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Compare Jira Service Desk vs Zoho Desk
See this
comparison of Jira Service Desk vs. Zoho Desk
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 450 reviews. Zoho Desk rates 4.3/5 stars with 1,119 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
FREE
$0
/agent/month
 
FOR GROWING TEAMS
$20
/agent/month
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
Ease of Use
Ease of Use
7.8
8.5
Ease of Setup
Ease of Setup
7.3
8.2
Ease of Admin
Ease of Admin
7.4
8.4
Quality of Support
Quality of Support
8.0
8.2
Ease of Doing Business With
Ease of Doing Business With
8.2
8.5
Product Direction (% positive)
Product Direction (% positive)
7.9
8.7
Meets Requirements
Jira Service Desk
8.5
Zoho Desk
8.7
Ease of Use
Jira Service Desk
7.8
Zoho Desk
8.5
Ease of Setup
Jira Service Desk
7.3
Zoho Desk
8.2
Ease of Admin
Jira Service Desk
7.4
Zoho Desk
8.4
Quality of Support
Jira Service Desk
8.0
Zoho Desk
8.2
Ease of Doing Business With
Jira Service Desk
8.2
Zoho Desk
8.5
Product Direction (% positive)
Jira Service Desk
7.9
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Zoho Desk
8.7
Searchable Articles
Jira Service Desk
8.0
Zoho Desk
8.6
Community Forums
Jira Service Desk
8.0
Zoho Desk
8.3
Interactive FAQs & Forums
Jira Service Desk
7.8
Zoho Desk
8.4
Interaction
Web Portals
Jira Service Desk
8.1
Zoho Desk
8.5
Forum to Reponse
Jira Service Desk
8.1
Zoho Desk
8.5
Tickets and Tagging
Jira Service Desk
8.7
Zoho Desk
8.8
Live Chat
Jira Service Desk
7.5
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
22.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.6%
5.6%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Zoho Desk
Small-Business
71.5%
Mid-Market
22.9%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
28.5%
Information Technology and Services
24.0%
 
Computer Software
15.1%
Computer Software
10.4%
 
Internet
6.1%
Telecommunications
4.0%
 
Telecommunications
4.3%
Marketing and Advertising
4.0%
 
Financial Services
4.3%
Internet
3.9%
 
Other
41.7%
Other
53.8%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Jira Service Desk
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Zoho Desk
No downloads provided
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