Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Jira Service Desk, Track-It!, and Spiceworks Help Desk

Pricing

 
GET STARTED
$10
/month
YOU HOST IT
Free
 
FOR GROWING TEAMS
$20
/agent/month
Spiceworks Hosts It
Free
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Track-It!
Free Trial Unavailable
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.7
8.6
Ease of Use
Ease of Use
7.8
7.8
8.7
Ease of Setup
Ease of Setup
7.3
7.3
8.7
Ease of Admin
Ease of Admin
7.4
7.8
8.7
Quality of Support
Quality of Support
8.0
7.7
8.4
Ease of Doing Business With
Ease of Doing Business With
8.2
7.9
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
5.6
8.2
Meets Requirements
Jira Service Desk
8.5
Track-It!
7.7
Spiceworks Help Desk
8.6
Ease of Use
Jira Service Desk
7.8
Track-It!
7.8
Spiceworks Help Desk
8.7
Ease of Setup
Jira Service Desk
7.3
Track-It!
7.3
Spiceworks Help Desk
8.7
Ease of Admin
Jira Service Desk
7.4
Track-It!
7.8
Spiceworks Help Desk
8.7
Quality of Support
Jira Service Desk
8.0
Track-It!
7.7
Spiceworks Help Desk
8.4
Ease of Doing Business With
Jira Service Desk
8.2
Track-It!
7.9
Spiceworks Help Desk
8.9
Product Direction (% positive)
Jira Service Desk
7.8
Track-It!
5.6
Spiceworks Help Desk
8.2

Features

Administration
Change Management
Jira Service Desk
8.8
Track-It!
Not enough data available
Spiceworks Help Desk
Not enough data available
Asset Management
Jira Service Desk
8.5
Track-It!
Not enough data available
Spiceworks Help Desk
9.4
Reports & Analytics
Jira Service Desk
7.9
Track-It!
Not enough data available
Spiceworks Help Desk
8.8
Incident Management
Automate Ticket Routing
Jira Service Desk
8.6
Track-It!
7.6
Spiceworks Help Desk
9.0
Ticket Prioritization
Jira Service Desk
8.6
Track-It!
7.7
Spiceworks Help Desk
8.7
Ticket Notifications
Jira Service Desk
8.5
Track-It!
8.8
Spiceworks Help Desk
9.3
Knowledge Base
Jira Service Desk
8.1
Track-It!
6.5
Spiceworks Help Desk
8.2
Knowledge Base/Ticket Integration
Jira Service Desk
8.1
Track-It!
6.7
Spiceworks Help Desk
8.1
Service Desk
Help Desk
Jira Service Desk
8.0
Track-It!
Not enough data available
Spiceworks Help Desk
9.8
Incident Reports
Jira Service Desk
8.0
Track-It!
Not enough data available
Spiceworks Help Desk
10.0
Process Workflow
Jira Service Desk
7.7
Track-It!
Not enough data available
Spiceworks Help Desk
8.7
Reporting
Dashboards
Jira Service Desk
8.3
Track-It!
6.7
Spiceworks Help Desk
8.5
Time Tracking
Jira Service Desk
8.3
Track-It!
7.3
Spiceworks Help Desk
8.4
Surveys
Jira Service Desk
7.6
Track-It!
6.7
Spiceworks Help Desk
Not enough data available
Access & Usability
Mobile
Jira Service Desk
7.5
Track-It!
7.1
Spiceworks Help Desk
8.1
Self Service
Jira Service Desk
8.3
Track-It!
7.4
Spiceworks Help Desk
8.9
Active Directory
Jira Service Desk
8.2
Track-It!
8.3
Spiceworks Help Desk
8.8
Multi-Channel Access
Jira Service Desk
7.9
Track-It!
Not enough data available
Spiceworks Help Desk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
12.0%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
56.0%
64.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
32.0%
12.9%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
64.9%
Enterprise
12.9%

Reviewers' Industry

 
Information Technology and Services
28.4%
Information Technology and Services
13.5%
Information Technology and Services
21.3%
 
Computer Software
15.1%
Hospital & Health Care
9.4%
Education Management
7.3%
 
Internet
6.1%
Higher Education
7.3%
Higher Education
5.8%
 
Telecommunications
4.3%
Utilities
5.2%
Hospital & Health Care
5.2%
 
Financial Services
4.3%
Law Practice
5.2%
Computer Software
3.2%
 
Other
41.8%
Other
59.4%
Other
57.1%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Spiceworks Help Desk
Information Technology and Services
21.3%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

G2 User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Marco G.
Administrator in Accounting

Initially had solution on a virtual machine and it slowed down a lot once we passed about 200 devices. Cannot directly connect with agent on machine.

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Marco G.
Administrator in Accounting

Initially had solution on a virtual machine and it slowed down a lot once we passed about 200 devices. Cannot directly connect with agent on machine.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Ask Jira Service Desk a QuestionContact Jira Service DeskRequest More InformationRequest More InformationRequest More InformationRequest More Information