Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Jira Service Desk, Track-It!, and BMC Remedy

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.7
8.0
Ease of Use
Ease of Use
7.8
7.8
7.1
Ease of Setup
Ease of Setup
7.3
7.3
6.9
Ease of Admin
Ease of Admin
7.4
7.8
7.2
Quality of Support
Quality of Support
8.0
7.7
7.4
Ease of Doing Business With
Ease of Doing Business With
8.2
7.9
7.9
Product Direction (% positive)
Product Direction (% positive)
7.8
5.6
5.9
Meets Requirements
Jira Service Desk
8.5
Track-It!
7.7
BMC Remedy
8.0
Ease of Use
Jira Service Desk
7.8
Track-It!
7.8
BMC Remedy
7.1
Ease of Setup
Jira Service Desk
7.3
Track-It!
7.3
BMC Remedy
6.9
Ease of Admin
Jira Service Desk
7.4
Track-It!
7.8
BMC Remedy
7.2
Quality of Support
Jira Service Desk
8.0
Track-It!
7.7
BMC Remedy
7.4
Ease of Doing Business With
Jira Service Desk
8.2
Track-It!
7.9
BMC Remedy
7.9
Product Direction (% positive)
Jira Service Desk
7.8
Track-It!
5.6
BMC Remedy
5.9

Features

Administration
Change Management
Jira Service Desk
8.8
Track-It!
Not enough data available
BMC Remedy
8.1
Asset Management
Jira Service Desk
8.5
Track-It!
Not enough data available
BMC Remedy
8.6
Reports & Analytics
Jira Service Desk
7.9
Track-It!
Not enough data available
BMC Remedy
9.7
Incident Management
Automate Ticket Routing
Jira Service Desk
8.6
Track-It!
7.6
BMC Remedy
Not enough data available
Ticket Prioritization
Jira Service Desk
8.6
Track-It!
7.7
BMC Remedy
8.6
Ticket Notifications
Jira Service Desk
8.5
Track-It!
8.8
BMC Remedy
8.3
Knowledge Base
Jira Service Desk
8.1
Track-It!
6.5
BMC Remedy
7.9
Knowledge Base/Ticket Integration
Jira Service Desk
8.1
Track-It!
6.7
BMC Remedy
8.0
Service Desk
Help Desk
Jira Service Desk
8.0
Track-It!
Not enough data available
BMC Remedy
9.0
Incident Reports
Jira Service Desk
8.0
Track-It!
Not enough data available
BMC Remedy
9.2
Process Workflow
Jira Service Desk
7.7
Track-It!
Not enough data available
BMC Remedy
8.9
Reporting
Dashboards
Jira Service Desk
8.3
Track-It!
6.7
BMC Remedy
7.9
Time Tracking
Jira Service Desk
8.3
Track-It!
7.3
BMC Remedy
7.9
Surveys
Jira Service Desk
7.6
Track-It!
6.7
BMC Remedy
Not enough data available
Access & Usability
Mobile
Jira Service Desk
7.5
Track-It!
7.1
BMC Remedy
6.7
Self Service
Jira Service Desk
8.3
Track-It!
7.4
BMC Remedy
7.8
Active Directory
Jira Service Desk
8.2
Track-It!
8.3
BMC Remedy
7.9
Multi-Channel Access
Jira Service Desk
7.9
Track-It!
Not enough data available
BMC Remedy
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
12.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
56.0%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
32.0%
74.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Information Technology and Services
28.4%
Information Technology and Services
13.5%
Information Technology and Services
32.4%
 
Computer Software
15.1%
Hospital & Health Care
9.4%
Telecommunications
9.0%
 
Internet
6.1%
Higher Education
7.3%
Hospital & Health Care
6.1%
 
Telecommunications
4.3%
Utilities
5.2%
Higher Education
4.3%
 
Financial Services
4.3%
Law Practice
5.2%
Computer Software
4.3%
 
Other
41.8%
Other
59.4%
Other
43.9%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 3
2 of 3
3 of 3
Ask Jira Service Desk a QuestionContact Jira Service DeskRequest More InformationRequest More InformationAsk BMC Remedy a QuestionContact BMC Remedy