Jira Service Desk vs UseResponse | G2

Compare Jira Service Desk vs UseResponse

See this
comparison of Jira Service Desk vs. UseResponse
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 465 reviews. UseResponse rates 4.8/5 stars with 17 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$17
/month
Enterprise Package
$8711+
per solution
 
FOR GROWING TEAMS
$17
/agent/month
Self-Hosted
$781
one-time fee
  ‐
Cloud
$73
per agent, per month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$04/month
FOR GROWING TEAMS
$03/agent/month
Free Trial
UseResponse
Enterprise Package
$8377+per solution
Self-Hosted
$375one-time fee
Cloud
$76per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
3.6
Ease of Use
Ease of Use
7.1
2.4
Ease of Setup
Ease of Setup
2.6
4.5
Ease of Admin
Ease of Admin
6.8
7.7
Quality of Support
Quality of Support
2.0
4.2
Ease of Doing Business With
Ease of Doing Business With
4.2
4.6
Product Direction (% positive)
Product Direction (% positive)
4.6
11.4
Meets Requirements
Jira Service Desk
3.0
UseResponse
3.6
Ease of Use
Jira Service Desk
8.3
UseResponse
3.4
Ease of Setup
Jira Service Desk
6.5
UseResponse
3.4
Ease of Admin
Jira Service Desk
7.0
UseResponse
5.7
Quality of Support
Jira Service Desk
7.5
UseResponse
7.0
Ease of Doing Business With
Jira Service Desk
8.3
UseResponse
4.0
Product Direction (% positive)
Jira Service Desk
3.7
UseResponse
46.0

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.6
UseResponse
Not enough data available
Searchable Articles
Jira Service Desk
8.2
UseResponse
3.7
Community Forums
Jira Service Desk
3.6
UseResponse
Not enough data available
Interactive FAQs & Forums
Jira Service Desk
1.3
UseResponse
Not enough data available
Interaction
Web Portals
Jira Service Desk
7.7
UseResponse
1.1
Forum to Reponse
Jira Service Desk
5.4
UseResponse
Not enough data available
Tickets and Tagging
Jira Service Desk
3.1
UseResponse
8.4
Live Chat
Jira Service Desk
2.2
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (76 or fewer emp.)
Small-Business
(36 or fewer emp.)
22.1%
33.6%
Mid-Market (60-2441 emp.)
Mid-Market
(42-5503 emp.)
47.8%
72.7%
Enterprise (> 5017 emp.)
Enterprise
(> 2183 emp.)
71.1%
73.3%
Jira Service Desk
Small-Business
00.8%
Mid-Market
41.3%
Enterprise
38.1%
UseResponse
Small-Business
74.0%
Mid-Market
44.8%
Enterprise
84.7%

Reviewers' Industry

 
Information Technology and Services
71.0%
Information Technology and Services
63.6%
 
Computer Software
27.2%
Financial Services
58.7%
 
Internet
2.2%
Computer Software
13.5%
 
Financial Services
3.3%
Shipbuilding
5.0%
 
Telecommunications
8.2%
Semiconductors
5.6%
 
Other
47.1%
Other
86.7%
Jira Service Desk
Information Technology and Services
60.2%
Computer Software
26.0%
Internet
7.1%
Financial Services
2.5%
Telecommunications
4.8%
Other
01.4%
UseResponse
Information Technology and Services
50.2%
Financial Services
22.8%
Computer Software
25.7%
Shipbuilding
2.2%
Semiconductors
4.0%
Other
12.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
Charles P.
User in Computer Software

Far too costly, extremely complicated for how many of the features actually work, many of the features work poorly, or as if they were never intended to actually be used.

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Charles P.
User in Computer Software

Far too costly, extremely complicated for how many of the features actually work, many of the features work poorly, or as if they were never intended to actually be used.

UseResponse
Most Helpful Favorable Review
Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Screenshots

 
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