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Compare Jira Service Desk, Zoho Desk, and Freshdesk

Pricing

 
FOR GROWING TEAMS
$20
/agent/month
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
 
GET STARTED
$10
/month
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.5
Ease of Use
Ease of Use
7.8
8.5
8.8
Ease of Setup
Ease of Setup
7.3
8.2
8.6
Ease of Admin
Ease of Admin
7.4
8.4
8.7
Quality of Support
Quality of Support
8.0
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
8.2
8.5
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
8.7
8.6
Meets Requirements
Jira Service Desk
8.5
Zoho Desk
8.7
Freshdesk
8.5
Ease of Use
Jira Service Desk
7.8
Zoho Desk
8.5
Freshdesk
8.8
Ease of Setup
Jira Service Desk
7.3
Zoho Desk
8.2
Freshdesk
8.6
Ease of Admin
Jira Service Desk
7.4
Zoho Desk
8.4
Freshdesk
8.7
Quality of Support
Jira Service Desk
8.0
Zoho Desk
8.2
Freshdesk
8.9
Ease of Doing Business With
Jira Service Desk
8.2
Zoho Desk
8.5
Freshdesk
8.8
Product Direction (% positive)
Jira Service Desk
7.8
Zoho Desk
8.7
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Zoho Desk
8.7
Freshdesk
8.8
Searchable Articles
Jira Service Desk
8.0
Zoho Desk
8.6
Freshdesk
8.6
Community Forums
Jira Service Desk
8.0
Zoho Desk
8.4
Freshdesk
8.4
Interactive FAQs & Forums
Jira Service Desk
7.8
Zoho Desk
8.5
Freshdesk
8.5
Interaction
Web Portals
Jira Service Desk
8.1
Zoho Desk
8.5
Freshdesk
7.2
Forum to Reponse
Jira Service Desk
8.1
Zoho Desk
8.5
Freshdesk
8.5
Tickets and Tagging
Jira Service Desk
8.7
Zoho Desk
8.8
Freshdesk
8.8
Live Chat
Jira Service Desk
7.5
Zoho Desk
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
71.3%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
23.1%
36.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
5.6%
10.9%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
28.4%
Information Technology and Services
24.0%
Information Technology and Services
20.4%
 
Computer Software
15.1%
Computer Software
10.4%
Computer Software
13.9%
 
Internet
6.1%
Telecommunications
4.0%
Internet
5.9%
 
Telecommunications
4.3%
Marketing and Advertising
3.9%
Education Management
3.7%
 
Financial Services
4.3%
Internet
3.9%
E-Learning
3.4%
 
Other
41.8%
Other
53.8%
Other
52.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Jira Service Desk
No videos provided
Zoho Desk
Freshdesk

Downloads

Jira Service Desk
No downloads provided
Zoho Desk
No downloads provided
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