# Jira Service Management vs Kaseya VSA Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kaseya VSA excels in remote monitoring and management, with users appreciating its automation features that simplify device oversight and issue resolution without physical access. However, its overall user satisfaction is lower compared to Jira Service Management, which boasts a significantly higher G2 Score.
- **Users say** that Jira Service Management stands out for its intuitive ticket management and workflow automation capabilities. Reviewers highlight how its integration with the Atlassian ecosystem enhances efficiency in managing IT service operations, making it a preferred choice for many organizations.
- **According to verified reviews** , Kaseya VSA is particularly favored by small businesses, with over half of its reviews coming from this segment. In contrast, Jira Service Management is more popular among mid-market companies, indicating that it may better serve larger organizations with more complex needs.
- **Reviewers mention** that while Kaseya VSA has a user-friendly interface, it faces challenges in setup and ease of use compared to Jira Service Management. Users of Jira appreciate its straightforward onboarding process, which contributes to a smoother implementation experience.
- **G2 reviewers highlight** the quality of support for Jira Service Management, which is rated higher than that of Kaseya VSA. Users have noted that the support team is responsive and helpful, which is crucial for organizations relying on timely assistance for their IT service management needs.
- **Users report** that Kaseya VSA's features, such as remote management and RMM tools, are effective but may not fully meet the diverse requirements of all users. In contrast, Jira Service Management's robust features for task tracking and real-time visibility are frequently praised, making it a more versatile option for teams managing complex projects.



| | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 988 | 326 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Small-Business (52.2% of reviews) | 
| **Entry Level Price** | 0/agent/month   | standard | 

---
## Top Pros & Cons

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

### Kaseya VSA

Pros:
- Ease of Use (10 reviews)
- Automation (9 reviews)

Cons:
- Missing Features (5 reviews)
- Connectivity Issues (4 reviews)

---
## Ratings Comparison
| Rating | Jira Service Management | Kaseya VSA | 
|---|---|---|
  | **Meets Requirements** | 8.8 (875 reviews) | 8.3 (257 reviews) | 
  | **Ease of Use** | 8.3 (882 reviews) | 7.6 (265 reviews) | 
  | **Ease of Setup** | 8.0 (488 reviews) | 7.2 (220 reviews) | 
  | **Ease of Admin** | 8.0 (367 reviews) | 7.9 (218 reviews) | 
  | **Quality of Support** | 8.4 (758 reviews) | 7.4 (246 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (344 reviews) | 7.7 (210 reviews) | 
  | **Product Direction (% positive)** | 8.7 (840 reviews) | 7.4 (258 reviews) | 

---
## Pricing

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 107 |
| **Kaseya VSA** | N/A | N/A |

#### Ticket and Case Management

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (86 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (81 reviews) | Not enough data | 
| **Workflow** | 8.9 (87 reviews) | Not enough data | 
| **Response Automation** | 8.9 (81 reviews) | Not enough data | 
| **SLA Management** | 8.8 (85 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.8 (84 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (81 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.5 (78 reviews) | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **AI Text Generation** | 8.0 (55 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (54 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (40 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (40 reviews) | Not enough data | 

#### Communication Channels

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Customer Portal** | 8.9 (81 reviews) | Not enough data | 
| **Email to Case** | 8.9 (80 reviews) | Not enough data | 
| **Chat/Live Support** | 8.3 (75 reviews) | Not enough data | 
| **Social Integration** | 8.1 (71 reviews) | Not enough data | 
| **Voice** | 7.9 (68 reviews) | Not enough data | 

#### Platform

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Mobile User Support** | 8.1 (85 reviews) | Not enough data | 
| **Customization ** | 8.4 (87 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (92 reviews) | Not enough data | 
| **Integration** | 8.8 (87 reviews) | Not enough data | 
| **Reporting** | 8.7 (86 reviews) | Not enough data | 
| **Dashboards** | 8.6 (84 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 206 |
| **Kaseya VSA** | N/A | N/A |

#### Administration

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Change Management** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (161 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (173 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Help Desk** | 8.9 (178 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.8 (178 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (181 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Reporting** | 9.0 (155 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.7 (149 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (145 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.6 (139 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Ticketing System** | 9.2 (162 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (151 reviews) | Not enough data | 
| **Alerting** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.9 (155 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (80 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (79 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (82 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (79 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (80 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (80 reviews) | Not enough data | 
| **Decision Making** | 8.3 (81 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Kaseya VSA** | 8.2/10 | 122 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Device Management** | Not enough data | 8.3 (121 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 8.6 (118 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 7.8 (113 reviews) | 
| **Application Deployment** | Not enough data | 7.7 (114 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 8.1 (117 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Remote Access** | Not enough data | 8.5 (119 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.7/10 | 166 |
| **Kaseya VSA** | N/A | N/A |

