Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Jira Service Desk, Track-It!, and Freshservice

Pricing

 
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Track-It!
Free Trial Unavailable
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
7.7
8.8
Ease of Use
Ease of Use
7.8
7.8
9.3
Ease of Setup
Ease of Setup
7.3
7.3
8.9
Ease of Admin
Ease of Admin
7.4
7.8
9.0
Quality of Support
Quality of Support
8.0
7.7
9.2
Ease of Doing Business With
Ease of Doing Business With
8.2
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
5.6
9.4
Meets Requirements
Jira Service Desk
8.5
Track-It!
7.7
Freshservice
8.8
Ease of Use
Jira Service Desk
7.8
Track-It!
7.8
Freshservice
9.3
Ease of Setup
Jira Service Desk
7.3
Track-It!
7.3
Freshservice
8.9
Ease of Admin
Jira Service Desk
7.4
Track-It!
7.8
Freshservice
9.0
Quality of Support
Jira Service Desk
8.0
Track-It!
7.7
Freshservice
9.2
Ease of Doing Business With
Jira Service Desk
8.2
Track-It!
7.9
Freshservice
9.1
Product Direction (% positive)
Jira Service Desk
7.8
Track-It!
5.6
Freshservice
9.4

Features

Administration
Change Management
Jira Service Desk
8.8
Track-It!
Not enough data available
Freshservice
8.3
Asset Management
Jira Service Desk
8.3
Track-It!
Not enough data available
Freshservice
8.3
Reports & Analytics
Jira Service Desk
8.0
Track-It!
Not enough data available
Freshservice
8.7
Incident Management
Automate Ticket Routing
Jira Service Desk
8.6
Track-It!
7.6
Freshservice
8.9
Ticket Prioritization
Jira Service Desk
8.6
Track-It!
7.7
Freshservice
8.8
Ticket Notifications
Jira Service Desk
8.5
Track-It!
8.8
Freshservice
8.9
Knowledge Base
Jira Service Desk
8.1
Track-It!
6.5
Freshservice
8.7
Knowledge Base/Ticket Integration
Jira Service Desk
8.1
Track-It!
6.7
Freshservice
8.7
Service Desk
Help Desk
Jira Service Desk
7.9
Track-It!
Not enough data available
Freshservice
9.3
Incident Reports
Jira Service Desk
7.9
Track-It!
Not enough data available
Freshservice
9.1
Process Workflow
Jira Service Desk
7.6
Track-It!
Not enough data available
Freshservice
8.9
Reporting
Dashboards
Jira Service Desk
8.3
Track-It!
6.7
Freshservice
8.1
Time Tracking
Jira Service Desk
8.3
Track-It!
7.3
Freshservice
8.0
Surveys
Jira Service Desk
7.6
Track-It!
6.7
Freshservice
8.1
Access & Usability
Mobile
Jira Service Desk
7.4
Track-It!
7.1
Freshservice
8.5
Self Service
Jira Service Desk
8.3
Track-It!
7.4
Freshservice
8.9
Active Directory
Jira Service Desk
8.2
Track-It!
8.3
Freshservice
8.5
Multi-Channel Access
Jira Service Desk
7.9
Track-It!
Not enough data available
Freshservice
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
12.0%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
56.0%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.4%
32.0%
19.0%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Information Technology and Services
28.4%
Information Technology and Services
13.5%
Information Technology and Services
21.4%
 
Computer Software
15.2%
Hospital & Health Care
9.4%
Education Management
5.5%
 
Internet
6.1%
Higher Education
7.3%
Hospital & Health Care
4.6%
 
Telecommunications
4.4%
Utilities
5.2%
Construction
3.7%
 
Financial Services
4.4%
Law Practice
5.2%
Computer Software
3.7%
 
Other
41.6%
Other
59.4%
Other
61.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Freshservice
Information Technology and Services
21.4%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos providedNo videos provided
Jira Service Desk
No videos provided
Track-It!
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Track-It!
No downloads provided
Ask Jira Service Desk a QuestionContact Jira Service DeskRequest More InformationRequest More InformationAsk Freshservice a QuestionContact Freshservice