Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Jira Service Desk, Zoho Desk, and Micro Focus Service Management Automation (SMAX)

Pricing

 
GET STARTED
$10
/month
FREE
$0
/agent/month
 
FOR GROWING TEAMS
$20
/agent/month
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.2
Ease of Use
Ease of Use
7.8
8.5
7.4
Ease of Setup
Ease of Setup
7.3
8.2
7.1
Ease of Admin
Ease of Admin
7.4
8.4
7.5
Quality of Support
Quality of Support
8.0
8.2
7.6
Ease of Doing Business With
Ease of Doing Business With
8.2
8.5
8.1
Product Direction (% positive)
Product Direction (% positive)
7.9
8.7
6.8
Meets Requirements
Jira Service Desk
8.5
Zoho Desk
8.7
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Jira Service Desk
7.8
Zoho Desk
8.5
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Jira Service Desk
7.3
Zoho Desk
8.2
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Jira Service Desk
7.4
Zoho Desk
8.4
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Jira Service Desk
8.0
Zoho Desk
8.2
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Jira Service Desk
8.2
Zoho Desk
8.5
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Jira Service Desk
7.9
Zoho Desk
8.7
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
71.4%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
23.1%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
5.6%
69.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
28.3%
Information Technology and Services
24.0%
Information Technology and Services
25.4%
 
Computer Software
15.1%
Computer Software
10.4%
Hospital & Health Care
10.2%
 
Internet
6.1%
Telecommunications
4.0%
Insurance
8.5%
 
Telecommunications
4.3%
Marketing and Advertising
4.0%
Airlines/Aviation
8.5%
 
Financial Services
4.3%
Internet
3.8%
Utilities
3.4%
 
Other
41.7%
Other
53.8%
Other
44.1%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Micro Focus Service Management Automation (SMAX)

Videos

 No videos provided
No videos provided
Jira Service Desk
No videos provided
Zoho Desk
Micro Focus Service Management Automation (SMAX)
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Zoho Desk
No downloads provided
Micro Focus Service Management Automation (SMAX)
No downloads provided
Ask Jira Service Desk a QuestionContact Jira Service DeskAsk Zoho Desk a QuestionContact Zoho DeskAsk Micro Focus Service Management Automation (SMAX) a QuestionContact Micro Focus Service Management Automation (SMAX)