Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Jira Service Desk, Zoho Desk, and Zendesk Support

Pricing

 
FOR GROWING TEAMS
$20
/agent/month
FREE
$0
/agent/month
Essential
$5
/month
 
GET STARTED
$10
/month
PROFESSIONAL
$12
/agent/month
Team
$19
/month
 
ENTERPRISE
$25
/agent/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.7
Ease of Use
Ease of Use
7.8
8.5
8.6
Ease of Setup
Ease of Setup
7.3
8.2
8.2
Ease of Admin
Ease of Admin
7.4
8.4
8.3
Quality of Support
Quality of Support
8.0
8.2
8.3
Ease of Doing Business With
Ease of Doing Business With
8.2
8.5
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
8.7
7.6
Meets Requirements
Jira Service Desk
8.5
Zoho Desk
8.7
Zendesk Support
8.7
Ease of Use
Jira Service Desk
7.8
Zoho Desk
8.5
Zendesk Support
8.6
Ease of Setup
Jira Service Desk
7.3
Zoho Desk
8.2
Zendesk Support
8.2
Ease of Admin
Jira Service Desk
7.4
Zoho Desk
8.4
Zendesk Support
8.3
Quality of Support
Jira Service Desk
8.0
Zoho Desk
8.2
Zendesk Support
8.3
Ease of Doing Business With
Jira Service Desk
8.2
Zoho Desk
8.5
Zendesk Support
8.4
Product Direction (% positive)
Jira Service Desk
7.8
Zoho Desk
8.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.0
Zoho Desk
8.7
Zendesk Support
8.6
Searchable Articles
Jira Service Desk
8.0
Zoho Desk
8.6
Zendesk Support
8.6
Community Forums
Jira Service Desk
7.9
Zoho Desk
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
Jira Service Desk
7.8
Zoho Desk
8.4
Zendesk Support
8.2
Interaction
Web Portals
Jira Service Desk
8.0
Zoho Desk
8.5
Zendesk Support
8.6
Forum to Reponse
Jira Service Desk
8.1
Zoho Desk
8.4
Zendesk Support
8.5
Tickets and Tagging
Jira Service Desk
8.8
Zoho Desk
8.8
Zendesk Support
8.9
Live Chat
Jira Service Desk
7.4
Zoho Desk
8.6
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
71.3%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
23.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.4%
5.6%
16.7%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
28.4%
Information Technology and Services
24.0%
Computer Software
17.8%
 
Computer Software
15.2%
Computer Software
10.5%
Information Technology and Services
15.3%
 
Internet
6.1%
Telecommunications
4.0%
Internet
10.1%
 
Telecommunications
4.4%
Marketing and Advertising
3.9%
Marketing and Advertising
4.7%
 
Financial Services
4.4%
Internet
3.8%
Retail
3.3%
 
Other
41.6%
Other
53.8%
Other
48.8%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos provided
No videos provided
Jira Service Desk
No videos provided
Zoho Desk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Zoho Desk
No downloads provided
Zendesk Support
No downloads provided
Ask Jira Service Desk a QuestionContact Jira Service DeskAsk Zoho Desk a QuestionContact Zoho DeskRequest More InformationRequest More Information