Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Jira Service Desk vs Track-It!
See this
comparison of Jira Service Desk vs. Track-It!
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 450 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.7
Ease of Use
Ease of Use
7.8
7.8
Ease of Setup
Ease of Setup
7.3
7.3
Ease of Admin
Ease of Admin
7.4
7.8
Quality of Support
Quality of Support
8.0
7.7
Ease of Doing Business With
Ease of Doing Business With
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
7.9
5.6
Meets Requirements
Jira Service Desk
8.5
Track-It!
7.7
Ease of Use
Jira Service Desk
7.8
Track-It!
7.8
Ease of Setup
Jira Service Desk
7.3
Track-It!
7.3
Ease of Admin
Jira Service Desk
7.4
Track-It!
7.8
Quality of Support
Jira Service Desk
8.0
Track-It!
7.7
Ease of Doing Business With
Jira Service Desk
8.2
Track-It!
7.9
Product Direction (% positive)
Jira Service Desk
7.9
Track-It!
5.6

Features

Administration
Change Management
Jira Service Desk
8.9
Track-It!
Not enough data available
Asset Management
Jira Service Desk
8.5
Track-It!
Not enough data available
Reports & Analytics
Jira Service Desk
8.2
Track-It!
Not enough data available
Incident Management
Automate Ticket Routing
Jira Service Desk
8.6
Track-It!
7.6
Ticket Prioritization
Jira Service Desk
8.6
Track-It!
7.7
Ticket Notifications
Jira Service Desk
8.5
Track-It!
8.8
Knowledge Base
Jira Service Desk
8.1
Track-It!
6.5
Knowledge Base/Ticket Integration
Jira Service Desk
8.1
Track-It!
6.7
Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Track-It!
7.1
Searchable Articles
Jira Service Desk
8.0
Track-It!
6.7
Community Forums
Jira Service Desk
8.0
Track-It!
Not enough data available
Interactive FAQs & Forums
Jira Service Desk
7.8
Track-It!
Not enough data available
Service Desk
Help Desk
Jira Service Desk
8.0
Track-It!
Not enough data available
Incident Reports
Jira Service Desk
8.0
Track-It!
Not enough data available
Process Workflow
Jira Service Desk
7.8
Track-It!
Not enough data available
Reporting
Dashboards
Jira Service Desk
8.3
Track-It!
6.7
Time Tracking
Jira Service Desk
8.3
Track-It!
7.3
Surveys
Jira Service Desk
7.6
Track-It!
6.7
Interaction
Web Portals
Jira Service Desk
8.1
Track-It!
7.6
Forum to Reponse
Jira Service Desk
8.1
Track-It!
6.9
Tickets and Tagging
Jira Service Desk
8.7
Track-It!
8.5
Live Chat
Jira Service Desk
7.5
Track-It!
6.9
Access & Usability
Mobile
Jira Service Desk
7.5
Track-It!
7.1
Self Service
Jira Service Desk
8.3
Track-It!
7.4
Active Directory
Jira Service Desk
8.2
Track-It!
8.3
Multi-Channel Access
Jira Service Desk
7.9
Track-It!
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.6%
32.0%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
28.5%
Information Technology and Services
13.5%
 
Computer Software
15.1%
Hospital & Health Care
9.4%
 
Internet
6.1%
Higher Education
7.3%
 
Telecommunications
4.3%
Utilities
5.2%
 
Financial Services
4.3%
Law Practice
5.2%
 
Other
41.7%
Other
59.4%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
Ask Jira Service Desk a QuestionContact Jira Service DeskRequest More InformationRequest More Information