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Compare Jira Service Desk, Zoho Desk, and ServiceNow

Pricing

 
GET STARTED
$10
/month
FREE
$0
/agent/month
 
FOR GROWING TEAMS
$20
/agent/month
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.4
Ease of Use
Ease of Use
7.8
8.5
7.4
Ease of Setup
Ease of Setup
7.3
8.2
7.2
Ease of Admin
Ease of Admin
7.4
8.4
7.8
Quality of Support
Quality of Support
8.0
8.2
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
8.5
8.1
Product Direction (% positive)
Product Direction (% positive)
7.9
8.7
7.8
Meets Requirements
Jira Service Desk
8.5
Zoho Desk
8.7
ServiceNow
8.4
Ease of Use
Jira Service Desk
7.8
Zoho Desk
8.5
ServiceNow
7.4
Ease of Setup
Jira Service Desk
7.3
Zoho Desk
8.2
ServiceNow
7.2
Ease of Admin
Jira Service Desk
7.4
Zoho Desk
8.4
ServiceNow
7.8
Quality of Support
Jira Service Desk
8.0
Zoho Desk
8.2
ServiceNow
7.9
Ease of Doing Business With
Jira Service Desk
8.2
Zoho Desk
8.5
ServiceNow
8.1
Product Direction (% positive)
Jira Service Desk
7.9
Zoho Desk
8.7
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
71.4%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
23.1%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.6%
5.6%
78.8%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
28.5%
Information Technology and Services
24.0%
Information Technology and Services
27.6%
 
Computer Software
15.1%
Computer Software
10.4%
Hospital & Health Care
7.5%
 
Internet
6.1%
Telecommunications
4.0%
Higher Education
7.5%
 
Telecommunications
4.3%
Marketing and Advertising
4.0%
Computer Software
6.7%
 
Financial Services
4.3%
Internet
3.8%
Financial Services
6.1%
 
Other
41.7%
Other
53.8%
Other
44.5%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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Videos

 No videos provided
No videos provided
Jira Service Desk
No videos provided
Zoho Desk
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Zoho Desk
No downloads provided
ServiceNow
No downloads provided
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