 reviews) | 8.4 (204 reviews) | 
  | **Ease of Setup** | 8.0 (488 reviews) | 8.0 (137 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 8.0 (132 reviews) | 
  | **Quality of Support** | 8.4 (758 reviews) | 8.0 (191 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 8.3 (131 reviews) | 
  | **Product Direction (% positive)** | 8.7 (840 reviews) | 7.1 (202 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### Kayako

#### Entry-Level Pricing

Plan: Inbox

Price: $15 /agent/month

Description: A shared email, chat, and social inbox for small teams

Key Features:
- Email, chat and social
- Assignment rules
- Insights

[Browse all 3 editions](https://www.g2.com/products/kayako/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 107 |
| **Kayako** | 8.2/10 | 172 |

#### Ticket and Case Management

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | 8.7 (155 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (81 reviews) | 8.5 (157 reviews) ✓ Verified | 
| **Workflow** | 8.9 (87 reviews) | 8.1 (149 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (81 reviews) | 8.3 (144 reviews) ✓ Verified | 
| **SLA Management** | 8.8 (85 reviews) | 8.0 (129 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.8 (84 reviews) | 7.6 (146 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (81 reviews) | 8.5 (147 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | 7.8 (56 reviews) | 

#### Generative AI

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | 9.3 (5 reviews) | 
| **AI Text Summarization** | 7.9 (54 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | 9.4 (6 reviews) | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | 8.4 (131 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (80 reviews) | 8.7 (144 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (75 reviews) | 8.3 (105 reviews) ✓ Verified | 
| **Social Integration** | 8.1 (71 reviews) | 7.3 (57 reviews) ✓ Verified | 
| **Voice** | 7.9 (68 reviews) | Feature Not Available | 

#### Platform

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | 7.7 (83 reviews) ✓ Verified | 
| **Customization ** | 8.4 (87 reviews) | 7.9 (115 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.9 (92 reviews) | 8.2 (102 reviews) ✓ Verified | 
| **Integration** | 8.8 (87 reviews) | 7.9 (65 reviews) ✓ Verified | 
| **Reporting** | 8.7 (86 reviews) | 7.4 (132 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (84 reviews) | 7.7 (128 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **Kayako** | N/A | N/A |

#### Administration

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (181 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Reporting** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (151 reviews) | Not enough data | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Kayako** | 8.2/10 | 14 |

#### Productivity Tools

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Notes** | Not enough data | 8.2 (13 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (13 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.3 (13 reviews) | 
| **Workflows** | Not enough data | 7.6 (13 reviews) | 
| **Templates** | Not enough data | 8.3 (13 reviews) | 
| **Integrations** | Not enough data | 8.5 (13 reviews) | 
| **Tagging System** | Not enough data | 8.5 (13 reviews) | 

#### Analytics

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Trends** | Not enough data | 8.2 (13 reviews) | 
| **Performance Tracking** | Not enough data | 7.9 (13 reviews) | 
| **Email Tracking** | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **Kayako** | N/A | N/A |

#### Monitoring

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.5 (70 reviews) | Not enough data | 

#### Management Tools

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Kayako** | 8.5/10 | 139 |

#### Generative AI

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.5 (40 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.8 (39 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (34 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.8 (29 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Customization ** | 8.4 (87 reviews) | 7.9 (115 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (37 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.7 (41 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.5 (39 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Kayako** | 7.8/10 | 58 |

#### Generative AI

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (48 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (49 reviews) | 
| **Community Forums** | Not enough data | 8.5 (39 reviews) | 
| **Mobile Optimization** | Not enough data | 7.1 (8 reviews) | 
| **Personalization** | Not enough data | 6.9 (8 reviews) | 

#### Self-Service Platform

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Branding** | Not enough data | 6.9 (8 reviews) | 
| **Automation** | Not enough data | 7.5 (8 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.5 (8 reviews) | 
| **Integrations** | Not enough data | 7.3 (8 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Kayako** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **Kayako** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 370 |
| **Kayako** | N/A | N/A |

#### Incident Management

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (314 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.8 (316 reviews) | Not enough data | 
| **Ticket Notifications** | 8.8 (329 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (282 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.5 (276 reviews) | Not enough data | 

#### Reporting

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Dashboards** | 8.5 (318 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (302 reviews) | Not enough data | 
| **Surveys** | 8.2 (231 reviews) | Not enough data | 

#### Access & Usability

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | Not enough data | 
| **Self Service** | 8.6 (284 reviews) | Not enough data | 
| **Active Directory** | 8.5 (236 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.4 (232 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to Kayako (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | Kayako | 
|---|---|---|
| **Small-Business** | 19.0% | 54.6% | 
| **Mid-Market** | 42.9% | 35.8% | 
| **Enterprise** | 38.0% | 9.6% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.1%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.8%

#### Kayako

- **Information Technology and Services:** 26.1%
- **Computer Software:** 15.3%
- **Telecommunications:** 5.9%
- **Internet:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Computer Networking:** 3.6%
- **Education Management:** 3.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 2.7%
- **Higher Education:** 2.7%
- **Other:** 28.8%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1899 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1214 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (966 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4417 reviews)

### Alternatives to Kayako

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7766 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3884 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Kayako

- Title: [Does Kayako offer an API?](https://www.g2.com/discussions/api-4f1ac902-927c-441b-92b7-02522a208f31) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Visit us at https://developer.kayako.com/ for more information."
- Title: [What integrations does Kayako support?](https://www.g2.com/discussions/integrations-274e8967-7d4f-4b09-9ee5-3805488ac273) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+..."
- Title: [had any one used reporting with kayako](https://www.g2.com/discussions/had-any-one-used-reporting-with-kayako) — 2 comments, 1 upvote
  > **Top comment:** "We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages..."
- Title: [What features does Kayako offer?](https://www.g2.com/discussions/features-functionality) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako's inbox plan that starts at $15/agent gives you a help desk with email ticketing, a knowledge base, live chat for your website, help center and mobile..."
- Title: [Can I use Messenger in multiple languages?](https://www.g2.com/discussions/language-support-1cf604fd-3ad7-4e3a-bc54-e2251822fc4e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can use Messenger to offer support in multiple languages. Kayako's localization features let you choose which language your team and your customers..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-kayako)