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Compare Jira Service Desk, Zoho Desk, and BMC Remedy

Pricing

 
GET STARTED
$10
/month
FREE
$0
/agent/month
 
FOR GROWING TEAMS
$20
/agent/month
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.0
Ease of Use
Ease of Use
7.8
8.5
7.1
Ease of Setup
Ease of Setup
7.3
8.2
6.9
Ease of Admin
Ease of Admin
7.4
8.4
7.2
Quality of Support
Quality of Support
8.0
8.2
7.4
Ease of Doing Business With
Ease of Doing Business With
8.2
8.5
7.9
Product Direction (% positive)
Product Direction (% positive)
7.8
8.7
5.9
Meets Requirements
Jira Service Desk
8.5
Zoho Desk
8.7
BMC Remedy
8.0
Ease of Use
Jira Service Desk
7.8
Zoho Desk
8.5
BMC Remedy
7.1
Ease of Setup
Jira Service Desk
7.3
Zoho Desk
8.2
BMC Remedy
6.9
Ease of Admin
Jira Service Desk
7.4
Zoho Desk
8.4
BMC Remedy
7.2
Quality of Support
Jira Service Desk
8.0
Zoho Desk
8.2
BMC Remedy
7.4
Ease of Doing Business With
Jira Service Desk
8.2
Zoho Desk
8.5
BMC Remedy
7.9
Product Direction (% positive)
Jira Service Desk
7.8
Zoho Desk
8.7
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
71.3%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
23.1%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
5.6%
74.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Information Technology and Services
28.4%
Information Technology and Services
24.0%
Information Technology and Services
32.4%
 
Computer Software
15.1%
Computer Software
10.4%
Telecommunications
9.0%
 
Internet
6.1%
Telecommunications
4.0%
Hospital & Health Care
6.1%
 
Telecommunications
4.3%
Marketing and Advertising
3.9%
Higher Education
4.3%
 
Financial Services
4.3%
Internet
3.9%
Computer Software
4.3%
 
Other
41.8%
Other
53.8%
Other
43.9%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 No videos provided
No videos provided
Jira Service Desk
No videos provided
Zoho Desk
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Zoho Desk
No downloads provided
BMC Remedy
No downloads provided
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