#### Monitoring

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Constant Monitoring** | 8.9 (145 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 9.0 (149 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (147 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.5 (70 reviews) | Not enough data | 

#### Management Tools

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Ticket Assignment** | 9.1 (150 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.0 (148 reviews) ✓ Verified | Not enough data | 
| **Lifecycle Visualization** | 9.0 (136 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **AI Text Generation** | 8.0 (76 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (74 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (60 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (59 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (60 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (60 reviews) | Not enough data | 
| **Decision Making** | 8.5 (60 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Kaseya VSA** | 7.4/10 | 113 |

#### Administration

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.8 (106 reviews) | 
| **File Sharing** | Not enough data | 8.0 (101 reviews) | 
| **Session Recording** | Not enough data | 7.8 (91 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.6 (107 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.2 (94 reviews) | 
| **Multi-Monitor Support** | Not enough data | 7.8 (99 reviews) | 

#### Maintenance

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.7 (102 reviews) | 
| **Remote Printing** | Not enough data | 7.1 (84 reviews) | 

#### Communication 

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Text Chat** | Not enough data | 7.3 (93 reviews) | 
| **VoIP** | Not enough data | 5.4 (79 reviews) | 
| **Video Conference Call** | Not enough data | 5.6 (78 reviews) | 
| **Screen Annotations** | Not enough data | 6.6 (77 reviews) | 

#### Security

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Data Encryption** | Not enough data | 7.4 (81 reviews) | 
| **Compliance** | Not enough data | 7.7 (88 reviews) | 

#### Device Support

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 6.1 (82 reviews) | 
| **Multi-Platform Support** | Not enough data | 7.6 (94 reviews) | 
| **Cross-Platform** | Not enough data | 7.5 (93 reviews) | 

#### Performance

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Reporting** | Not enough data | 7.7 (98 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.6/10 | 25 |
| **Kaseya VSA** | N/A | N/A |

#### Generative AI

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **AI Text Generation** | 8.3 (25 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (24 reviews) | Not enough data | 
| **Decision Making** | 8.7 (24 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | 8.5/10 | 370 |
| **Kaseya VSA** | 7.5/10 | 77 |

#### Incident Management

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (314 reviews) | 7.9 (58 reviews) | 
| **Ticket Prioritization** | 8.8 (316 reviews) | 8.0 (57 reviews) | 
| **Ticket Notifications** | 8.8 (329 reviews) | 8.0 (60 reviews) | 
| **Knowledge Base** | 8.5 (282 reviews) | 7.3 (59 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.5 (276 reviews) | 7.6 (54 reviews) | 

#### Reporting

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Dashboards** | 8.5 (318 reviews) | 7.3 (68 reviews) | 
| **Time Tracking** | 8.4 (302 reviews) | 6.8 (55 reviews) | 
| **Surveys** | 8.2 (231 reviews) | 6.5 (50 reviews) | 

#### Access & Usability

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Mobile** | 8.1 (226 reviews) | 6.5 (53 reviews) | 
| **Self Service** | 8.6 (284 reviews) | 7.6 (55 reviews) | 
| **Active Directory** | 8.5 (236 reviews) | 7.9 (57 reviews) | 
| **Multi-Channel Access** | 8.4 (232 reviews) | 8.0 (49 reviews) | 

#### Agentic AI - Service Desk

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (74 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (73 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (73 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (72 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (74 reviews) | Not enough data | 
| **Decision Making** | 8.6 (73 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Jira Service Management** | N/A | N/A |
| **Kaseya VSA** | 7.8/10 | 134 |

#### Analysis

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Threat Detection** | Not enough data | 7.3 (86 reviews) | 

#### Platform

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | 
| **Remote Access** | Not enough data | 8.4 (123 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | 
| **Asset Tracking** | Not enough data | 8.3 (112 reviews) | 
| **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | 

#### Security

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | 
| **Patch Management** | Not enough data | 8.2 (120 reviews) | 
| **Disaster Recovery** | Not enough data | Feature Not Available | 
| **Service Management** | Not enough data | 8.0 (104 reviews) | 
| **Workflow Management** | Not enough data | 7.6 (94 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Kaseya VSA (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Jira Service Management | Kaseya VSA | 
|---|---|---|
| **Small-Business** | 19.0% | 52.2% | 
| **Mid-Market** | 42.9% | 41.7% | 
| **Enterprise** | 38.0% | 6.1% | 

### By Industry

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.1%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.8%

#### Kaseya VSA

- **Information Technology and Services:** 37.0%
- **Computer & Network Security:** 9.3%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.3%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 37.0%

---
## Alternatives

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (967 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)

### Alternatives to Kaseya VSA

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4590 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (514 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)

---
## Top Discussions

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jira-service-management-vs-kaseya-vsa)